UNHCR_SYR_2020_PDM_WINTER_APRIL_v2.1 UNHCR 2022-06-18 NADA Post-Distribution Monitoring of Cash-Based Interventions (winterization), April 2020 UNHCR_SYR_2020_PDM_WINTER_APRIL_v2.1 UNHCR NADA Curation team v2.1: Edited, cleaned and anonymised data. CBI PDM Cash-Based Interventions Post-Distribution Monitoring Cash Assistance Income Generation Domestic Needs/Household Support Basic Needs Most refugees live in environments where they have access to markets and services in the same way that local communities do. Providing refugees with cash enables them to fulfil their needs in a dignified manner and contributes to the local economy. UNHCR uses cash-based interventions (CBI) to provide protection, assistance, and services to the most vulnerable. Cash and vouchers help the displaced meet a variety of needs, including access to food, water, healthcare, shelter, that allow them to build and support livelihoods, and to facilitate voluntary repatriation. Refugees, asylum-seekers, internally displaced and other vulnerable populations receive cash assistance through collaborative cash systems in which UNHCR works in close partnership with governments, the private sector, UN agencies, community-based and local partners and development actors. UNHCR started a corporate Post-Distribution Monitoring (PDM) process to review the use and effectiveness of cash assistance provided by UNHCR and its partners. PDM semi-standardized questionnaires assess the adequacy of cash programmes, and results inform programme changes at the country level in order to improve CBI design and delivery. This survey regards a winterization distribution. Syrian Arab Republic National. Household All population of concern to UNHCR who have been recepients of cash-based interventions. The scope includes: 1. Household demographics 2. Receiving and spending the cash assistance (basic facts) 3. Risks and problems: Did people face problems with the CBI? Did the CBI put POCs at additional risk? 4. Markets and prices: Can they find what they need, and at a price they can afford, in the markets? 5. Expenditure: What did they spend the money on? 6. Outcomes: What changes is the cash assistance contributing to the households? 7. Longer-Term Outcomes: Has the cash assistance helped them on the pathway to sustainable solutions? 8. Accountability to Affected Persons: Is the CBI intervention accountable to persons of concern? (What preferences do people have over how assistance is delivered?) UNHCR The survey's objective was to deliver representative data of households receiving a cash-based intervention in Sirya. The total number of households receiving the cash-based intervention was around 5000. A simple random sample design was applied. A total of 396 households were interviewed. Other [oth] The questionnaire contained the following sections: Interviewee details and household demographics, Receiving and spending the cash assistance, Risks and problems, Markets and prices, Expenditure, Outcomes, Accountability A weight was calculating the population size by the sample size. UNHCR (2020). Syrian Arab Republic: Post-Distribution Monitoring of Cash-Based Interventions (winterization), April 2020. Accessed from: https://microdata.unhcr.org Households This file contains the household data collected during the survey. 396 174 Governorate Governorate Governorate Governorate Governorate 396 1 Damascus 2 Other Is the person registered to receive the cash available for this survey? Is the person registered to receive the cash available for this survey? Is the person registered to receive the cash available for this survey? Is the person registered to receive the cash available for this survey? Is the person registered to receive the cash available for this survey? 396 1 No 2 Yes If no, why? If no, why? If no, why? If no, why? If no, why? 3 393 1 Other 2 Person out of country Missing value Do you agree to continue with this survey? Do you agree to continue with this survey? Do you agree to continue with this survey? Do you agree to continue with this survey? Do you agree to continue with this survey? 393 3 1 No 2 Yes Missing value What is your sex? What is your sex? What is your sex? What is your sex? What is your sex? 391 5 1 Female 2 Male Missing value What is your age? What is your age? What is your age? What is your age? What is your age? 389 7 1 17 or younger 2 18-35 yrs 3 36-59 yrs 4 60 yrs + Missing value Are you the person who has received the ATM card/cheque? Are you the person who has received the ATM card/cheque? Are you the person who has received the ATM card/cheque? Are you the person who has received the ATM card/cheque? Are you the person who has received the ATM card/cheque? 391 5 1 No 2 Yes Missing value What is the sex of the person registered to receive the cash assistance? What is the sex of the person registered to receive the cash assistance? What is the sex of the person registered to receive the cash assistance? What is the sex of the person registered to receive the cash assistance? What is the sex of the person registered to receive the cash assistance? 22 374 1 Female 2 Male Missing value What is your relation to person registered to receive the cash assistance? What is your relation to person registered to receive the cash assistance? What is your relation to person registered to receive the cash assistance? What is your relation to person registered to receive the cash assistance? What is your relation to person registered to receive the cash assistance? 22 374 1 Other 2 Spouse Missing value Total household members Total household members Total household members Total household members Total household members 360 36 1 1 2 2 3 3 4 4 5 5 6 6 7 7 or more Missing value How much cash did your household receive from UNHCR, at the last distribution? How much cash did your household receive from UNHCR, at the last distribution? How much cash did your household receive from UNHCR, at the last distribution? How much cash did your household receive from UNHCR, at the last distribution? How much cash did your household receive from UNHCR, at the last distribution? 391 5 95000 105000 108000 150000 151000 151700 151900 152000 180000 185000 190000 194000 195000 195300 195700 196000 238000 238700 240000 250000 270000 280000 286000 299000 300000 Missing value Was this the amount you were expecting to receive? Was this the amount you were expecting to receive? Was this the amount you were expecting to receive? Was this the amount you were expecting to receive? Was this the amount you were expecting to receive? 391 5 1 Don't know 2 No 3 Yes Missing value Did you receive the cash from UNHCR on the day you were expecting it? Did you receive the cash from UNHCR on the day you were expecting it? Did you receive the cash from UNHCR on the day you were expecting it? Did you receive the cash from UNHCR on the day you were expecting it? Did you receive the cash from UNHCR on the day you were expecting it? 389 7 1 Don't know 2 No 3 Yes Missing value Have you received the winterization assistance from UNHCR late 2019?? Have you received the winterization assistance from UNHCR late 2019?? Have you received the winterization assistance from UNHCR late 2019?? Have you received the winterization assistance from UNHCR late 2019?? Have you received the winterization assistance from UNHCR late 2019?? 391 5 1 No 2 Yes Missing value Do you know how much have you exactly received as winterization assistance? Do you know how much have you exactly received as winterization assistance? Do you know how much have you exactly received as winterization assistance? Do you know how much have you exactly received as winterization assistance? Do you know how much have you exactly received as winterization assistance? 386 10 1 No 2 Yes Missing value Was the winterization assistance amount sufficient ? Was the winterization assistance amount sufficient ? Was the winterization assistance amount sufficient ? Was the winterization assistance amount sufficient ? Was the winterization assistance amount sufficient ? 385 11 1 Don't know 2 No 3 Yes, Fully 4 Yes, Partially Missing value The transfer of the winterization grant was on time to meet your needs? The transfer of the winterization grant was on time to meet your needs? The transfer of the winterization grant was on time to meet your needs? The transfer of the winterization grant was on time to meet your needs? The transfer of the winterization grant was on time to meet your needs? 387 9 1 No 2 Yes Missing value To what extent the winterization assistance supported your winter needs? To what extent the winterization assistance supported your winter needs? To what extent the winterization assistance supported your winter needs? To what extent the winterization assistance supported your winter needs? To what extent the winterization assistance supported your winter needs? 388 8 1 Moderately 2 Not at all 3 Significantly 4 Slightly Missing value How did you spend the winterizaiton grant?/Winter Clothing (excluding jackets) How did you spend the winterizaiton grant?/Winter Clothing (excluding jackets) How did you spend the winterizaiton grant?/Winter Clothing (excluding jackets) How did you spend the winterizaiton grant?/Winter Clothing (excluding jackets) How did you spend the winterizaiton grant?/Winter Clothing (excluding jackets) 388 8 1 Missing value How did you spend the winterizaiton grant?/Jackets How did you spend the winterizaiton grant?/Jackets How did you spend the winterizaiton grant?/Jackets How did you spend the winterizaiton grant?/Jackets How did you spend the winterizaiton grant?/Jackets 388 8 1 Missing value How did you spend the winterizaiton grant?/Blankets How did you spend the winterizaiton grant?/Blankets How did you spend the winterizaiton grant?/Blankets How did you spend the winterizaiton grant?/Blankets How did you spend the winterizaiton grant?/Blankets 388 8 1 Missing value How did you spend the winterizaiton grant?/Buying fuel How did you spend the winterizaiton grant?/Buying fuel How did you spend the winterizaiton grant?/Buying fuel How did you spend the winterizaiton grant?/Buying fuel How did you spend the winterizaiton grant?/Buying fuel 388 8 1 Missing value How did you spend the winterizaiton grant?/Paying Electricity bills How did you spend the winterizaiton grant?/Paying Electricity bills How did you spend the winterizaiton grant?/Paying Electricity bills How did you spend the winterizaiton grant?/Paying Electricity bills How did you spend the winterizaiton grant?/Paying Electricity bills 388 8 1 Missing value How did you spend the winterizaiton grant?/Gas cylinder refill How did you spend the winterizaiton grant?/Gas cylinder refill How did you spend the winterizaiton grant?/Gas cylinder refill How did you spend the winterizaiton grant?/Gas cylinder refill How did you spend the winterizaiton grant?/Gas cylinder refill 388 8 1 Missing value How did you spend the winterizaiton grant?/purchased Heater (Gas heater) How did you spend the winterizaiton grant?/purchased Heater (Gas heater) How did you spend the winterizaiton grant?/purchased Heater (Gas heater) How did you spend the winterizaiton grant?/purchased Heater (Gas heater) How did you spend the winterizaiton grant?/purchased Heater (Gas heater) 388 8 1 Missing value How did you spend the winterizaiton grant?/purchased Heater (Fuel heater) How did you spend the winterizaiton grant?/purchased Heater (Fuel heater) How did you spend the winterizaiton grant?/purchased Heater (Fuel heater) How did you spend the winterizaiton grant?/purchased Heater (Fuel heater) How did you spend the winterizaiton grant?/purchased Heater (Fuel heater) 388 8 1 Missing value How did you spend the winterizaiton grant?/purchased Heater (Electric Heater) How did you spend the winterizaiton grant?/purchased Heater (Electric Heater) How did you spend the winterizaiton grant?/purchased Heater (Electric Heater) How did you spend the winterizaiton grant?/purchased Heater (Electric Heater) How did you spend the winterizaiton grant?/purchased Heater (Electric Heater) 388 8 1 Missing value How did you spend the winterizaiton grant?/Food How did you spend the winterizaiton grant?/Food How did you spend the winterizaiton grant?/Food How did you spend the winterizaiton grant?/Food How did you spend the winterizaiton grant?/Food 388 8 1 Missing value How did you spend the winterizaiton grant?/Shelter How did you spend the winterizaiton grant?/Shelter How did you spend the winterizaiton grant?/Shelter How did you spend the winterizaiton grant?/Shelter How did you spend the winterizaiton grant?/Shelter 388 8 1 Missing value How did you spend the winterizaiton grant?/Health How did you spend the winterizaiton grant?/Health How did you spend the winterizaiton grant?/Health How did you spend the winterizaiton grant?/Health How did you spend the winterizaiton grant?/Health 388 8 1 Missing value What is the estimated cost per winter season in term of clothes (no jackets)? What is the estimated cost per winter season in term of clothes (no jackets)? What is the estimated cost per winter season in term of clothes (no jackets)? What is the estimated cost per winter season in term of clothes (no jackets)? What is the estimated cost per winter season in term of clothes (no jackets)? 112 284 4000 10000 15000 17000 18000 20000 21000 22000 25000 30000 35000 39000 40000 45000 49000 50000 60000 70000 75000 80000 90000 100000 120000 125000 150000 170000 180000 Missing value What is the estimated cost per winter season in term of jackets? What is the estimated cost per winter season in term of jackets? What is the estimated cost per winter season in term of jackets? What is the estimated cost per winter season in term of jackets? What is the estimated cost per winter season in term of jackets? 46 350 5000 10000 12000 15000 17000 18000 20000 21000 24000 25000 27000 30000 32000 36000 40000 44000 45000 50000 55000 60000 70000 75000 80000 90000 250000 Missing value What is the estimated cost per winter season in term of blankets? What is the estimated cost per winter season in term of blankets? What is the estimated cost per winter season in term of blankets? What is the estimated cost per winter season in term of blankets? What is the estimated cost per winter season in term of blankets? 26 370 8000 10000 15000 16000 17000 20000 24000 25000 30000 32000 38000 40000 50000 60000 73000 75000 100000 Missing value In tearm of fuel, what is the cost paid per liter? In tearm of fuel, what is the cost paid per liter? In tearm of fuel, what is the cost paid per liter? In tearm of fuel, what is the cost paid per liter? In tearm of fuel, what is the cost paid per liter? 267 129 How many liters did you fill during the winter season? How many liters did you fill during the winter season? How many liters did you fill during the winter season? How many liters did you fill during the winter season? How many liters did you fill during the winter season? 270 126 What is cost per cycle related to electric heating source (Electric heater /AC)? What is cost per cycle related to electric heating source (Electric heater /AC)? What is cost per cycle related to electric heating source (Electric heater /AC)? What is cost per cycle related to electric heating source (Electric heater /AC)? What is cost per cycle related to electric heating source (Electric heater /AC)? 85 311 What is the price to refill the gas cylinder? What is the price to refill the gas cylinder? What is the price to refill the gas cylinder? What is the price to refill the gas cylinder? What is the price to refill the gas cylinder? 103 293 How many gas pipelines refilled during the winter season? How many gas pipelines refilled during the winter season? How many gas pipelines refilled during the winter season? How many gas pipelines refilled during the winter season? How many gas pipelines refilled during the winter season? 103 293 1 2 3 4 5 6 7 8 10 12 15 16 4000 5000 11000 12000 20000 Missing value What is the price to buy a gas heater? What is the price to buy a gas heater? What is the price to buy a gas heater? What is the price to buy a gas heater? What is the price to buy a gas heater? 15 381 5000 6000 10000 20000 25000 40000 45000 60000 70000 75000 80000 125000 Missing value What is the price to buy a fuel heater? What is the price to buy a fuel heater? What is the price to buy a fuel heater? What is the price to buy a fuel heater? What is the price to buy a fuel heater? 54 342 500 5000 7000 10000 13000 15000 17000 19000 20000 21000 22000 23000 25000 27000 28000 30000 35000 37000 40000 45000 50000 52200 65000 70000 90000 110000 300000 Missing value What is the price to buy an electric heater? What is the price to buy an electric heater? What is the price to buy an electric heater? What is the price to buy an electric heater? What is the price to buy an electric heater? 45 351 2000 3000 5000 6000 7000 8000 10000 12000 13000 16000 18000 19000 20000 22000 23500 24000 25000 26500 30000 35000 40000 50000 55000 60000 65000 70000 100000 140000 Missing value Please rank in order of importance: 1st choice Please rank in order of importance: 1st choice Please rank in order of importance: 1st choice Please rank in order of importance: 1st choice Please rank in order of importance: 1st choice 388 8 1 Blankets 2 Buying fuel 3 Food 4 Gas cylinder refill 5 Health 6 Jackets 7 Paying Electricity bills 8 purchased Heater (Electric Heater) 9 purchased Heater (Fuel heater) 10 purchased Heater (Gas heater) 11 Shelter 12 Winter Clothing (excluding jackets) Missing value Please rank in order of importance: 2nd choice Please rank in order of importance: 2nd choice Please rank in order of importance: 2nd choice Please rank in order of importance: 2nd choice Please rank in order of importance: 2nd choice 365 31 1 Blankets 2 Buying fuel 3 Food 4 Gas cylinder refill 5 Health 6 Jackets 7 Paying Electricity bills 8 purchased Heater (Electric Heater) 9 purchased Heater (Fuel heater) 10 purchased Heater (Gas heater) 11 Shelter 12 Winter Clothing (excluding jackets) Missing value Please rank in order of importance: 3rd choice Please rank in order of importance: 3rd choice Please rank in order of importance: 3rd choice Please rank in order of importance: 3rd choice Please rank in order of importance: 3rd choice 290 106 1 Blankets 2 Buying fuel 3 Food 4 Gas cylinder refill 5 Health 6 Jackets 7 Paying Electricity bills 8 purchased Heater (Electric Heater) 9 purchased Heater (Fuel heater) 10 Shelter 11 Winter Clothing (excluding jackets) Missing value What is the main heating source used during winter season?/Electric Heater What is the main heating source used during winter season?/Electric Heater What is the main heating source used during winter season?/Electric Heater What is the main heating source used during winter season?/Electric Heater What is the main heating source used during winter season?/Electric Heater 375 21 1 Missing value What is the main heating source used during winter season?/AC What is the main heating source used during winter season?/AC What is the main heating source used during winter season?/AC What is the main heating source used during winter season?/AC What is the main heating source used during winter season?/AC 375 21 1 Missing value What is the main heating source used during winter season?/Gas Heater What is the main heating source used during winter season?/Gas Heater What is the main heating source used during winter season?/Gas Heater What is the main heating source used during winter season?/Gas Heater What is the main heating source used during winter season?/Gas Heater 375 21 1 Missing value What is the main heating source used during winter season?/Fuel Heater What is the main heating source used during winter season?/Fuel Heater What is the main heating source used during winter season?/Fuel Heater What is the main heating source used during winter season?/Fuel Heater What is the main heating source used during winter season?/Fuel Heater 375 21 1 Missing value How many cylinders refills were needed for the gas heater during winter season? How many cylinders refills were needed for the gas heater during winter season? How many cylinders refills were needed for the gas heater during winter season? How many cylinders refills were needed for the gas heater during winter season? How many cylinders refills were needed for the gas heater during winter season? 39 357 2 3 4 5 6 7 8 10 12 15 16 24 Missing value Did face difficulties/challenges purchasing/accessibility to refill cylinder? Did face difficulties/challenges purchasing/accessibility to refill cylinder? Did face difficulties/challenges purchasing/accessibility to refill cylinder? Did face difficulties/challenges purchasing/accessibility to refill cylinder? Did face difficulties/challenges purchasing/accessibility to refill cylinder? 38 358 1 No 2 Yes Missing value Please specify:/Crowding Please specify:/Crowding Please specify:/Crowding Please specify:/Crowding Please specify:/Crowding 34 362 1 Missing value Please specify:/High cost (not able to afford) Please specify:/High cost (not able to afford) Please specify:/High cost (not able to afford) Please specify:/High cost (not able to afford) Please specify:/High cost (not able to afford) 34 362 1 Missing value Please specify:/Documentation related issues (not having smart card) Please specify:/Documentation related issues (not having smart card) Please specify:/Documentation related issues (not having smart card) Please specify:/Documentation related issues (not having smart card) Please specify:/Documentation related issues (not having smart card) 34 362 1 Missing value Please specify:/Availability Please specify:/Availability Please specify:/Availability Please specify:/Availability Please specify:/Availability 34 362 1 Missing value Please specify:/Other Please specify:/Other Please specify:/Other Please specify:/Other Please specify:/Other 34 362 Missing value How many liters did you fill for the fuel heater during the winter season? How many liters did you fill for the fuel heater during the winter season? How many liters did you fill for the fuel heater during the winter season? How many liters did you fill for the fuel heater during the winter season? How many liters did you fill for the fuel heater during the winter season? 244 152 Did you face difficulties/challenges purchasing/accessibility to fuel? Did you face difficulties/challenges purchasing/accessibility to fuel? Did you face difficulties/challenges purchasing/accessibility to fuel? Did you face difficulties/challenges purchasing/accessibility to fuel? Did you face difficulties/challenges purchasing/accessibility to fuel? 247 149 1 No 2 Yes Missing value Please specify:/Crowding Please specify:/Crowding Please specify:/Crowding Please specify:/Crowding Please specify:/Crowding 176 220 1 Missing value Please specify:/High cost (not able to afford) Please specify:/High cost (not able to afford) Please specify:/High cost (not able to afford) Please specify:/High cost (not able to afford) Please specify:/High cost (not able to afford) 176 220 1 Missing value Please specify:/Documentation related issues (not having smart card) Please specify:/Documentation related issues (not having smart card) Please specify:/Documentation related issues (not having smart card) Please specify:/Documentation related issues (not having smart card) Please specify:/Documentation related issues (not having smart card) 176 220 1 Missing value Please specify:/Availability Please specify:/Availability Please specify:/Availability Please specify:/Availability Please specify:/Availability 176 220 1 Missing value Please specify:/Other Please specify:/Other Please specify:/Other Please specify:/Other Please specify:/Other 176 220 Missing value Did the person registered to receive the cash need help to withdraw it? Did the person registered to receive the cash need help to withdraw it? Did the person registered to receive the cash need help to withdraw it? Did the person registered to receive the cash need help to withdraw it? Did the person registered to receive the cash need help to withdraw it? 391 5 1 Don't know 2 No 3 Yes Missing value Why did they need help? Why did they need help? Why did they need help? Why did they need help? Why did they need help? 64 332 1 Bank too far 2 can't_read_instructions_to_withdraw_money 3 Did not know how to use the card 4 Limited mobility (vulnerability) 5 No money to pay transport to withdraw/spend the cash 6 Other Missing value Who gave help? Who gave help? Who gave help? Who gave help? Who gave help? 63 333 1 A household member 2 A relative living outside the household 3 Acquaintance (friend, neighbour etc.) 4 An intermediary 5 Bank agent / trader 6 Member of agency staff 7 Other Missing value Did they need to pay any money for this help? Did they need to pay any money for this help? Did they need to pay any money for this help? Did they need to pay any money for this help? Did they need to pay any money for this help? 61 335 1 No Missing value Where did you go to spend the cash? Where did you go to spend the cash? Where did you go to spend the cash? Where did you go to spend the cash? Where did you go to spend the cash? 319 77 1 Don't know 2 Local market 3 Local shop 4 Supermarket 5 Wholesalers Missing value How long did it take you to reach the where place you spent the cash? How long did it take you to reach the where place you spent the cash? How long did it take you to reach the where place you spent the cash? How long did it take you to reach the where place you spent the cash? How long did it take you to reach the where place you spent the cash? 389 7 1 15-30 minutes 2 31-45 minutes 3 46-60 minutes 4 Don't know 5 Less than 15 minutes 6 More than one hour Missing value How much did it cost you to go and come back to where you spent the cash? How much did it cost you to go and come back to where you spent the cash? How much did it cost you to go and come back to where you spent the cash? How much did it cost you to go and come back to where you spent the cash? How much did it cost you to go and come back to where you spent the cash? 389 7 1 0 - 200 SYP 2 1.000 - 2.000 SYP 3 2.001 - 3.000 SYP 4 201-500 SYP 5 3.001 - 5.000 SYP 6 5.001 SYP or more 7 501 - 1.000 SYP 8 Don't know Missing value Is public transport available to reach the place where you spent the cash? Is public transport available to reach the place where you spent the cash? Is public transport available to reach the place where you spent the cash? Is public transport available to reach the place where you spent the cash? Is public transport available to reach the place where you spent the cash? 379 17 1 No 2 Yes Missing value Who is in possession of your ATM card at present? Who is in possession of your ATM card at present? Who is in possession of your ATM card at present? Who is in possession of your ATM card at present? Who is in possession of your ATM card at present? 359 37 1 Another family member (outside the household) 2 Another household member 3 Named person (PA) 4 Other Missing value Who in your household decided how the cash assistance should be spent? Who in your household decided how the cash assistance should be spent? Who in your household decided how the cash assistance should be spent? Who in your household decided how the cash assistance should be spent? Who in your household decided how the cash assistance should be spent? 349 47 1 Both (husband and wife together) 2 Female head of household 3 Male head of household 4 Other 5 The whole household together 6 Your Mother or Mother-in-law Missing value Was there any disagreement on use of the cash assistance? Was there any disagreement on use of the cash assistance? Was there any disagreement on use of the cash assistance? Was there any disagreement on use of the cash assistance? Was there any disagreement on use of the cash assistance? 329 67 1 No - there was no disagreement 2 Some - we discussed but came to an agreement Missing value Other sources of income winter season/Income generating activities Other sources of income winter season/Income generating activities Other sources of income winter season/Income generating activities Other sources of income winter season/Income generating activities Other sources of income winter season/Income generating activities 137 259 1 Missing value Other sources of income winter season/Informal Income generating activities Other sources of income winter season/Informal Income generating activities Other sources of income winter season/Informal Income generating activities Other sources of income winter season/Informal Income generating activities Other sources of income winter season/Informal Income generating activities 137 259 1 Missing value Other sources of income winter season/Savings Other sources of income winter season/Savings Other sources of income winter season/Savings Other sources of income winter season/Savings Other sources of income winter season/Savings 137 259 1 Missing value Other sources of income winter season/Remittances Other sources of income winter season/Remittances Other sources of income winter season/Remittances Other sources of income winter season/Remittances Other sources of income winter season/Remittances 137 259 1 Missing value Other sources of income winter season/Support from friends-family locally Other sources of income winter season/Support from friends-family locally Other sources of income winter season/Support from friends-family locally Other sources of income winter season/Support from friends-family locally Other sources of income winter season/Support from friends-family locally 137 259 1 Missing value Other sources of income winter season/Loans (debt or credit) Other sources of income winter season/Loans (debt or credit) Other sources of income winter season/Loans (debt or credit) Other sources of income winter season/Loans (debt or credit) Other sources of income winter season/Loans (debt or credit) 137 259 1 Missing value Other sources of income winter season/NGOs-agencies giving cash support Other sources of income winter season/NGOs-agencies giving cash support Other sources of income winter season/NGOs-agencies giving cash support Other sources of income winter season/NGOs-agencies giving cash support Other sources of income winter season/NGOs-agencies giving cash support 137 259 1 Missing value Other sources of income winter season/NGOs-agencies material support Other sources of income winter season/NGOs-agencies material support Other sources of income winter season/NGOs-agencies material support Other sources of income winter season/NGOs-agencies material support Other sources of income winter season/NGOs-agencies material support 137 259 1 Missing value Other sources of income winter season/NGOs-agencies giving other support Other sources of income winter season/NGOs-agencies giving other support Other sources of income winter season/NGOs-agencies giving other support Other sources of income winter season/NGOs-agencies giving other support Other sources of income winter season/NGOs-agencies giving other support 137 259 1 Missing value Other sources of income winter season/Other Other sources of income winter season/Other Other sources of income winter season/Other Other sources of income winter season/Other Other sources of income winter season/Other 137 259 1 Missing value Did you receive an SMS informing you of day you will receive assistance? Did you receive an SMS informing you of day you will receive assistance? Did you receive an SMS informing you of day you will receive assistance? Did you receive an SMS informing you of day you will receive assistance? Did you receive an SMS informing you of day you will receive assistance? 387 9 1 No 2 Yes Missing value Was the message in a language you could understand? Was the message in a language you could understand? Was the message in a language you could understand? Was the message in a language you could understand? Was the message in a language you could understand? 333 63 1 No 2 Yes Missing value Was the content of the message clear? Was the content of the message clear? Was the content of the message clear? Was the content of the message clear? Was the content of the message clear? 335 61 1 No 2 Yes Missing value How long did it take you to access the ATM/bank? How long did it take you to access the ATM/bank? How long did it take you to access the ATM/bank? How long did it take you to access the ATM/bank? How long did it take you to access the ATM/bank? 386 10 1 15 - 30 min 2 31 - 45 min 3 46 - 60 min 4 Don't know 5 Less than 15 minutes 6 More than 1 hour Missing value How long did it take you to access the UNHCR office? How long did it take you to access the UNHCR office? How long did it take you to access the UNHCR office? How long did it take you to access the UNHCR office? How long did it take you to access the UNHCR office? 316 80 1 15 - 30 min 2 31 - 45 min 3 46 - 60 min 4 Don't know 5 Less than 15 minutes 6 More than 1 hour Missing value Is public transport available to reach the place where you accessed the cash? Is public transport available to reach the place where you accessed the cash? Is public transport available to reach the place where you accessed the cash? Is public transport available to reach the place where you accessed the cash? Is public transport available to reach the place where you accessed the cash? 375 21 1 No 2 Yes Missing value How much did it cost you to go and come back to where you got the cash? How much did it cost you to go and come back to where you got the cash? How much did it cost you to go and come back to where you got the cash? How much did it cost you to go and come back to where you got the cash? How much did it cost you to go and come back to where you got the cash? 389 7 1 0 - 200 SYP 2 1.001 - 2.000 SYP 3 2.001 - 3.000 SYP 4 201 - 500 SYP 5 3.001 - 4.000 SYP 6 4.001 - 5.000 SYP 7 501 - 1.000 SYP 8 don't_know 9 More than 5.000 SYP Missing value Felt unsafe: Going to withdraw the money? Felt unsafe: Going to withdraw the money? Felt unsafe: Going to withdraw the money? Felt unsafe: Going to withdraw the money? Felt unsafe: Going to withdraw the money? 389 7 1 Don't know 2 No 3 Yes Missing value Felt unsafe: Deciding how to spend the money? Felt unsafe: Deciding how to spend the money? Felt unsafe: Deciding how to spend the money? Felt unsafe: Deciding how to spend the money? Felt unsafe: Deciding how to spend the money? 387 9 1 Don't know 2 No Missing value Felt unsafe: Keeping the money at home? Felt unsafe: Keeping the money at home? Felt unsafe: Keeping the money at home? Felt unsafe: Keeping the money at home? Felt unsafe: Keeping the money at home? 390 6 1 Don't know 2 No Missing value Felt unsafe: Going to spend the money? Felt unsafe: Going to spend the money? Felt unsafe: Going to spend the money? Felt unsafe: Going to spend the money? Felt unsafe: Going to spend the money? 389 7 1 Don't know 2 No Missing value Felt unsafe: Going back home after having withdrawn the money? Felt unsafe: Going back home after having withdrawn the money? Felt unsafe: Going back home after having withdrawn the money? Felt unsafe: Going back home after having withdrawn the money? Felt unsafe: Going back home after having withdrawn the money? 390 6 1 Don't know 2 No 3 Yes Missing value Did anything else make you feel unsafe related to the cash assistance? Did anything else make you feel unsafe related to the cash assistance? Did anything else make you feel unsafe related to the cash assistance? Did anything else make you feel unsafe related to the cash assistance? Did anything else make you feel unsafe related to the cash assistance? 390 6 1 Don't know 2 No 3 Yes Missing value The registered person is not available to withdraw or access the money? The registered person is not available to withdraw or access the money? The registered person is not available to withdraw or access the money? The registered person is not available to withdraw or access the money? The registered person is not available to withdraw or access the money? 380 16 1 Don't know 2 No 3 Yes Missing value Wrong pin code or forgotten pin code or could not enter PIN code yourself? Wrong pin code or forgotten pin code or could not enter PIN code yourself? Wrong pin code or forgotten pin code or could not enter PIN code yourself? Wrong pin code or forgotten pin code or could not enter PIN code yourself? Wrong pin code or forgotten pin code or could not enter PIN code yourself? 386 10 1 Don't know 2 No 3 Yes Missing value Poor service at the bank when withdrawing the money? Poor service at the bank when withdrawing the money? Poor service at the bank when withdrawing the money? Poor service at the bank when withdrawing the money? Poor service at the bank when withdrawing the money? 388 8 1 Don't know 2 No 3 Yes Missing value Market/shop trader/wholesaler refused to serve you? Market/shop trader/wholesaler refused to serve you? Market/shop trader/wholesaler refused to serve you? Market/shop trader/wholesaler refused to serve you? Market/shop trader/wholesaler refused to serve you? 386 10 1 Don't know 2 No Missing value Pay money or do favor to withdraw? Pay money or do favor to withdraw? Pay money or do favor to withdraw? Pay money or do favor to withdraw? Pay money or do favor to withdraw? 385 11 1 Don't know 2 No 3 Yes Missing value Poor network of the bank caused postponement of the withdrawal? Poor network of the bank caused postponement of the withdrawal? Poor network of the bank caused postponement of the withdrawal? Poor network of the bank caused postponement of the withdrawal? Poor network of the bank caused postponement of the withdrawal? 382 14 1 Don't know 2 No 3 Yes Missing value Who did you need to give money or favours to?/Another household member Who did you need to give money or favours to?/Another household member Who did you need to give money or favours to?/Another household member Who did you need to give money or favours to?/Another household member Who did you need to give money or favours to?/Another household member 1 395 Missing value Who did you need to give money or favours to?/Another member (outside household) Who did you need to give money or favours to?/Another member (outside household) Who did you need to give money or favours to?/Another member (outside household) Who did you need to give money or favours to?/Another member (outside household) Who did you need to give money or favours to?/Another member (outside household) 1 395 Missing value Who did you need to give money or favours to?/Friend Who did you need to give money or favours to?/Friend Who did you need to give money or favours to?/Friend Who did you need to give money or favours to?/Friend Who did you need to give money or favours to?/Friend 1 395 Missing value Who did you need to give money or favours to?/Community leader Who did you need to give money or favours to?/Community leader Who did you need to give money or favours to?/Community leader Who did you need to give money or favours to?/Community leader Who did you need to give money or favours to?/Community leader 1 395 Missing value Who did you need to give money or favours to?/Stranger Who did you need to give money or favours to?/Stranger Who did you need to give money or favours to?/Stranger Who did you need to give money or favours to?/Stranger Who did you need to give money or favours to?/Stranger 1 395 Missing value Who did you need to give money or favours to?/Bank Who did you need to give money or favours to?/Bank Who did you need to give money or favours to?/Bank Who did you need to give money or favours to?/Bank Who did you need to give money or favours to?/Bank 1 395 1 Missing value Who did you need to give money or favours to?/Shopkeeper Who did you need to give money or favours to?/Shopkeeper Who did you need to give money or favours to?/Shopkeeper Who did you need to give money or favours to?/Shopkeeper Who did you need to give money or favours to?/Shopkeeper 1 395 Missing value Who did you need to give money or favours to?/Other Who did you need to give money or favours to?/Other Who did you need to give money or favours to?/Other Who did you need to give money or favours to?/Other Who did you need to give money or favours to?/Other 1 395 Missing value Did you experience any other problems withdrawing or spending the cash? Did you experience any other problems withdrawing or spending the cash? Did you experience any other problems withdrawing or spending the cash? Did you experience any other problems withdrawing or spending the cash? Did you experience any other problems withdrawing or spending the cash? 371 25 1 Don't know 2 No Missing value Were you able to find the items/services you needed in the market? Were you able to find the items/services you needed in the market? Were you able to find the items/services you needed in the market? Were you able to find the items/services you needed in the market? Were you able to find the items/services you needed in the market? 390 6 1 Don't know 2 Mostly 3 No 4 Yes Missing value Were you able to find the right quality of items/services in the market? Were you able to find the right quality of items/services in the market? Were you able to find the right quality of items/services in the market? Were you able to find the right quality of items/services in the market? Were you able to find the right quality of items/services in the market? 387 9 1 Don't know 2 Mostly 3 Yes Missing value Has there been any increase in price of items/services in the last 4 weeks? Has there been any increase in price of items/services in the last 4 weeks? Has there been any increase in price of items/services in the last 4 weeks? Has there been any increase in price of items/services in the last 4 weeks? Has there been any increase in price of items/services in the last 4 weeks? 388 8 1 Don't know 2 No 3 Yes Missing value Did you withdraw the whole amount received or did you save some money? Did you withdraw the whole amount received or did you save some money? Did you withdraw the whole amount received or did you save some money? Did you withdraw the whole amount received or did you save some money? Did you withdraw the whole amount received or did you save some money? 394 2 1 Don't know 2 No 3 Yes Missing value Has cash assistance: Improved your living conditions? Has cash assistance: Improved your living conditions? Has cash assistance: Improved your living conditions? Has cash assistance: Improved your living conditions? Has cash assistance: Improved your living conditions? 389 7 1 Moderately 2 Not at all 3 Significantly 4 Slightly Missing value Has cash assistance: Reduced the financial burden of your household? Has cash assistance: Reduced the financial burden of your household? Has cash assistance: Reduced the financial burden of your household? Has cash assistance: Reduced the financial burden of your household? Has cash assistance: Reduced the financial burden of your household? 388 8 1 Moderately 2 Not at all 3 Significantly 4 Slightly Missing value Has cash assistance: Reduced feelings of stress? Has cash assistance: Reduced feelings of stress? Has cash assistance: Reduced feelings of stress? Has cash assistance: Reduced feelings of stress? Has cash assistance: Reduced feelings of stress? 389 7 1 Moderately 2 Not at all 3 Significantly 4 Slightly Missing value To what extent are you currently able to meet the basic/most pressing needs? To what extent are you currently able to meet the basic/most pressing needs? To what extent are you currently able to meet the basic/most pressing needs? To what extent are you currently able to meet the basic/most pressing needs? To what extent are you currently able to meet the basic/most pressing needs? 389 7 1 All 2 don_t_know 3 Half 4 Less_than_half 5 More half (but not all) 6 not_at_all Missing value Most pressing needs you cannot afford/Food Most pressing needs you cannot afford/Food Most pressing needs you cannot afford/Food Most pressing needs you cannot afford/Food Most pressing needs you cannot afford/Food 356 40 1 Missing value Most pressing needs you cannot afford/Water Most pressing needs you cannot afford/Water Most pressing needs you cannot afford/Water Most pressing needs you cannot afford/Water Most pressing needs you cannot afford/Water 356 40 1 Missing value Most pressing needs you cannot afford/Hygiene items Most pressing needs you cannot afford/Hygiene items Most pressing needs you cannot afford/Hygiene items Most pressing needs you cannot afford/Hygiene items Most pressing needs you cannot afford/Hygiene items 356 40 1 Missing value Most pressing needs you cannot afford/Health costs (including medicines) Most pressing needs you cannot afford/Health costs (including medicines) Most pressing needs you cannot afford/Health costs (including medicines) Most pressing needs you cannot afford/Health costs (including medicines) Most pressing needs you cannot afford/Health costs (including medicines) 356 40 1 Missing value Most pressing needs you cannot afford/Rent Most pressing needs you cannot afford/Rent Most pressing needs you cannot afford/Rent Most pressing needs you cannot afford/Rent Most pressing needs you cannot afford/Rent 356 40 1 Missing value Most pressing needs you cannot afford/Shelter repair Most pressing needs you cannot afford/Shelter repair Most pressing needs you cannot afford/Shelter repair Most pressing needs you cannot afford/Shelter repair Most pressing needs you cannot afford/Shelter repair 356 40 1 Missing value Most pressing needs you cannot afford/Household items Most pressing needs you cannot afford/Household items Most pressing needs you cannot afford/Household items Most pressing needs you cannot afford/Household items Most pressing needs you cannot afford/Household items 356 40 1 Missing value Most pressing needs you cannot afford/Firewood/Fuel for cooking or heating Most pressing needs you cannot afford/Firewood/Fuel for cooking or heating Most pressing needs you cannot afford/Firewood/Fuel for cooking or heating Most pressing needs you cannot afford/Firewood/Fuel for cooking or heating Most pressing needs you cannot afford/Firewood/Fuel for cooking or heating 356 40 1 Missing value Most pressing needs you cannot afford/Clothes / shoes Most pressing needs you cannot afford/Clothes / shoes Most pressing needs you cannot afford/Clothes / shoes Most pressing needs you cannot afford/Clothes / shoes Most pressing needs you cannot afford/Clothes / shoes 356 40 1 Missing value Most pressing needs you cannot afford/Utilities and bills Most pressing needs you cannot afford/Utilities and bills Most pressing needs you cannot afford/Utilities and bills Most pressing needs you cannot afford/Utilities and bills Most pressing needs you cannot afford/Utilities and bills 356 40 1 Missing value Most pressing needs you cannot afford/Assets for a livelihood activity Most pressing needs you cannot afford/Assets for a livelihood activity Most pressing needs you cannot afford/Assets for a livelihood activity Most pressing needs you cannot afford/Assets for a livelihood activity Most pressing needs you cannot afford/Assets for a livelihood activity 356 40 1 Missing value Most pressing needs you cannot afford/Education Most pressing needs you cannot afford/Education Most pressing needs you cannot afford/Education Most pressing needs you cannot afford/Education Most pressing needs you cannot afford/Education 356 40 1 Missing value Most pressing needs you cannot afford/Communication (phone, internet) Most pressing needs you cannot afford/Communication (phone, internet) Most pressing needs you cannot afford/Communication (phone, internet) Most pressing needs you cannot afford/Communication (phone, internet) Most pressing needs you cannot afford/Communication (phone, internet) 356 40 1 Missing value Most pressing needs you cannot afford/Entertainment Most pressing needs you cannot afford/Entertainment Most pressing needs you cannot afford/Entertainment Most pressing needs you cannot afford/Entertainment Most pressing needs you cannot afford/Entertainment 356 40 1 Missing value Most pressing needs you cannot afford/Transport Most pressing needs you cannot afford/Transport Most pressing needs you cannot afford/Transport Most pressing needs you cannot afford/Transport Most pressing needs you cannot afford/Transport 356 40 1 Missing value Most pressing needs you cannot afford/Debt repayment Most pressing needs you cannot afford/Debt repayment Most pressing needs you cannot afford/Debt repayment Most pressing needs you cannot afford/Debt repayment Most pressing needs you cannot afford/Debt repayment 356 40 1 Missing value Most pressing needs you cannot afford/Gave to other family members-friends Most pressing needs you cannot afford/Gave to other family members-friends Most pressing needs you cannot afford/Gave to other family members-friends Most pressing needs you cannot afford/Gave to other family members-friends Most pressing needs you cannot afford/Gave to other family members-friends 356 40 Missing value Most pressing needs you cannot afford/Olegal assistance Most pressing needs you cannot afford/Olegal assistance Most pressing needs you cannot afford/Olegal assistance Most pressing needs you cannot afford/Olegal assistance Most pressing needs you cannot afford/Olegal assistance 356 40 1 Missing value Most pressing needs you cannot afford/Saved some money Most pressing needs you cannot afford/Saved some money Most pressing needs you cannot afford/Saved some money Most pressing needs you cannot afford/Saved some money Most pressing needs you cannot afford/Saved some money 356 40 1 Missing value Most pressing needs you cannot afford/Other Most pressing needs you cannot afford/Other Most pressing needs you cannot afford/Other Most pressing needs you cannot afford/Other Most pressing needs you cannot afford/Other 356 40 1 Missing value In past 4 weeks had to: Stop a child from attending school? In past 4 weeks had to: Stop a child from attending school? In past 4 weeks had to: Stop a child from attending school? In past 4 weeks had to: Stop a child from attending school? In past 4 weeks had to: Stop a child from attending school? 367 29 1 No 2 Yes Missing value In past 4 weeks had to: Sell livelihood assets to buy food or basic goods? In past 4 weeks had to: Sell livelihood assets to buy food or basic goods? In past 4 weeks had to: Sell livelihood assets to buy food or basic goods? In past 4 weeks had to: Sell livelihood assets to buy food or basic goods? In past 4 weeks had to: Sell livelihood assets to buy food or basic goods? 377 19 1 No 2 Yes Missing value In past 4 weeks had to: Beg? In past 4 weeks had to: Beg? In past 4 weeks had to: Beg? In past 4 weeks had to: Beg? In past 4 weeks had to: Beg? 382 14 1 No 2 Yes Missing value In past 4 weeks had to: Move into lower quality accommodation? In past 4 weeks had to: Move into lower quality accommodation? In past 4 weeks had to: Move into lower quality accommodation? In past 4 weeks had to: Move into lower quality accommodation? In past 4 weeks had to: Move into lower quality accommodation? 375 21 1 No 2 Yes Missing value In past 4 weeks had to: Send household members under the age of 16 to work? In past 4 weeks had to: Send household members under the age of 16 to work? In past 4 weeks had to: Send household members under the age of 16 to work? In past 4 weeks had to: Send household members under the age of 16 to work? In past 4 weeks had to: Send household members under the age of 16 to work? 367 29 1 No 2 Yes Missing value In past 4 weeks had to: Send a member of the household to work far away? In past 4 weeks had to: Send a member of the household to work far away? In past 4 weeks had to: Send a member of the household to work far away? In past 4 weeks had to: Send a member of the household to work far away? In past 4 weeks had to: Send a member of the household to work far away? 369 27 1 No 2 Yes Missing value In past 4 weeks had to: Engage in activities at risk of harm? In past 4 weeks had to: Engage in activities at risk of harm? In past 4 weeks had to: Engage in activities at risk of harm? In past 4 weeks had to: Engage in activities at risk of harm? In past 4 weeks had to: Engage in activities at risk of harm? 382 14 1 No 2 Yes Missing value In past 4 weeks had to: Skip paying rent or debt repayments? In past 4 weeks had to: Skip paying rent or debt repayments? In past 4 weeks had to: Skip paying rent or debt repayments? In past 4 weeks had to: Skip paying rent or debt repayments? In past 4 weeks had to: Skip paying rent or debt repayments? 380 16 1 No 2 Yes Missing value In past 4 weeks had to: Take out new loans or borrowed money? In past 4 weeks had to: Take out new loans or borrowed money? In past 4 weeks had to: Take out new loans or borrowed money? In past 4 weeks had to: Take out new loans or borrowed money? In past 4 weeks had to: Take out new loans or borrowed money? 370 26 1 No 2 Yes Missing value In past 4 weeks had to: Reduce expenditure on hygiene, health or education? In past 4 weeks had to: Reduce expenditure on hygiene, health or education? In past 4 weeks had to: Reduce expenditure on hygiene, health or education? In past 4 weeks had to: Reduce expenditure on hygiene, health or education? In past 4 weeks had to: Reduce expenditure on hygiene, health or education? 373 23 1 No 2 Yes Missing value After cash assistance do you: Have a bank account or other official account After cash assistance do you: Have a bank account or other official account After cash assistance do you: Have a bank account or other official account After cash assistance do you: Have a bank account or other official account After cash assistance do you: Have a bank account or other official account 391 5 1 Don't know 2 No 3 Yes Missing value After cash assistance do you: Have productive/livelihood assets to earn a living After cash assistance do you: Have productive/livelihood assets to earn a living After cash assistance do you: Have productive/livelihood assets to earn a living After cash assistance do you: Have productive/livelihood assets to earn a living After cash assistance do you: Have productive/livelihood assets to earn a living 387 9 1 Don't know 2 No 3 Yes Missing value After cash assistance do you: Have access to loans, micro-credit After cash assistance do you: Have access to loans, micro-credit After cash assistance do you: Have access to loans, micro-credit After cash assistance do you: Have access to loans, micro-credit After cash assistance do you: Have access to loans, micro-credit 382 14 1 Don't know 2 No 3 Yes Missing value How did you hear about UNHCR cash assistance? How did you hear about UNHCR cash assistance? How did you hear about UNHCR cash assistance? How did you hear about UNHCR cash assistance? How did you hear about UNHCR cash assistance? 389 7 1 Leaflets or other written material 2 Other 3 Social media (Facebook, twitter, WhatsApp) 4 Text (SMS) message 5 UNHCR/NGOs staff 6 Via relatives, neighbors, friends 7 When visiting Help desk, reception Missing value Cash assistance info needed/Eligibility for cash assistance Cash assistance info needed/Eligibility for cash assistance Cash assistance info needed/Eligibility for cash assistance Cash assistance info needed/Eligibility for cash assistance Cash assistance info needed/Eligibility for cash assistance 373 23 1 Missing value Cash assistance info needed/Distribution date, time and location Cash assistance info needed/Distribution date, time and location Cash assistance info needed/Distribution date, time and location Cash assistance info needed/Distribution date, time and location Cash assistance info needed/Distribution date, time and location 373 23 1 Missing value Cash assistance info needed/How to spend the cash assistance Cash assistance info needed/How to spend the cash assistance Cash assistance info needed/How to spend the cash assistance Cash assistance info needed/How to spend the cash assistance Cash assistance info needed/How to spend the cash assistance 373 23 1 Missing value Cash assistance info needed/How to give complaints and feedback Cash assistance info needed/How to give complaints and feedback Cash assistance info needed/How to give complaints and feedback Cash assistance info needed/How to give complaints and feedback Cash assistance info needed/How to give complaints and feedback 373 23 1 Missing value Cash assistance info needed/What assistance is coming next Cash assistance info needed/What assistance is coming next Cash assistance info needed/What assistance is coming next Cash assistance info needed/What assistance is coming next Cash assistance info needed/What assistance is coming next 373 23 1 Missing value Cash assistance info needed/Other Cash assistance info needed/Other Cash assistance info needed/Other Cash assistance info needed/Other Cash assistance info needed/Other 373 23 1 Missing value Cash assistance info needed/None (Don’t want any additional information) Cash assistance info needed/None (Don’t want any additional information) Cash assistance info needed/None (Don’t want any additional information) Cash assistance info needed/None (Don’t want any additional information) Cash assistance info needed/None (Don’t want any additional information) 373 23 1 Missing value Do you know how report complaints and give feedback on cash assistance? Do you know how report complaints and give feedback on cash assistance? Do you know how report complaints and give feedback on cash assistance? Do you know how report complaints and give feedback on cash assistance? Do you know how report complaints and give feedback on cash assistance? 388 8 1 No 2 Yes Missing value How could you report complaints and give feedback?/Via ORV How could you report complaints and give feedback?/Via ORV How could you report complaints and give feedback?/Via ORV How could you report complaints and give feedback?/Via ORV How could you report complaints and give feedback?/Via ORV 117 279 Missing value How could you report complaints and give feedback?/Hotline How could you report complaints and give feedback?/Hotline How could you report complaints and give feedback?/Hotline How could you report complaints and give feedback?/Hotline How could you report complaints and give feedback?/Hotline 117 279 1 Missing value How could you report complaints and give feedback?/Complaints / reception desk How could you report complaints and give feedback?/Complaints / reception desk How could you report complaints and give feedback?/Complaints / reception desk How could you report complaints and give feedback?/Complaints / reception desk How could you report complaints and give feedback?/Complaints / reception desk 117 279 1 Missing value How could you report complaints and give feedback?/Complaints and suggestion box How could you report complaints and give feedback?/Complaints and suggestion box How could you report complaints and give feedback?/Complaints and suggestion box How could you report complaints and give feedback?/Complaints and suggestion box How could you report complaints and give feedback?/Complaints and suggestion box 117 279 1 Missing value How could you report complaints and give feedback?/Via local leaders How could you report complaints and give feedback?/Via local leaders How could you report complaints and give feedback?/Via local leaders How could you report complaints and give feedback?/Via local leaders How could you report complaints and give feedback?/Via local leaders 117 279 Missing value How could you report complaints and give feedback?/Via community mobilisers How could you report complaints and give feedback?/Via community mobilisers How could you report complaints and give feedback?/Via community mobilisers How could you report complaints and give feedback?/Via community mobilisers How could you report complaints and give feedback?/Via community mobilisers 117 279 1 Missing value How could you report complaints and give feedback?/Other How could you report complaints and give feedback?/Other How could you report complaints and give feedback?/Other How could you report complaints and give feedback?/Other How could you report complaints and give feedback?/Other 117 279 1 Missing value If the assistance could be changed would you prefer: If the assistance could be changed would you prefer: If the assistance could be changed would you prefer: If the assistance could be changed would you prefer: If the assistance could be changed would you prefer: 390 6 1 Cash 2 Combination of cash and items 3 Items/in-kind (food or non-food items) Missing value Have you ever submitted a complaint to UNHCR? Have you ever submitted a complaint to UNHCR? Have you ever submitted a complaint to UNHCR? Have you ever submitted a complaint to UNHCR? Have you ever submitted a complaint to UNHCR? 387 9 1 No 2 Yes Missing value How satisfied are you with the way UNHCR responded to your complaint? How satisfied are you with the way UNHCR responded to your complaint? How satisfied are you with the way UNHCR responded to your complaint? How satisfied are you with the way UNHCR responded to your complaint? How satisfied are you with the way UNHCR responded to your complaint? 10 386 1 Not at all 2 Partially 3 Very Missing value Have you ever submitted a complaint to the bank? Have you ever submitted a complaint to the bank? Have you ever submitted a complaint to the bank? Have you ever submitted a complaint to the bank? Have you ever submitted a complaint to the bank? 388 8 1 No 2 Yes Missing value How satisfied are you with the way bank staff responded to your complaint? How satisfied are you with the way bank staff responded to your complaint? How satisfied are you with the way bank staff responded to your complaint? How satisfied are you with the way bank staff responded to your complaint? How satisfied are you with the way bank staff responded to your complaint? 10 386 1 Mostly 2 Not at all 3 Partially 4 Very Missing value id id id id id 396