UNHCR_ZAF_2020_CBI_PDM_metadata UNHCR_ZAF_2020_CBI_PDM UNHCR Nesstar Publisher Post-Distribution Monitoring of Cash-Based Intervention - Mar 2020 - Feb 2021 UNHCR_ZAF_2020_CBI_PDM_v2.1 UNHCR Nesstar Publisher v2.1: Edited, anonymous dataset for public distribution Cash Assistance Basic Needs South Africa National coverage household Adonis Musati Project Future Families Refugee Social Services Hand in Hand Development random sample of 1502 beneficiary households out of 9,936 households (or 49,684 individuals) who received cash from UNHCR Face-to-face [f2f] UNHCR UNHCR (2021). South Africa - Post-Distribution Monitoring of Cash-Based Interventions, Mar 2020 - Feb 2021. Accessed from https://microdata.unhcr.org. UNHCR_ZAF_2020_CBI_PDM_data_v2.1.NSDstat 1502 125 Nesstar 200801 Unique ID 1502 0 1 1502 751.5 433.734 A.3. Please select type of data collection 1502 0 1 4 2 195 3 1303 A.6. Month of data collection 1502 0 02 29 03 1 04 12 05 29 06 20 07 4 08 591 09 322 10 254 11 194 12 46 A.6. Year of data collection 1502 0 2020 1473 2021 29 B.1. Please select the province in which the interviewee resides 1501 0 Eastern Cape 19 Free State 32 Gauteng 504 KwaZulu-Natal 510 Limpopo 37 Mpumalanga 40 North West 16 Western Cape 343 C.4. Gender of the head of family 1501 1 1 791 2 710 Sysmiss 1 C.5. Size of household / number of family members 239 0 1 132 2 92 >6 15 C.6. Did you or a member of your household receive cash assistance from ... ? 1502 0 0 66 1 1436 D.2. Did you receive the amount you were expecting to receive? 1436 66 1 791 2 520 3 125 Sysmiss 66 D.3. Did you receive the cash assistance on the day you were expecting it? 1436 66 1 259 2 804 3 373 Sysmiss 66 D.4. Did you need help withdrawing or spending the cash assistance? 1436 66 1 249 2 1178 3 9 Sysmiss 66 D.4.1. If yes, what type of help did you need? 249 1253 1 8 3 152 4 7 5 4 6 30 7 22 8 26 Sysmiss 1253 D.4.2. Who helped you? 249 1253 1 58 2 60 3 67 4 3 5 11 6 50 Sysmiss 1253 D.4.3. Did you pay money to receive this help? 249 1253 1 22 2 226 3 1 Sysmiss 1253 D.5. Was the phone number used to receive the assist. your own phone number? 1436 66 0 14 1 1422 Sysmiss 66 D.5.1. If no, who did it belong to? 14 1488 1 6 2 3 3 3 5 2 Sysmiss 1488 D.5.1.1.If other, please specify 2 Hand in hand Southern Africa 1 Irrigation equipment this group wanted, was paid straight to the supplier , then delivered to their agriculture business place 1 D.6. Did you face any challenges in accessing the money? 1436 66 0 1389 1 47 Sysmiss 66 D.7. Did you face any challenges in spending the money? 1436 66 0 1322 1 114 Sysmiss 66 D.8. Are you satisfied with the method the money was paid out? 1436 66 0 26 1 1410 Sysmiss 66 1434 68 1 20 2 69 3 1345 Sysmiss 68 D.10. Of the cash you received, how much have you spent? 1436 66 1 1307 2 50 3 47 4 23 5 9 Sysmiss 66 D.10.1. How much money in South African Rands been spent? 1436 66 0 17000 1823.19 2186.304 D.11. What spend the majority of the cash assistance (max 5)/Food 1436 66 0 293 1 1143 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Rent 1436 66 0 1082 1 354 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Hygiene items 1436 66 0 1106 1 330 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Sanit. items 1436 66 0 1284 1 152 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Education 1436 66 0 1412 1 24 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Children 1436 66 0 1323 1 113 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Health services 1436 66 0 1389 1 47 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Transport 1436 66 0 1331 1 105 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Utilities 1436 66 0 1245 1 191 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Household items 1436 66 0 1404 1 32 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Clothing 1436 66 0 1415 1 21 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Entertainment 1436 66 0 1436 Sysmiss 66 1436 66 0 1436 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Livelihoods 1436 66 0 1244 1 192 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Saved some money 1436 66 0 1420 1 16 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Debt payment 1436 66 0 1393 1 43 Sysmiss 66 D.11. What spend the majority of the cash assistance (max 5)/Gave to others 1436 66 0 1435 1 1 Sysmiss 66 1436 66 0 1415 1 21 Sysmiss 66 D.12.1 Going to withdraw or get the money? 1436 66 1 178 2 1184 3 74 Sysmiss 66 D.12.2. Deciding how to spend the money? 1436 66 1 306 2 1100 3 30 Sysmiss 66 D.12.3. Keeping the money at home? 1436 66 1 88 2 1318 3 30 Sysmiss 66 D.12.4. Going to spend the money? 1436 66 1 327 2 1082 3 27 Sysmiss 66 1436 66 0 137 1 35 2 1243 3 21 Sysmiss 66 D.12.6. Why did you not feel safe? 77 0 1 Felt unsafe because it was first time to take money that way. 1 I WAS SAFE 1 IF MONEY IS NOT COMING OUT WHO CAN HELP. AND SOME OTHERS THEY CAN STILL AT ATM 1 It was a public place 1 It was very silent in the streets 1 1 NOTHING DISPITE THE PANDEMIC OD COVID-19 1 1 The NGO should plan for us the rent as well 1 felt unsafe because it was my first time 1 general insecurity 61 not applicable 2 nothing 1 the police 1 there were police everywhere 1 D.12.6. Did not feel unsafe 1502 0 0 1373 1 129 D.13.1. Registered person is not available to withdraw or access the money? 1436 66 1 45 2 1377 3 14 Sysmiss 66 1436 66 1 89 2 1341 3 6 Sysmiss 66 1436 66 1 22 2 1406 3 8 Sysmiss 66 1436 66 1 30 2 1395 3 11 Sysmiss 66 1436 66 1 18 2 1414 3 4 Sysmiss 66 D.13.5.1. Who did you need to give money / favours?/Another household member 16 1486 0 16 Sysmiss 1486 D.13.5.1. Who did you need to give money / favours?/Another family member 16 1486 0 16 Sysmiss 1486 D.13.5.1. Who did you need to give money / favours?//Friend 16 1486 0 10 1 6 Sysmiss 1486 D.13.5.1. Who did you need to give money / favours?/Community leader 16 1486 0 16 Sysmiss 1486 D.13.5.1. Who did you need to give money / favours?//Stranger 16 1486 0 13 1 3 Sysmiss 1486 D.13.5.1. Who did you need to give money / favours?/FSP agent 16 1486 0 13 1 3 Sysmiss 1486 D.13.5.1. Who did you need to give money / favours?//Shopkeeper 16 1486 0 16 Sysmiss 1486 D.13.5.1. Who did you need to give money / favours?//Other 16 1486 0 11 1 5 Sysmiss 1486 D.13.6. Any other problems withdrawing or spending the cash? 1436 66 1 16 2 1412 3 8 Sysmiss 66 E.1. Able to find the items/services you needed in the markets / shops? 1396 106 1 995 2 264 3 120 4 17 Sysmiss 106 E.2. What did you spend the cash on?/Food 1357 145 0 280 1 1077 Sysmiss 145 E.2. What did you spend the cash on?/Water 1357 145 0 1280 1 77 Sysmiss 145 E.2. What did you spend the cash on?/Hygiene items 1357 145 0 1061 1 296 Sysmiss 145 E.2. What did you spend the cash on?/Health costs (including medicines) 1357 145 0 1291 1 66 Sysmiss 145 E.2. What did you spend the cash on?/Rent 1357 145 0 1039 1 318 Sysmiss 145 E.2. What did you spend the cash on?/Shelter repair 1357 145 0 1355 1 2 Sysmiss 145 E.2. What did you spend the cash on?/Household items 1357 145 0 1321 1 36 Sysmiss 145 E.2. What did you spend the cash on?/Firewood / Fuel for cooking or heating 1357 145 0 1351 1 6 Sysmiss 145 E.2. What did you spend the cash on?/Clothes / shoes 1357 145 0 1331 1 26 Sysmiss 145 E.2. What did you spend the cash on?/Utilities and bills 1357 145 0 1192 1 165 Sysmiss 145 E.2. What did you spend the cash on?/Assets for a livelihood activity 1357 145 0 1185 1 172 Sysmiss 145 E.2. What did you spend the cash on?/Education 1357 145 0 1339 1 18 Sysmiss 145 E.2. What did you spend the cash on?/Entertainment 1357 145 0 1357 Sysmiss 145 E.2. What did you spend the cash on?/Transport 1357 145 0 1276 1 81 Sysmiss 145 E.2. What did you spend the cash on?/Debt repayment 1357 145 0 1318 1 39 Sysmiss 145 E.2. What did you spend the cash on?/Gave some to others 1357 145 0 1356 1 1 Sysmiss 145 E.2. What did you spend the cash on?/Legal assistance / documents 1357 145 0 1357 Sysmiss 145 E.2. What did you spend the cash on?/Other 1357 145 0 1343 1 14 Sysmiss 145 E.3.1. 1st choice 1436 66 1 1018 2 10 3 9 4 7 5 238 6 1 7 2 8 1 9 2 10 23 11 101 12 7 15 7 18 10 Sysmiss 66 E.3.2. 2nd choice 1436 66 1 663 2 79 3 177 4 19 5 228 6 3 7 1 9 8 10 89 11 54 12 6 14 11 15 5 18 93 Sysmiss 66 E.3.3. 3rd choice 1436 66 1 604 2 44 3 175 4 42 5 111 6 4 7 2 8 2 9 12 10 143 11 75 12 11 14 31 15 11 16 2 18 167 Sysmiss 66 E.3.4. 4th choice 1436 66 1 596 2 47 3 116 4 51 5 98 6 3 7 5 8 4 9 7 10 85 11 76 12 24 14 86 15 20 18 218 Sysmiss 66 E.3.5. 5th choice 1436 66 1 619 2 37 3 118 4 52 5 104 6 6 7 4 8 3 9 15 10 56 11 59 12 19 14 61 15 26 16 2 18 255 Sysmiss 66 F.1. To what extent did the cash assistance help during the lock down period? 1436 66 1 653 2 408 3 358 4 17 Sysmiss 66 F.2. To what extent are you currently able to meet the basic needs? 1436 66 1 61 2 137 3 364 4 461 5 407 6 6 Sysmiss 66 E.3.1. Stop a child from attending school? 1383 119 0 1067 1 316 Sysmiss 119 F.3.2. Sell livelihood/productive assets in order to buy food or basic goods? 1378 124 0 939 1 439 Sysmiss 124 F.3.3. Ask for money from strangers (begging)? 1375 127 0 1096 1 279 Sysmiss 127 F.3.5. Move to a poorer quality shelter? 1363 139 0 1166 1 197 Sysmiss 139 F.3.6. Send household members under the age of 16 to work? 1376 126 0 1364 1 12 Sysmiss 126 F.3.7. Engage in activities that you feel puts you at risk of harm? 1380 122 0 1355 1 25 Sysmiss 122 F.3.8. Skip paying rent / debt repayments to meet other needs? 1417 85 0 254 1 1163 Sysmiss 85 F.3.9. Take out new loans or borrowed money? 1376 126 0 789 1 587 Sysmiss 126 F.3.10. Reduce expenditure to meet household food needs? 1422 80 0 335 1 1087 Sysmiss 80 G.1. How were you informed about the cash assistance?/Community meetings 1436 66 0 1361 1 75 Sysmiss 66 G.1. How were you informed about the cash assistance?/From local leaders 1436 66 0 1371 1 65 Sysmiss 66 G.1. How informed about the assistance?/From relatives/neighbours/friends 1436 66 0 713 1 723 Sysmiss 66 G.1. How informed about the assistance?/From SMS message or WhatsApp message 1436 66 0 1215 1 221 Sysmiss 66 G.1. How informed about the assistance?/From UNHCR and NGO partners 1436 66 0 973 1 463 Sysmiss 66 G.1. How informed about the assistance?/Leaflets or written materials 1436 66 0 1429 1 7 Sysmiss 66 G.1. How informed about the assistance?/Social media like Facebook or twitter 1436 66 0 1428 1 8 Sysmiss 66 G.1. How informed about the assistance?/When going to the partner premises 1436 66 0 1430 1 6 Sysmiss 66 G.1. How were you informed about the cash assistance?/Other 1436 66 0 1393 1 43 Sysmiss 66 G.2. Other info wanted to know about the assistance?/Distribution date time 1436 66 0 1151 1 285 Sysmiss 66 G.2. Other info wanted to know about the assistance?/Eligibility 1436 66 0 861 1 575 Sysmiss 66 G.2. Other info wanted to know about the assistance?/How complain / feedbacck 1436 66 0 1121 1 315 Sysmiss 66 G.2. Other info wanted to know about the assistance?/How to spend the cash 1436 66 0 1343 1 93 Sysmiss 66 G.2. Other info wanted to know about the assistance?/How to withdraw the cash 1436 66 0 1312 1 124 Sysmiss 66 G.2. Other info wanted to know about the assistance?/Other 1436 66 0 1229 1 207 Sysmiss 66 G.3. Do you know how you can report complaints or give feedback? 1436 66 0 950 1 486 Sysmiss 66 G.4. Were you treated with dignity and respectd during the assistance process? 1436 66 0 19 1 1417 Sysmiss 66 G.5. Receive any offers to pay to be on the dist. list or get assistance? 1436 66 0 1434 1 2 Sysmiss 66 G.6. Were you informed about what you would receive before the distribution? 1436 66 0 509 1 927 Sysmiss 66 G.7. Did you receive good instructions on how to receive the cash assistance? 1436 66 0 87 1 1349 Sysmiss 66 G.8. Was the process well organised? 1428 74 0 17 1 1411 Sysmiss 74 G.9. Was the time you had to wait an acceptable length of time? 1436 66 0 313 1 1123 Sysmiss 66 G.10. Time wait from when you were approved to received cash? (H/D/W) 1436 0 1 DAY 15 1 Day 5 1 MONTH 8 1 MONTH 2 WEEKS 1 1 MONTH PLUS DAYS 1 1 Month 3 1 Month and 2 weeks 1 1 WEEK 7 1 Week 3 1 day 38 1 day to 2 days 1 1 hour 1 1 month 10 1 month 2 weeks 1 1 months 1 1 to 2 days 1 1 to 2 weeks 1 1 w 1 1 week 66 1 week 5 days 1 1 week before she received the money 1 1, 5 week 1 10 DAYS 2 10 days 3 10WEEKS 1 10days 2 11H 1 17 days 2 17days 1 1D 14 1DAY 3 1H 1 1W 20 1day 12 1month 1 1w 1 1week 18 2 D 1 2 DAYS 17 2 Day 1 2 Days 10 2 MONTHS 6 2 MONTHS PLUS 1 2 Months 1 2 Months and half 1 2 TO 3 DAYS 1 2 WEEKS 8 2 WEEKS AND HALF 2 2 Weeks 2 2 day 3 2 days 23 2 month 2 2 months 4 2 months. 1 2 to 3 days 1 2 weeeks 1 2 week 1 2 weeks 75 2- 3 MONTHS 1 2-3 WEEKS 2 2-3 weeks 3 20 days 1 20weeks 1 24 hours 1 2D 15 2H 2 2W 13 2WEEKS 5 2Weeks 1 2day 1 2days 10 2months 4 2w 1 2weeks 26 2weeks and some days 1 3 DAYS 7 3 Days 13 3 MONTHS 3 3 WEEKS 11 3 Weeks 10 3 days 16 3 days later 1 3 months 3 3 to 4 weeks 1 3 weeks 37 3D 19 3DAYS 3 3Days 1 3H 1 3W 7 3WEEKS 2 3days 8 3month 1 3months 1 3moths 1 3week 1 3weeks 14 1 4 DAYS 2 4 Days 9 4 MONTHS 1 4 W 1 4 WEEKS 1 4 days 7 4 days or so 1 4 hours 1 4 weeks 10 4 weks 1 4D 11 4DAYS 2 4H 3 4W 4 4WEEKS 1 4days 6 4week 1 4weeks 4 5 DAYS 1 5 Days 5 5 Days for Boot Camp training 3 5 MONTHS LATER IN MARCH 1 5 days 10 5 days. 1 5D 10 5DAYS 1 5W 2 5days 7 6 Days 1 6 days 2 6 semaines 1 6D 1 6DAYS 1 6H 1 6W 1 6days 3 7 1 7 days 6 7D 1 8 weeks 3 8H 2 8W 1 9 days 1 A MONTH 4 A Month 1 A WEEK 2 A Week 2 A day 10 A day or two 1 A full month or so 1 A month 4 A month an half 1 A month and a half 1 A month or so 1 A month. 1 A week 9 A week and a half 1 A week and half 1 A week or so 1 ALMOST A MONTH 1 ALMOST A MONTH PLUS 1 About 2 weeks 1 About a month 1 About three weeks 1 Aday 1 Almost 2 months 1 D 33 DAYS 34 Day 6 Days 111 Days 7 1 1 FEW DAYS 2 FEW HOURS 1 Few day 2 Few days 5 Few days later 1 Few weeks 1 Five days 2 Five days or so 1 Four days 3 H 45 H0 1 HOURS 1 Hours 51 I had to wait for a full month while I was in real need of money for food and every thing 1 I had to wait for a week 2 I had to wait for three weeks, just for R800. This was disappointing 1 I waited the momey for months 1 I wanted for one month 1 It took me a whole month before I could get money 1 Just a week 1 Less than a week 1 Less than a week after Rapid assessment 1 MONTH 10 MONTH AND 2 WEEKS 1 MONTH AND THREE WEEKS 1 MONTH AND WEEKS 2 MORE THAN 2 MONTHS 1 MORE THAN A MONTH PLUS TWO WEEKS 1 Month 5 Month for ewallet payment 2 More than two weeks. 1 Not long 1 ONE MONTH 3 ONE MONTH AND HALF 1 One and a half weeks 1 One and half weeks 1 One day 2 One full month 1 One month 7 One month and two weeks 1 One month or so 1 One month three weeks 1 One week 7 One week after Re_assessment 1 Over a month 1 Over a week 1 Plus or minus four hours 1 SOME DAYS 1 Same day 2 Six days 1 Six weeks 1 Some days 2 Some hours 1 THE SAME DAY 1 THREE WEEKS 2 TWO DAYS 1 TWO MONTHS 1 TWO WEEKS 3 Three days 3 Three months 2 Three or four weeks 1 Three week 1 Three weeks 6 Three weeks or so 1 Two days 3 Two months 3 Two moths 1 Two or three day. Can't remember. But it was very quick 1 Two week 2 Two weeks 59 Two weeks or so 1 W 1 W=2 6 Week 15 Weeks 28 a full month or so 1 a month 2 about a month 1 after 30 minutes 1 almost a month 5 almost two month 1 days 13 five days 1 five weeks 1 four weeks 1 i waited for more than 2 months 1 less than 1 week 1 less than 2 weeks 1 less than a week 1 less than month 1 like 45days 1 month 2 more than 3 month 1 more than one hour 1 more than three month 1 one day 2 one hour 1 one month 9 1 one month and half 2 one month and some days. 1 one month and two weeks 1 one week 1 over a month 2 three month 1 three months 1 three weeks 4 two days 1 two month 2 two months 1 two weeks 6 w 1 week 1 G.11. Receive assistance or generate income during the lockdown period? 1436 66 0 1382 1 54 Sysmiss 66 G.11.1. If yes, from what/who? 54 0 Alleluya ministries 1 Amp 1 BROTHER RECIEVED FROM ADONIS 1 Bitambi mentioned that he was selling snacks on the street. 1 Busary awarded to my Son by Hand in Hand Southern Africa 1 1 Church 4 1 1 1 FROM CATHEDRAL. I RECEIVED FOOD PARCEL 1 Food 1 2 1 1 1 1 1 1 Food from SA government 1 Food parcel from Adonis Musati 1 From Zoe-Life and RSS during lockdown down. 1 1 I do not know 1 1 MY SISTER 1 Mosque 1 1 1 1 My 25 years old boy. Money generated from his work at a shop 1 My church 1 1 Not known 1 Received a food parcel Roman Catholic church 1 Rss 1 1 Sa government 1 School support for a child with a disability 1 Sister also applied for her family and got money 1 Voucher from Future Families 1 brother 1 my brother 1 my husband got something 1 my sister inlow 1 my wife 1 my wife also got it 1 my wife did receive as well 1 sister 1 wife received money 1 G.12. If the assistance could be started again would you prefer: 1436 66 1 1062 2 25 3 336 4 13 Sysmiss 66 H.1. What do you think could work better in future? 1320 ADVICE TO HOW TO USE THE ATM PROCESS, AND INFORM HOW TO USE AND USE THE LANGUAGE OF THOSE WHO CAN'T SPEAK NOR UNDERSTAND. 1 ALRIGHT FOR NOW 1 AMP to continue with its work 1 ASSIST CONTINUOSLY FOR ATLEAST 3 TO 4 MONTHS 1 ASSIST WITH MORE MONEY TO BUY STUFF FOR BUSSINESS 1 ASSIST WITH OTHER SKILLS , E.G TELERING 1 Add more money when assisting people. Thank you for what we recieved. But it was not enough 1 1 Adonis Musati give a good assiostance ,if in the future they can also support us with skills ,study more,it will be so good.we thank you so much for the gtreat job. 1 Adonis don't communicate how much money assistance 1 Adonis musati you are the only organisationhat help us when we cry out. 1 Allow people to apply at the office than online, because had no airtime... and consider bigger families 1 Any right system 1 Anything 4 Anything can be fine for me 1 Anything can work better 1 Anything that can assist people who are in need 1 Anything that can help me 1 1 1 Anyway it is fine for me 1 Anyway that can work better for you 1 Appointments should be taken seriously 1 Assist for resettlement 1 Assist getting a job 1 Assist money for the rent 1 Assist people like before with money 1 Assist to pay business rent 1 Assist us again 1 Assist us to pay credit for our business rent 1 Assist us to start our own business. 1 Assist us with Food and rent and stock for business 1 Assist us with Rent 1 Assist with more money for accomodation 1 Assist with starter for businesses 1 Assistance 1 Assistance of money will work better 1 Assistance should come on time 1 Assistance to help start a business so we could self sustain 1 Assistance with school fees 1 Assisting for more than 1 month 1 Assisting people in need urgently 1 Assisting with more money and food would really help 1 Assisting with more money would help 1 BUILD MORE STRONGER PARTNERSHIP TO CONTINUE HELPING FOREIGNER 1 Be clear and communicate with people if they don't qualify so they know where they stand 1 Be fast with sending the cash assistance to people 1 Be taught by Future Families on how generate their own income instead of asking for assistance continually. 1 Better to teach someone to fish than giving them food. Give more skills and means of being self sufficient 1 Better turnaround time on assessments 1 1 Bitambi mentioned that so far everything is good 1 Business monitoring 1 By using the same method 1 CASH 1 CASH IS BETTER THAN FOOD 1 CASH NOT ENOUGH 1 CASH PAYMENT 2 COMBINATION OF CAH AND FOOD CAN HELP 1 COMBINATION OF MONEY AND FOOD 1 COMBINATION OF MONEY AND FOOD WOULD REALLY HELP 1 COMBINATION WOULD BE MORE HELPFUL 1 CONTINUE ASSISTING AS ECONOMY OF THE COUNTRY IS HARDER ESPECIALLY FOR THE FORIGNERS 1 CONTINUE PROVIDE CASH AND ADD FOOD PARCELS 1 CONTINUE TO SUPPORT 1 CREASE MONEY 1 1 Capital for busness 1 Cash 47 1 1 Cash Grant 1 1 Cash and food 4 Cash and food parcel 2 Cash and food parcels 2 Cash assistance 20 Cash based 5 Cash can work well 1 Cash food 1 Cash is better 3 Cash is fine 2 Cash is much better 2 Cash or bank account 1 Cash rather than ewallet 1 Change a good environment for us 1 Combination 1 Combination of food and cash 1 Combine cash and food 1 Combining bot food items and cash 1 Communication and they should give you more money next time. 1 Community people to work with Amp. Increase the work force in your organisation to make things go quickly. 1 Consider paying school fees to children 1 Consider the needs of the family and reach their expectations. 1 Consider what the indiduals need and assist them as such, because the monies received were too small. 1 Continue assisting people 1 Continue assisting with cash 1 Continue helping people 3 Continue helping people in the way you do 1 Continue helping us the same way 1 Continue supporting people 1 Continue the way they are doing things. 1 Continue to assist anyone who is in need because almost all foreigners are struggling 1 Continue to assist people,especially in times when foreigners get attacked or in times such as lockdown 1 Continue with the work 1 Continue with what you are doing 1 Create employment opportunities for refugees 1 Csah 1 Delaying of assistance, encrease more cash as 600 is not enough. 1 Delays on the process for recieving the support and to help with financial support as there's no income to afford rentals as well as basic needs 1 Difficult question 1 Do more then that ,may the Lord bless you so you can help more people 1 Do more things than what we doing now. Continue helping us. 1 Do not know 1 Doing busness 1 Don't know 9 Don't put a lot of people from the same country in one office 1 Don't stop helping us. 1 Dont know 2 Drivers who delivered food was rude. I didn't receive my food. He didn't go door to door. He asked me to leave my place to collect my food. He shouted 1 E _wallet 1 E _wallet is okay 1 E wallet 1 E wallet is fine 1 E wallet is good 3 E wallet is ok 2 E wallet is still ok 1 EVERY THINGS ARE ALREADY WELL ORGANISED 1 E_ wallet 1 E_wallet 6 E_wallet is fine 2 E_wallet is good 3 E_wallet is ok 3 E_wallet is okay 1 Empower people by making them become economically autonomous and independent. Think of how to upskill people. 1 Engage us more and more in discussing about our challenges 1 1 Everything is good 1 Everything is well 1 Everything was okay. 1 Extend services to business fund 1 1 FF needs to know that we appreciate iits work. We expect them to continue helping us. 1 FOOD PARCEL 1 1 1 FUTURE FAMILIES TO CONTINUE THEY ARE DOING A GOOD JOB 1 FUTURE FAMILIES TO SEND THROUGH SOCIAL MEDIA MORE INFORMATION ON HOW THEY OPERATE AND HOW THE ASSISTANCE RICH POC 1 Find programs and course after matric especially the asylum seekers 1 Finding solution to th complaints. stop favorisim, prioritising some people and not other people. 1 Focus on the youth and cover a lot of essentially like food, rent and transport. 1 Follow up on money sent via SMS. Find out with people whether message well recieved or not. 1 Follow up on the promises made 1 Food and cash 9 Food and money 1 Food assistance 1 Food parcel and cash 1 1 For me no complain i did like the service 1 For more refugees to be helped 1 For us to be given a bigger amount of money for the business 1 Francina said she is happy with the assistance and support she is receiving from Future Families. 1 Funds for business 2 Future Families are doing well so far. Nothing else to suggest 1 Future Families must communicate regularly and tell the exact amount they will receive. 1 Future Families needs to contact people to check if they received services and see what they still need. 1 Future Families should assess refugees and create job opportunities 1 Future Families should assist everyone and keep to their promises. She feels like there are people who are receiving assistance while they are not deserving. 1 Future Families to continue assisting people. No further comments 1 Future Families to continue helping us foreigners as we don't have any other support. 1 1 Future Families to find more sponsors so it can help more times 1 Future families to continue to work in the way it the best 1 GIVE MORE MONEY 1 GIVE MORE MONEY TO HELP WITH RENT 1 Get assistance with food 1 Getting a job 1 Getting a job to do 1 Getting a work to do 1 Getting more money 1 Give cash and food please 1 Give money for business 1 Give money to cater for rentals 1 Give more cash to vulnerable, and regularly (every month) 1 Give more money 6 Give more money to cater for accommodation 1 Give people money so they can manage. 1 Give people opportunities to do business 1 Give us anything have food or money 1 Give us food parcel 1 Give us food parcel and money to pay rent for home and business 1 Give us more money look how bad covid us as small business 1 Give us more money to cover the month of lock down 1 Gives us technical skills to be independent 1 Giving cash and food 1 Giving me more money for the business. 1 Giving more money for rent and food 1 HELP WITH MORE E.G SUPPORT WITH COURSE 1 HELPING MORE COULD BE BETTER 1 HELPING MORE THAN ONCE 1 Hand in hand give out food parcels also 1 Have a job 1 Have more money 3000 was small to cover all business needs 1 Having food parcel and money 1 Having more cash to assist individuals 1 Having more than one assistance 1 He believes that Future Families should have regional office so they can reach out to other people who are in places that are far. 1 He feels that Future Families is doing a wonderful job and they should continue doing the good work they are doing. 1 He is happy with the way Future Families works, he just needs them to offer them more services. 1 He likes the way Future Families works 1 He said he does not have any complains and he is happy with the way Future Families is assisting him. 1 He understands that Future Families is doing telephonic assessments but he would appreciate if they could contact people every month to see what their needs are as they are still not working. 1 He wants Future Families to assist people who are in need not the ones who are not honest about their situation. 1 He wants Future Families to assist them with rent and continue to support them with food. 1 He was happy with the service he received 1 He would like Future Families to know the challenges that refugees are facing in South Africa and for them to visit their houses. 1 He would refer if he can get the money before month end 1 Health care 1 Healthy insurance for my family 1 Help get jobs so that I can be okay and not ask future families for help 1 Help her please, she is old and not working. 1 Help more business people 1 Help more people 1 Help on time, no complications on assistance. 1 Help people 1 Help people leave SA 1 Help people travel to other countries 1 Help people with rent 2 Help refugees to get work 1 Help the most vulnerable and unemployed. 1 Help to get job 1 Help us 1 Help us with money, food an clothes, please. 1 Help with accomodation and rent ussue 1 Help with rent 1 Help with rent and assistance with business funds 1 Help with rent. Assist with permit issues with Home Affairs. 1 Help with rent. This is our big challenge 1 Help with small busines support 1 Helps us with Food parcels 1 1 1 I DO NOT KNOW 1 I DON'T KNOW. 1 I HAVE NO IDEA BECAUSE OUR FUTURE US UNPREDICTED 1 I WOULD LIKE YOU TO HELP US IN PAYING RENT AS WELL. BECAUSE HOUSE OR FLATS OWNERS, ARE PUSHING US TO PAY DOUGH WE STILL CANNOT AFFORD. 1 I am grateful 1 I am tired of South Africa i can find a job. I always walk up and down. They ask me for I, if i give them the paper, they say it is not an ID. 1 I do not know 3 I do not know how to write so it is good to call and send an sms 1 I do not know maybe 1 I do not know maybe to help us more 1 I do not know what to do. 1 I don't 3 I don't have anything to say 1 I don't have comment however i have a word of appreciation. 1 I don't know 44 I don't know anything about that 1 I don't know however any option you have is good for me 1 I expect FF do go extra mile. Do more 1 I have no idea. What you are doing good things to solve our problems. 1 I have no suggestion 1 I just say keep on doing what you are doing, you save the life of many people life. 1 1 I know little about FF. Difficult to suggest any thing. But as an NGO committed to render social assistance, I want to FF get more and more to people so Tobe able to acertain people's real needs. And considere assisting cater for any refuge 1 I need more help 1 I need more money 1 I need more stock 1 I need the address and contacts to send my appreciation for the assistance. 1 I personally have no complaint. So I think every thing is fine 1 I think FF should consider extending their area of assistance intervention to education funding. They should also consider assisting us with rent issue. This is a serious challenge for many of us. 1 I think if you can assist us with rent, food and school for our kids. 1 I think that the system is well set out, nothing else complicated me on withdrawing the money. The instructions on the SMS was well set out 1 I think they need to go back to school and be able to work. 1 I think this is a good way to send money. 1 1 I want to know English language 1 1 I would like the UNHCR and NGO services to support us for the rent 10 1 I would like to ask NGO services to think about us for the rent 1 I would like to see FF help us find jobs so to help us become more independent. Some of us are skilled but have no proper documents that would allow them to work 1 I wouldike to see FF continue assisting people 1 IF THE SUPPORT COULD BE EXTENDED IN THIS HARD TIMES 1 IF YOU CAN HELP US WITH RENT ASSISTANCE IN FUTURE PLEASE. FOR COVID19 HAS DISRUPT OUR ECONOMICAL ACTIVITY. 1 IF YOU COULD CHECK ON HOW WE WILL PAY THE RENT PLEASE. THE COVID19 HAS MADE US LOOSING OUR JOBS. 1 IF you can be able to have more fund to reach mopre people 1 IF you can increase the Amount 1 IMPROUVE ON PHONE CALL 1 1 IS THE BEST WAY OF ASSISTING PLEASE CONTINUE 1 If UNHCR can facilitate us to get affordable primary health care 1 If i can get be assisted to start something to make my own money 1 If i get document from home affairs 1 If i get job 1 If they get any call and if there is a delay please call us back and tell us what is going on because they are the only people that are helping us. 1 If unhcr can provide jobs 1 If we get job 1 If we get security place to live 1 If we get to know through a platform of communication like a website on available projects 1 If we receive money for our capital 1 If we receive money for the rent 2 If you assist me to get document at home affairs 1 If you assist my kids for school 1 If you can help us again 1 If you can help us continously because thibgs are tough now 1 If you can listen to us and do not delay the help 1 If you coud asssit me with rent and food 1 If you could assist money for the rent 1 If you create job for us 1 If you eould pay money for the rent for us 1 If you give us a job to do 1 If you make plan for resettlement 1 1 If you pay money for the rent for us 1 If you pay rent for our places we stay 1 If you pay rent for us 1 If you pelrovide skills for us 1 1 If you provide money for our rents 1 If you provide money for the rent 2 1 If you would pay rent for us 1 Ifvi get documment from home affairs 1 In future if you can try to increase also the amount ,things are so expenssive,and aslo to reduise the waiting time ,it so long for people who is in desperation situation, 1 In the Future, help school fees (colleges) 1 In the future ,we pray for you so you can be able to reach more people. 1 1 In the future, I would like to see FF assist with empowering people with skill that would make them employable. FF needs also to consider informing us when they send SMS in connection with cash. 1 In the future, consider informing people of money being sent to them 1 In the future, considere assisting everybody. Don't limit your focus and attention to the only people in Gauteng. One of your staff seemed to complaint that Hopstad was too far from Gauteng. We all need assistance irrespective of how far we 1 In the future, if we were to experience a situation like a lock down, please considere don't stop just once. 1 In the future, please take people's preferences into cobsideration, whether they like cash or food parcels. And during assessment interview, try not to suspect everybody to be lying to you. Make effort to probe the truth from what we tell y 1 In the future, please think of extending your area of assistance to business fund. 1 Include money for rent 1 1 Increase assistance 1 Increase assistance for people 1 Increase cash assistance 1 Increase cash for assistance 1 Increase money as its does not meet all needs 1 Increase money for assistance 1 Increase more money 1 Increase the amount 1 Increase the amount that a family can get. 1 Increase the amount you give 1 Increase the amount. 1 Increase the cash 1 Intensify home visits. Provide more advice and psycho social support. 1 Is better to call the person before you send money, as anything can happen like maybe the poc does not have a phone or using other number due to different challenges. 1 It can be your decision 1 1 Job 2 Job and skills for creating money to feed my family 1 Just assist us with food and accomodation. 1 Just encourge Adonis to carry on with the great job 1 Just help us. I thank you for your help. 1 Just keep doing what you are doing ,yiou save many people life 1 Just keep on doing the good job 1 Just keep on doing the good job ,you are so amizing ,you are a blessing to many people life. 1 Just keep on doing thiis,you are doing the best work. 1 Just to give us also skills that can make us stand on our feet 1 Just to try sort out the waiting time ,it so long 1 KEEP UP THE GOOD WORK 1 KINDLY ASSIST WITH RENT MOMEY AS THE LANDLOAD ARE PUSHING US TO MOVE OR PAY THE OUTSTANDING RENTAL MONIES 1 Kalasi mentioned that he think if future families can continue with telephonically assessment it will be good. 1 1 Keep e_wallet system 1 Keep helping people,i never been help you are the fisrt people who respond to me through the msgs. to assist 1 Keep on doing the good jod of helping people.We thank you so much. 1 Keep on doing what you are doing ,it a great job ,you assisting many people 1 Keep on doing what you do best to people 1 Kepp on doing the great job,supporting people. 1 Lilimwengu is happy with the way Future Families is working and she loves the fact that they are now giving cash instead of the vouchers. The vouchers were limiting to her and now she can use the cash in different things, from paying rent t 1 Look at rent issue 1 Love of understanding people no matter the condition. Otherwise they are doing their job very well. 1 MORE MONEY CAN HELP 1 Maintain the same method which you used to assist us 1 Make Meetings with refugees 1 Make interview for resettlement 1 Make more assistance 1 Make plan for resettlement 1 1 Make sure assistance is rendered based on interview as we did. 1 Make sure genuine cases of people in need of assistance are not rejected in favour of those who tell lies. 1 Make sure you answer our calls when we call you. 1 Make sure you assist people with genuine cases presented to you. Most of us mislead you. And, unfortunately, those are the one you help. 1 1 Make the assessments simpler l, the process was too complex for one to be assisted. 1 Mami explained that everything is good. 1 Maybe assist us for a longer period, we're still unable to work a lot because of Corona 1 Mbite mentioned that he like the way future families is operating. 1 Minimize delay in the assistance process 1 Money for business 1 Money for busness 4 Money for busness so that i can help my children 1 Money for estaishing busness 1 Money for the rent 16 Money is good. I can do a lot of things with it. Please continue to help. 1 More Cash and food item 1 More assistance with stock 1 More business training 2 More cash 2 More cash for families 1 More cash that I received 10 000 more 1 More cash to meet all the needs 1 More funds 1 More grants 2 More money 43 More money and food 1 More money for rent and Stock for business 1 More money on the grants 1 More money please 1 More money to help my business 1 More people to be helped 3 More social interaction between unhcr and refugees 1 Muna mentioned that she like the way future families is assisting them . 1 1 N/A 14 N/a 1 NO IDEA 2 NO IDEA AT THE MOMENT BUT MOSTLY TO SUPPORT WITH RENT MONEY, OFFER JOB OPPORTUNITIES 1 NON 1 NONE 2 NOT AT THE MOMENT 1 NOTHING 6 NOTHING AT THE MOMENT 1 Need more money 1 Never give up in what you are doing ,we bless you guys. 1 Never give up in what you are doing,we save life of many people 1 Next time you must check numbers of clients so that we don't send to the wrong person. Or go meet the person at their address 1 No 2 No advice. Everything is good. 1 No comment 4 No comments 1 No comments ,i appreciate what you are doing in many people life 1 No comments on my side ,the service was wonderfull ,it really help 1 No idea 5 No one cares about us. This government is only helping south Africans. 1 No problem 1 No reproche ,i am so thankfull fot the service 1 No suggestion so far as long as you are doing well as I know you are. 1 No suggestions 1 Non 1 Non3 1 None 3 Not sure 1 Nothing 22 1 Nothing Much 1 Nothing is wrong for me ,just keep on doing what you do and empower others with skills. 1 Nothing to propose. 1 Nothing to say 1 Nothing to say just so happy for the assistance 1 Nothing wrong ,we like the service ,keep on doing what you are doing to assist people 1 Nothing, the system is well set out 1 ON LINE ASSISTANCE HAVE TO BE CONSIDER 1 One amount to everyone under the same category of people. Don't have different allocations to people as everyone is struggling. Avoid unfair practices. 1 Orgonize some counselling to deal with psychosocial challenges. I was a victim violence and I am still traumatised now. 1 PROVIDING WITH MORE MONEY 1 Paying rent for us 1 Payment in cash not ewallet 1 Payment in time promised 1 Payments to be done earlier 1 Payments to be done in time 1 People who call or receive calls during times like lock down need to learn how to be nice and patient with us. 1 Please assist families the most because they have a lot responsibilities 1 Please assist me to get documents for the my kids 1 Please assist people. Take time to know and ascertain people's needs. This will help you prioritise on those with genuine needs 1 Please call us back when our aitime comes to run out while in conversation with you. Most of the time you don't call us back. 1 Please continue because people are still struggling 1 Please could you also assist us with rent ,bcz the amounth were not suffisant. 1 Please do the same thing you have done just add more money to help us 1 1 Please give food and money 1 Please give us money that can cover our basic needs 1 Please give us more money 1 Please help everyone who comes to you 1 Please help me again, I am struggling. I need money for rent and I don't have a job. 1 Please help me with the rent for my business 1 Please help us find jobs 1 Please help us we are not working. 1 Please help us with food and money money too. 1 Please help us. Life is difficult. No job, no business 1 Please if you can provide also money for the rent. 1 Please in the future, keep on assisting more and more people. Especially with rent 1 Please keep doing the good job ,saving many people life. 1 Please pay rent for us 1 Please remember us and help us pay rent 1 1 Please work on waiting time. its long. 1 Please, assist with school fees and assist with business support. I also would like to help single parent (mothers) like me. 1 Please, in the future, think of including widows ( I am one) as part of those most likely to qualify for your services. 1 Process is good. but people must not wait too long to get help 1 Protection 1 Provide food and trainings for families. 1 Provide money for busness 1 Provide more cash assistance 1 Provide refugees with training on how to generate income their own. 1 Provide technical skills to refugees 1 Provide to for the schooling needs of children 1 Providing more with cash would be much appreciated 1 1 Provision money for busness 1 Provision money for the rent 1 Provision of food 1 Provision of fund for business 1 Provision of fund for busness 1 RENTAL IS A BIG ISSUE, AMP TO SUPPORT IN THIS REGARD 1 Reach out people via social media and Radio station and TV for people to apply for assistance 1 1 Receiving money to my personal account 1 Receiving more money and not have to wait for a long period of time 1 Reduce the waiting period 1 Repatriation for our family 1 Resettlement 16 1 SO FAR THE AMP IS HELPFUL AND GREATFUL 1 Same E_wallet 1 Same as previous 45 Same as previous , but ATM denied to withdraw R50 1 Same as usual 1 Same e _wallet 1 Same e wallet 1 Same e wallet system 2 Same e._wallet 1 Same e_wallet 8 Same e_wallet is okay 1 Same e_wallet no 1 Same e_wallet system 2 Same ewallet 1 Same method 1 Same one e wallet 1 Same previous 1 Same process 1 Same system is okay 1 Same system of e wallet 1 Same system of e_wallet 1 1 1 1 Same. E_wallet is fine 1 Satstified at the moment 1 Send SMS with the people in your database. 1 Send money in time and starter for business 1 Send people for training like drivers license etc. 1 Send us food parcels and money to pay rent 1 Set a field work team for a permanent contact with clients' conditions 1 She appreciates the way Future Families works. 1 She is happy with the services that Future Families is providing. 1 She is happy with the way Future Families is working and wants them to continue working like that. 1 She is happy with what Future Families is doing for her and she has been receiving assistance for a long time now. 1 She needs assistance with money to start her business so she can stop being dependent on other people. She wants to do things on her own. 1 She wants Future Families to assist them to start their own business so that they can sustain themselves instead of always depending on the services provided. She feels that Future Families is not going to assist them forever. 1 She wants Future Families to assist them with food and rent because her business at the salon is not going well as yet. 1 She wants Future Families to continue assisting her. 1 Skills for earning money for my family 1 Social assistance is good. But helping people get jobs is better. 1 1 Social workers would visit our home to evaluate our life physically 1 Something 1 Speed up the payment mechanism procecess 1 Staff should refrain from calling people with private numbers as this is a sign of la k of love and interest in the people they work for. Show love in your work and be more considerate in your actions. 1 Support our document to have power like other legal document in south africa 1 THE ASSISTANCE ON LINE IT A VERY GOOD METHOD 1 THE PROCESS WAS TOO LONG 1 TO ASSIST OR CONSIDER PEOPLE WITH NO DOCUMENTS 1 TO ASSIST WITH BUSINESS MONIES IN ORDER TO SUSTAIN THE LIFE 1 TO ASSIST WITH MORE CASH AND CONSTANTLY 1 TO ASSIST WITH PROPER DOCUMENTATION, SKILLS E.G HOSPITALITY COURSE 1 TO ASSISTE FOR A PERIODE OF 3 MONTHS ONCE OFF IT VERY DIFFICULT 1 TO CONSIDER CASES THAT ARE MUCH VULNERABLE, AS HE'S VERY SICK AND PAY RENT 1 TO CONSIDER ENCREASE MORE ON CASH ASSISTANCE 1 TO CONSIDER OTHERS WHO HAVE CONTACT THE oRGANISATION FOR SURPORT UNTIL NOW THEY DIDN'T RECIEVE ANY HELP 1 TO CONSIDER THE MOST VUNERABLE 1 TO CONSTANTLY SUPPORT AS MANY PEOPLE ARE DESPERATE 1 TO CONTINUE ASSIST FOREIGNERS AS THE THINGS GETTING TOUGHER EVERY DAY. 1 TO CONTINUE IN THE SAME WAY 1 TO CONTINUE SUPPORT THE VULNERABLE 1 TO CONTINUE SUPPORTING THE VULNERABLE ATLEAST IN SHORTER OR LONGER TERM 1 TO CONTINUE SUPPORTING US ANS ASSESS THE NEEDS 1 TO CONTINUE SUPPORTTING DESPERATE PEOPLE 1 TO CONTINUE TO ASSISTE WITH THE SAME METHOD 1 TO CONTINUE TO SUPPORT THE REFUGEES WHO CONTINUE TO SUFFER 1 TO ENCREASE FINANCIAL SUPPORT AS ECONOMY IS HIGH, THERE'S SO MUCH SUFFERING AS MANY ARE LOSSING JOBS, AND LISTEN TO PEOPLE'S CONCERNS. 1 TO ENCREASE THE CASH ASSISTANCE 2 TO ENCREASE THE MONEY AND TRAIN US FOR JOB SKILLS TO SURVIVE, AND TO CONSTANTLY SUPPORT THOSE WHO ARE UNABLE TO HELP THEMSELVES 1 TO ENCREASE THE MONIES AND TO DO FOLLOW UP 1 TO ENCREASE THE VOUCHERS AS THINGS ARE COSTLY, TO BUY ENOUGH BASIC NEEDS 1 TO EVERYONE WHO NEEDS HELP 1 TO HELP WITH JOB OPPORTUNITIES 1 TO IMPROVE ON THE TIME OF WAITING, ATLEAST WITHIN 5 DAYS, PROVIDE FOODS THAT IS EATABLE BY CULTURAL 1 TO PROVIDE CONTINUOUS SUPPORT AS AMNY STRUGGLING TO EARN MEAT 1 TO PROVIDE WITH MORE MONEY 1 TO SPEED THE PROCESS 1 TO SPEED THE PROCESS OF SUPPORT AND TO CONSTANTLY HELP ATLEAST FOR 3-6 MONTHS 1 TO SPEED UP THE PROCESS 1 TO SUPPORT MOSTLY WITH WITH RENTALS AND VISIT THE FAMILIES TO UNDERSTAND THE DIFFICULT SITUATION THAT MANY ENCOUNTER 1 TO SUPPORT WITH BUSINESS TO ENABLE FOR SASTAIN THE FAMILY 1 TO SUPPORT WITH JOB OPPORTUNITIES 1 1 1 TO SUPPORT WITH RENTAL MONIES AND SCHOOL TRANSPORT FOR CHILDREN 1 TO SUPPORT WITH REPATRIATION 1 TO SUPPORT WITH SMALL BUSINESSES 1 TO SUPPOT WITH START A BUSSINESS OR COURSE SUCH AS CASHIER 1 TO TRAIN PEOPLE WITH JOB 1 1 TO continue with the same method . 1 TRY NOT TO DELAY THE CASH ASSISTANCE 1 TRY TO COMMUNICATE TO PEOPLE SO THAT THEY CAN KNOW... 1 1 1 1 1 1 1 The E_wallet system is good 1 The E_wallet system is ok 1 The NGO services should also think for us the rent 1 The NGO should keep in touch with clients know their needs. 1 The NGO should plan for us the rent as well 33 1 The UNHCR should plan for us the rent as well 1 The assistance must continue, I like your project. 1 1 The current system is good 1 The length of service, and stick to the problem. Was promised three months but received only once 1 The method was good 1 The online assistance is better 1 The organisation is already doing a lot, continued help in these times of Corona will be greatly appreciated. My kids are dying of hunger. 1 The process future families is using is good. 1 The program is good. We need you people to send us out of this country please. 1 The same 1 The same e_wallet 2 The same e_wallet system 1 The same one is ok 1 The same process 5 The same process. 2 The same system of e_wallet is ok 1 1 The speed of the process 1 1 The waiting time is too lomg 1 There is nothing to add i think that things was well organized 1 1 They should contact me to find out how am i doing 1 They should continue with help 1 Think how to take us out of South Afrique 1 Think of acommodation for people with no homes. If FF can do it in the nearest future, this is going to help many of us. 1 Think of facilitating access to spacial schools for children leaving with disabilities 1 Think of giving support to chdren education 1 1 To ask and support people according the need 1 To assist with cash for rent and food 1 To assist with money and food parcel, as the money i will use to pay rent and school fees for my children. 1 To assist with money and food/ school fees 1 To assist with rentals 1 To assist with small business starter park 1 To be helped get jobs. 1 To consider the most vulnerable people 1 To continue doing the good work 1 To continue help and visit people to see the reality out there. 1 To continue helping me 1 To continue helping people 1 To continue support the family and recommend to support with Job opportunities 1 To continue supporting the need not only food but rentals, further studies 1 To continue with the same method . 1 To encrease money to pay rent, and to visit the landlords and have a dialogue 1 To encrease the financial support to the needy 1 To get more money for my business affer the pandemic. 1 To get the cash assistance in time could be recommendable. 1 To help ask with food and cash 1 To help constantly for some who has greater challenges 1 To increase the amount of money received per family 1 To increase the amount so that it can be very useful for a family 1 To increasing if you can the among 1 To me more cash 1 1 To send money on time 1 To send sms as you doing 1 To support with busness so we can stand on our own 1 To support with rentals 1 To support withy school kids, transport, uniforms, stationaries, and any support will be appreciate 1 1 Transfer the money to personal account not voucher 1 Transferring money directly to personal accounts 1 Treat people with respect 1 1 Try to create a fast system 1 Visit the clients and see the situations of their families and help them. It is not easy to get a job now for most foreigners. 1 Visit your business to see our challenges face daily basis 1 Visiting our homes 1 Visiting our homes to see challenges we are facing for 1 Visiting us at our home to see how we live 1 WAS SURPRISED TO CONTINUE SUPPORT PEOPLE WHO HAVE NOTHING 1 WOULD LIKE THE AMP TO RESPONSE QUICK IN TIMES OF SUPPORT, IT TAKES MUCH LONGER 1 WOULD LOVE TO MEET THE ORGANISATION AND BE PART OF THE ACTIVITIES 1 Waiting time must not be too long and please enough money to help 1 Ways for earning money 1 1 1 We appreciate assistance but we ask some increase in cash, if possible 1 We appreciate your help but try to increase the amount so we can be able to pay the rent . 1 We are in of money for the rent 1 We are struggling with rent. Please assist with this 1 We need More money in the further. 1 We need a lot for our kids and money to pay rent. So please help us 1 We need fund for business 1 We need money for the rent 2 We need more Assistance from UNHCR and for rent as well 3 1 We need more assistance for the rent 1 We need resettlement 1 We need some money to do business so that we won't ask everyday 1 We pray that you can have more money and support everyone 1 We should convine more open workshops and give is new information from UNHCR. 1 We should wait a short period of time after submitting. 1 We still need more financial help 1 1 When you make promises to visit, please keep them and don't keep people waiting the whole day for nothing. 1 Women empowerment 1 Work 1 1 Work on waiting time 1 1 You are doing a great job 1 You are doing well and work very hard 1 You are doing well so far. Nothing to suggest 1 1 You can come up with any strategy 1 1 You should give out assistance based on the people the person is staying with because sometimes the assistance is not enough for everyone staying in the house. 1 a bit more assists 1 adonis is doing well you need to keep up and assist more people. 1 anything that you think it will help we will appreciate. 1 asking if Future Families can continue assisting them with food and accommodation in this difficult time. She is working as a cleaner at the salon but the income she is getting is not enough to sustain her and her child. 1 asking people about their problems so they can get the exactly assistants 1 asking people what they want before helping them could work better in the future 1 asking what people need befor you give assistance that will work better 1 assistance for the rent 1 assistance on hospital bills ,school fees 1 assisting faster 1 bit more money could be better 1 1 cash 5 cash and items donation could work better because I have sold some of my belongings 1 cash assistance is fine for now 1 cash is better 1 cash is better to pay for some expenses 1 cash works better 1 combination of food and mo money can really help 1 combination of food and money 1 continue a good work 1 continue doing the good work... and focus on that 1 continue helping us this time please 1 continue to assist other province and extend more offices. 1 continue to doing the good work 1 continue with telephonically and e-wallet 1 continue with the same process 2 create a job so we can be independente 1 don't know 1 even now adonis is doing great job and my prayer is God to continue to assist Adonis, and you may be bless. 1 everything future families is doing is good they can continue in future. 1 everything is good 1 everything is good. 2 everything is well organised. 1 few time to sort things out and people need are different , it better to hear from people needs. 1 fight for the paper so we can get job.because without paper you can 1 finding people's problem before you help could help . 1 for me i don,t know what to say buecause you do assist many people so next time we will learn to be patient. 1 for me i would like really to assist me only to return because help me with food but i don,t walk.so my wish is to return. 1 fore me in think cash is better if you just increase the amount 1 give more money to people 1 giving a bit more cash could work better 1 giving a bit more money 1 giving a bit more than you gave coud work better 1 giving bit more money could help more 1 giving bit more money will work better in the future 1 giving little bit more money 1 giving people little bit more of the money 1 giving the assist early 1 god give you more strength to continue 1 1 have more money for helping people 1 having combination of food and money would help 1 help all foreigners even without permit please. 1 help more foreigners please. food or money. You are a star! 1 help single mothers 1 help to start business 1 help us more during this tough time 1 help us pls to pay school fees ,rent 1 help with cash for rent money. Don't wait long, we waited too long before the assistance. If we miss the social worker we don't know how to call them back . 1 help with money to rent 1 helping a bit more could be better 1 helping more people. 1 https://www.youtube.com/watch?v=I2gHlriGIgk 1 i just want say that you do great work you need to continue doing what you do. 1 i think giving more could work better 1 i think if you get close and listern more it will help 1 i think more cash could be better 1 i think that if you could call people earlier and ask them what they need so you can supply. 1 i think this prosess worked better but next time make it bit faster 1 i think you should keep it the same but be bit more faster 1 i want really that you can assist with businessmoney because i have a problem and i believe if we could get any money for business then we can stand on ourselves. 1 i would like in the future the money to bit more than 500 and the groceries for a month. 1 i would like the assistance to continue to not stop only on one support and if you could add more on what you give it will be good. 1 i would like to encourage you guys in what you are doing 1 if future famalies can speed up the process for assisting them. 1 if help comes faster it will nice 1 if you can give me money for rent and food 1 if you give a bit more money could help 1 1 increse the amount 1 is just that you keep they good work and may God bless Adonis for what is doing to assist people. 1 is just to try to give more money because some of us not work and we experience difficulty. 1 is like if you could organise jobs for people so they can stand on themselves that can produce. 1 it could be better if you pay directly to our kids school. Give a visa card likewhere you put monthly assistance without cakling us again and again. 1 it depends on you guys. 1 it is a very nice program it helped us a lot continue doing. Please consider increasing the assistance. we are not working and are struggling.. 1 it really very good what you do but if in the future you provide some jobs for foreigner it will be good. 1 its better to help people with money to pay the bill. 1 just continue to do what you are doing. 1 just continue to help people for the work that you do 1 just keep up and do good job of helping people and we need to have period determine to help people. 1 keep doing the good work 1 keep on helping 1 keep the good work 1 keep up of what u are doing for refugees 1 like i said if you can help us more to pay rent 1 like the way future is working. 1 little bit more cash 1 1 may God just bless you more and continue to give you the heart of helping people 1 maybe you should add more workers to speed up the prosess 1 me just want adonis to continue to help us because me i was very sick but they only assist me once. 1 mentioned that future families already doing good job. 1 1 method that future families is using is good and he is grateful. 1 more money 2 more money to help 1 more money will help more 1 no idea 1 none 2 not answered. 1 1 nothings 1 1 pay the rent and food 1 paying school fees for the kids 1 person who does the interview through phone have to explain to the POC why they received the amount of money allocated because it happen that we are in the same situation with a friend but received different 1 please ask before assisting 1 please ask people about their problem before you deside how much you give 1 please bit more money could work better 1 please find a way to assist in job wise 1 please give us a bit more so that we can solve more issues 1 please just do some training for people to change career and also if you could assist with rent because is too much now. 1 please make it faster next time 1 please we need more assist that could work 1 procedure that the organisation is using is good and recommend for future 1 receive money directly to my personal account 1 said that everything is best. 1 same way is better but make it more faster 1 share the information and give all chance without being Bias 1 should encrease the financial support 1 suggested if we can continue to rich client telephonically it will avoid long que 1 support individual and consider the need not the size of the family 1 support or help to start business 1 telephonically and cash 1 the cash way or paying my rent 1 the same is better 1 the same way but much faster 1 they should think olso for the rent 1 this actual method was perfect 1 this better 1 this is better but please just make it quicker 1 to assess more needs to be supported as a young mother, to support with studies 1 to balance the situation with cases 1 to consider single mothers who are stuggling in this economic crisis 1 to continue doing the good wook 1 to give me money is better but i would like you to help me with a job so i can be independent 1 to provide a number for suggestion as a suggestion box 1 to speed up the process 1 to speed up the process, as most of people don't have source of income 1 to support with business money 1 transferring money directly to personal accounts 1 transferring money to their direct accounts 1 try to get more better informatios so you can assist better 1 1 we just need to continue to pray for you for the work that you do. just keep doing. 1 we just need to monitor the funds and help the correct people that we need to help. 1 we need to change our waiting period is taking long. 1 we nned gourvenment to leave us go to work 1 when someone need help from you , you can just be quick to reply. 1 1 work hard on identify people who are really in desparate needs and assist them as soon as possible 1 wwe need to try to understand people because some of us lost jobs. 1 yes 1 you are working already nice just keep assisting people. 1 you ask a person befor you assist them 1 you can just respect your time that you say the assistance will be in. also notify the people when you send the code and voucher been send. 1 you just need to continue helping people as you do. because many people are suffering. 1 you just need to keep good work that you are doing. 1 you must always think about poor people and keep what you are doing. 1 you must be strong and fight for foreigners as you stand for us in this country were they don't love us here 1 you need to consider the number of the people in the family. 1 Raw survey weight 1502 0 6.615 6.615 6.615 1.62e-06