UNHCR_JOR_2021_PDM_WINTER_v2.1
UNHCR
2023-03-13
NADA
Post Distribution Monitoring: Winter Cash Support, 2020–2021
UNHCR_JOR_2021_PDM_WINTER_v2.1
UNHCR
NADA
Curation team
v2.1: Edited, cleaned and anonymised data.
PDM
CBI
Cash Assistance
Basic Needs
Jordan
Sample survey data [ssd]
UNHCR
Mindset
Computer Assisted Telephone Interview [cati]
Household
This file contains the household data collected during the survey.
609
198
Household ID
609
A1. Date
609
1
2021-02-01
2
2021-02-02
3
2021-02-03
4
2021-02-04
5
2021-02-08
6
2021-02-09
7
2021-02-10
8
2021-02-11
9
2021-02-14
A4. Governorate::
594
15
1
Central
2
North
3
South
Missing value
A5. Nationality:
580
29
1
Iraqi
2
Other
3
Somali
4
Sudanese
5
Syrian
6
Yemeni
Missing value
A7. Is the person registered to receive the cash from UNHCR, or another member of their household over the age of 18, available for this survey?
609
1
Yes
Thank you for your time. We need to speak to the person registered to receive the cash from UNHCR or another member of their household.
609
FALSE
1
TRUE
Missing value
Hello, I am working for UNHCR. We would like to ask you a few questions about the work of UNHCR. The answers to these questions will help to understand if there is anything UNHCR can do to improve how we work and what we do.
609
FALSE
1
TRUE
Missing value
Your participation is voluntary and you can choose not to answer any or of the questions.
609
FALSE
1
TRUE
Missing value
The survey will take about 30 minutes, and I will be recording your responses using this tablet.
609
FALSE
1
TRUE
Missing value
B1. Do you agree to continue with this survey?
609
1
Yes
Thank you for your time.
609
FALSE
1
TRUE
Missing value
B4. What is your sex?
512
97
1
Female
2
Male
Missing value
B5. What is your age?
551
58
1
18-35 yrs
2
36-59yrs
3
60 yrs +
Missing value
B6. Are you the person registered to receive the cash assistance from UNHCR?
609
1
No
2
Yes
B6a. What is the sex of the person registered to receive the cash assistance from UNHCR?
59
550
1
Female
2
Male
Missing value
B6b. What is your relation to the person registered to receive the cash assistance from UNHCR?
59
550
1
Daughter/Son
2
Mother/Father
3
Not related
4
Other family relation
5
Spouse
Missing value
cal_Total
606
3
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9+
Missing value
B8. How many girls and women between 15-45 years old live in your household at present?
609
1
2
3
4
5
6
8
C1. Method of delivery (Type of assistance Cash)
609
1
ATM card
2
IRIS scan
3
Mobile wallet
C2. How much cash did your household receive from UNHCR, at the last distribution?
609
1
JOD 152
2
JOD 190
3
JOD 195
4
JOD 201
5
JOD 233
6
JOD 239
7
JOD 244
8
JOD 278
9
JOD 282
10
JOD 321
11
Other
C2.a Do you know the assistance type you received?
609
1
I don’t Know
2
Winter and basic needs
3
Winter and covid-19 emergency assistance
4
Winter assistance
C3. Was this the amount you were expecting to receive?
609
1
Don't know
2
No
3
Yes
C4. Did you receive the cash from UNHCR on the day you were expecting it?
609
1
Don't know
2
No
3
Yes
C5. Did the person registered to receive the cash need help to withdraw or spend the cash assistance?
609
1
No
2
Yes
C5a. Why did they need help?
120
489
1
can't_read_instructions_to_withdraw_money
2
Did not know how to use the card
3
Limited mobility
4
No time
5
Other
6
Place of withdrawal of cash not accessible
Missing value
C5b. Who gave help?
120
489
1
Acquaintance (friend, neighbour etc.)
2
Bank agent / trader
3
Distant relative
4
Family Member
5
Member of agency staff
6
Other
7
Stranger (e.g. person passing by on the street)
Missing value
C5c. Did they need to pay any money for this help?
120
489
1
No
2
Yes
Missing value
C6. How did you reach the ATM?
609
1
Bus
2
By foot
3
Other, specify
4
Private car
5
Taxi
C7. How long did it take you to reach ATM/mobile money agent to withdrw the assistance?
609
1
15-30 minutes
2
30-45 minutes
3
45-60 minutes
4
Don't know
5
Less than 15 minutes
6
more than one hour.
C8. How much did it cost you to go and come back to the ATM/mobile money agent?
609
1
Don't know
2
JD 0 - 0.99
3
JD 1 - 1.99
4
JD 2 - 4.99
5
JD 5 +
C9. How long did you wait at the ATM//mobile money agent before receiving your assistance?
609
1
< 30 minutes
2
1-2 hours
3
2-3 hours
4
3+
5
30 minutes – 1 hour
6
I don’t Know
C10. Who in your household decided how the cash assistance should be spent?
609
1
Both (husband and wife together)
2
Female head of household
3
Male head of household
4
Other
5
The whole household together
6
Your Father or Father-in-law
7
Your Mother or Mother-in-law
C11. Was there any disagreement on use of the cash assistance?
609
1
No - there was no disagreement
2
Some - we discussed but came to an agreement
C12. Did the assistance you received impact your relationship with other community members?
609
1
No, no change
2
Yes, decreased tension
3
Yes, increased tension
C13. What other sources of income or support has your household received or used in the last 4 weeks?/Formal income generating activities e.g. any business or activities generating money, or salary
609
1
C13. What other sources of income or support has your household received or used in the last 4 weeks?/Informal income generating activities e.g. casual /seasonal labour
609
1
C13. What other sources of income or support has your household received or used in the last 4 weeks?/Savings
609
1
C13. What other sources of income or support has your household received or used in the last 4 weeks?/Remittances
609
1
C13. What other sources of income or support has your household received or used in the last 4 weeks?/Support from friends / family (locally)
609
1
C13. What other sources of income or support has your household received or used in the last 4 weeks?/Loans (debt or credit)
609
1
C13. What other sources of income or support has your household received or used in the last 4 weeks?/NGOs/agencies – giving cash support
609
1
C13. What other sources of income or support has your household received or used in the last 4 weeks?/NGOs/agencies – giving material support
609
1
C13. What other sources of income or support has your household received or used in the last 4 weeks?/NGOs/agencies – giving other support
609
1
C13. What other sources of income or support has your household received or used in the last 4 weeks?/No income
609
1
C13. What other sources of income or support has your household received or used in the last 4 weeks?/Other
609
1
D1. Did you feel phisically unsafe or at risk of harm during the last distribution :
609
FALSE
1
TRUE
Missing value
D1a. Going to withdraw or get the money?
609
1
Don't know
2
No
3
Yes
D1b. Keeping the money at home?
609
1
Don't know
2
No
3
Yes
D1c. Going to spend the money?
609
1
Don't know
2
No
3
Yes
D1d. Did anything else make you feel physically unsafe or at risk of harm related to the cash assistance?
609
1
Don't know
2
No
3
Yes
D2. Did you experience any of these problems receiving/withdrawing or spending the cash from UNHCR?
609
FALSE
1
TRUE
Missing value
D2a. The registered person is not available to withdraw or access the money?
609
1
No
2
Yes
D2b. Wrong pin code or forgotten pin code or could not enter PIN code yourself?
79
530
1
Don't know
2
No
3
Yes
Missing value
D2c. Poor service at the bank / post-office / etc when withdrawing the money?
609
1
Don't know
2
No
3
Yes
D2ca1. What type of poor service did you experience/ Iris?/Many attempts to scan the eye
160
449
1
Missing value
D2ca1. What type of poor service did you experience/ Iris?/Couldn’t scan the eye at all
160
449
1
Missing value
D2ca1. What type of poor service did you experience/ Iris?/Didn’t know how to use the iris camera
160
449
1
Missing value
D2ca1. What type of poor service did you experience/ Iris?/Have to go the bank more than once to withdraw the money because of the crowds
160
449
1
Missing value
D2ca1. What type of poor service did you experience/ Iris?/Didn’t feel safe scanning my eyes
160
449
1
Missing value
D2ca1. What type of poor service did you experience/ Iris?/The machine is out of service
160
449
1
Missing value
D2ca1. What type of poor service did you experience/ Iris?/Cash machine said not authorised
160
449
1
Missing value
D2ca1. What type of poor service did you experience/ Iris?/Wrong balance (zero or less balance)
160
449
1
Missing value
D2ca1. What type of poor service did you experience/ Iris?/Other
160
449
1
Missing value
please specify number of attempts to scan your eyes before successfully withdrawing assistance?
60
549
1
1-3 times
2
4-7 times
3
8 & above
Missing value
D2ca2. What type of poor service did you experience/ ATM card?/Had to go the bank more than once to withdraw the money because of the crowds
7
602
1
Missing value
D2ca2. What type of poor service did you experience/ ATM card?/Didn’t feel safe using the ATM card
7
602
Missing value
D2ca2. What type of poor service did you experience/ ATM card?/Don’t know how to use the ATM
7
602
Missing value
D2ca2. What type of poor service did you experience/ ATM card?/The machine is out of service
7
602
1
Missing value
D2ca2. What type of poor service did you experience/ ATM card?/Wrong pin code
7
602
Missing value
D2ca2. What type of poor service did you experience/ ATM card?/Wrong balance (zero or less balance)
7
602
1
Missing value
D2ca2. What type of poor service did you experience/ ATM card?/Lost My Atm card
7
602
Missing value
D2ca2. What type of poor service did you experience/ ATM card?/Other
7
602
Missing value
D2ca3. What type of poor service did you experience/ mobile wallet?/Could not use the mobile application
1
608
Missing value
D2ca3. What type of poor service did you experience/ mobile wallet?/Not enough cash at agent
1
608
1
Missing value
D2ca3. What type of poor service did you experience/ mobile wallet?/Paying fees for the cash out
1
608
Missing value
D2ca3. What type of poor service did you experience/ mobile wallet?/ATM technical error during cash out
1
608
1
Missing value
D2ca3. What type of poor service did you experience/ mobile wallet?/My SIM was disconnected, and wallet was inactive
1
608
Missing value
D2ca3. What type of poor service did you experience/ mobile wallet?/I lost my phone/SIM
1
608
Missing value
D2ca3. What type of poor service did you experience/ mobile wallet?/I could not reach the provider’s call centre
1
608
Missing value
D2ca3. What type of poor service did you experience/ mobile wallet?/I forgot password/PIN
1
608
Missing value
D2ca3. What type of poor service did you experience/ mobile wallet?/Timeline of assistance delivery
1
608
Missing value
D2ca3. What type of poor service did you experience/ mobile wallet?/Other
1
608
Missing value
D2d. How often did you travel to the ATM until you were able to withdraw the money in the same day?
609
1
2-3 times
2
4+ times
3
One time only
D2e. How often did you travel to the ATM until you were able to withdraw the money in different days?
609
1
2-3 times
2
4+ times
3
One time only
D2f. Market/shop trader/wholesaler refused to serve you?
609
1
No
2
Yes
D2g. Needed to pay additional money or do favours in order to withdraw or spend cash?
609
1
Don't know
2
No
3
Yes
D2ga. Who did you need to give money or favours to?/Another household member
1
608
1
Missing value
D2ga. Who did you need to give money or favours to?/Another family member (outside the household)
1
608
Missing value
D2ga. Who did you need to give money or favours to?/Friend
1
608
Missing value
D2ga. Who did you need to give money or favours to?/Community leader
1
608
Missing value
D2ga. Who did you need to give money or favours to?/Stranger
1
608
Missing value
D2ga. Who did you need to give money or favours to?/Bank/mobile money/FSP agent
1
608
Missing value
D2ga. Who did you need to give money or favours to?/Shopkeeper
1
608
Missing value
D2ga. Who did you need to give money or favours to?/Other
1
608
Missing value
D2i. Did you experience any other problems withdrawing or spending the cash from UNHCR?
609
1
No
2
Yes
D2j. Did you overcome the problems you faced?
190
419
1
No
2
Yes
Missing value
E1. Were you able to find the items/services you needed in the markets/shops?
609
1
Don't know
2
Mostly
3
No
4
Yes
E2. Were you able to find the right quality of items/services in the market?
609
1
Don't know
2
Yes
E3. Has there been any increase in the price of any items/services in the last 4 weeks?
609
1
Don't know
2
No
3
Yes
F1. Of the cash you have received from UNHCR, how much have you spent already?
609
1
All
2
Don't know
3
Half
4
Less than half
5
More than half
F2. What did you spend the UNHCR cash on?/Food
609
1
F2. What did you spend the UNHCR cash on?/Water
609
1
F2. What did you spend the UNHCR cash on?/Hygiene items
609
1
F2. What did you spend the UNHCR cash on?/Health costs (including medicines)
609
1
F2. What did you spend the UNHCR cash on?/Rent
609
1
F2. What did you spend the UNHCR cash on?/Shelter repair (e.g. rehabilitation, materials)
609
1
F2. What did you spend the UNHCR cash on?/Household items (e.g. mattress, blankets, jerry can)
609
1
F2. What did you spend the UNHCR cash on?/Firewood / Fuel for cooking or heating
609
1
F2. What did you spend the UNHCR cash on?/Clothes / shoes
609
1
F2. What did you spend the UNHCR cash on?/Utilities and bills (e.g. electricity, water bills, phone calling credit)
609
1
F2. What did you spend the UNHCR cash on?/Assets for a livelihood activity (e.g seeds, tools, farming, fishing, petty trade etc)
609
F2. What did you spend the UNHCR cash on?/Education (e.g. school fees, uniform, books)
609
1
F2. What did you spend the UNHCR cash on?/Entertainment (including alcohol, cigarettes)
609
1
F2. What did you spend the UNHCR cash on?/Transport
609
1
F2. What did you spend the UNHCR cash on?/Debt repayment
609
1
F2. What did you spend the UNHCR cash on?/Gave some to other family members / relatives / friends
609
1
F2. What did you spend the UNHCR cash on?/Legal assistance / documents
609
F2. What did you spend the UNHCR cash on?/Other (please specify)
609
1
Please rank in order of importance
609
FALSE
1
TRUE
Missing value
1st choice
609
1
Clothes / shoes
2
Debt repayment
3
Education (e.g. school fees, uniform, books)
4
Entertainment (including alcohol, cigarettes)
5
Firewood / Fuel for cooking or heating
6
Food
7
Gave some to other family members / relatives / friends
8
Health costs (including medicines)
9
Household items (e.g. mattress, blankets, jerry can)
10
Other (please specify)
11
Rent
12
Utilities and bills (e.g. electricity, water bills, phone calling credit)
2nd choice
513
96
1
Clothes / shoes
2
Debt repayment
3
Education (e.g. school fees, uniform, books)
4
Firewood / Fuel for cooking or heating
5
Food
6
Gave some to other family members / relatives / friends
7
Health costs (including medicines)
8
Household items (e.g. mattress, blankets, jerry can)
9
Hygiene items
10
Other (please specify)
11
Rent
12
Shelter repair (e.g. rehabilitation, materials)
13
Transport
14
Utilities and bills (e.g. electricity, water bills, phone calling credit)
15
Water
Missing value
3rd choice
342
267
1
Clothes / shoes
2
Debt repayment
3
Education (e.g. school fees, uniform, books)
4
Entertainment (including alcohol, cigarettes)
5
Firewood / Fuel for cooking or heating
6
Food
7
Gave some to other family members / relatives / friends
8
Health costs (including medicines)
9
Household items (e.g. mattress, blankets, jerry can)
10
Hygiene items
11
Other (please specify)
12
Rent
13
Shelter repair (e.g. rehabilitation, materials)
14
Transport
15
Utilities and bills (e.g. electricity, water bills, phone calling credit)
16
Water
Missing value
4th choice
142
467
1
Clothes / shoes
2
Debt repayment
3
Education (e.g. school fees, uniform, books)
4
Firewood / Fuel for cooking or heating
5
Food
6
Health costs (including medicines)
7
Household items (e.g. mattress, blankets, jerry can)
8
Hygiene items
9
Rent
10
Utilities and bills (e.g. electricity, water bills, phone calling credit)
11
Water
Missing value
5th choice
53
556
1
Clothes / shoes
2
Debt repayment
3
Firewood / Fuel for cooking or heating
4
Food
5
Health costs (including medicines)
6
Hygiene items
7
Rent
8
Transport
9
Utilities and bills (e.g. electricity, water bills, phone calling credit)
10
Water
Missing value
Amount received (from UNHCR at the last distribution)
609
FALSE
1
TRUE
Missing value
Amount spent
609
FALSE
1
TRUE
Missing value
F4. Did you save any of the money?
609
1
No
2
Yes
F4a. Did you save any of the money on your account?
13
596
1
No
2
Yes
Missing value
F5. In the last six months did you spend money preparing for cold weather?
609
1
No
2
Yes
F5.a If yes: on what:/Blanket(s)
205
404
1
Missing value
F5.a If yes: on what:/Heater(s)
205
404
1
Missing value
F5.a If yes: on what:/Gas cylinder(s)
205
404
1
Missing value
F5.a If yes: on what:/Kerosene /Gas refills
205
404
1
Missing value
F5.a If yes: on what:/Winter clothes/shoes
205
404
1
Missing value
F5.a If yes: on what:/Housing repairs (plastic sheets, leaks repairs, fixing windows or doors)
205
404
1
Missing value
F5.a If yes: on what:/Other, specify
205
404
1
Missing value
G1. To what extent has the cash assistance from UNHCR:
609
FALSE
1
TRUE
Missing value
G1a. Improved your living conditions?
609
1
Moderately
2
Not at all
3
Significantly
4
Slightly
G1b. Reduced feelings of stress?
609
1
Moderately
2
Not at all
3
Significantly
4
Slightly
G1c. Reduced the financial burden of your household?
609
1
Moderately
2
Not at all
3
Significantly
4
Slightly
G2. Overall, to what extent are you currently able to meet the basic needs of your household?
609
1
All
2
Don't know
3
Half
4
Less than half
5
More half (but not all)
6
Not at all
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Blanket(s)
546
63
1
Missing value
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Heater(s)
546
63
1
Missing value
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Gas cylinder(s)
546
63
1
Missing value
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Kerosene /Gas refills
546
63
1
Missing value
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Winter clothes/shoes
546
63
1
Missing value
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Housing repairs (plastic sheets, leaks repairs, fixing windows or doors)
546
63
1
Missing value
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Other, specify
546
63
1
Missing value
G2b If more than half (but not all), half, a little or not at all, for how many months during winter?
546
63
1
2
3
Missing value
G3. In the past 4 weeks has your household needed to:
609
FALSE
1
TRUE
Missing value
a. Stop a child from attending school?
609
1
No
2
Yes
b. Sell livelihood/productive assets in order to buy food or basic goods?
609
1
No
2
Yes
c. Ask for money from strangers (begging)?
609
1
No
2
Yes
d. Move to a poorer quality shelter?
609
1
No
2
Yes
e. Send household members under the age of 16 to work?
609
1
No
2
Yes
f. Send a member of the household to work far away?
609
1
No
2
Yes
g. Engage in activities for money or items that you feel puts you or other members of your household at risk of harm?
609
1
No
2
Yes
h. Skip paying rent / debt repayments to meet other needs?
609
1
No
2
Yes
i. Take out new loans or borrowed money?
609
1
No
2
Yes
j. Reduce expenditure hygiene items, water, baby items, health, or education in order to meet household food needs?
609
1
No
2
Yes
H1. (as a result of the cash assistance), do you, or another member of your household:
609
FALSE
1
TRUE
Missing value
a. Have a bank account or mobile money account or other official account?
609
1
Don't know
2
No
3
Yes
b. Have the items (productive/livelihood assets) you need in order to earn a living?
609
1
Don't know
2
No
3
Yes
c. Have access to micro-credit?
609
1
Don't know
2
No
3
Yes
I1. Were you notified of the purpose of the cash assistance you received?
609
1
No
2
Yes
I2. How did you hear about UNHCR cash assistance?
609
1
Checked at the ATM
2
Social media (Facebook, twitter, WhatsApp)
3
Text (SMS) message
4
UNHCR/NGOs staff
5
Via local leaders
6
Via relatives, neighbors, friends
13. Was the information you received clear and sufficient?
609
1
No
2
Yes
I4. After receiving the SMS/info receiving the assistance, when did you go you collect the assistance?
609
1
2-7days of receiving the Info
2
After a week or more of receiving the information.
3
Same day
I5. Is there any other information you would like to know about the cash assistance?/Eligibility for cash assistance
609
1
I5. Is there any other information you would like to know about the cash assistance?/Distribution date, time and location
609
1
I5. Is there any other information you would like to know about the cash assistance?/How to spend the cash assistance
609
1
I5. Is there any other information you would like to know about the cash assistance?/How to give complaints and feedback to agencies
609
1
I5. Is there any other information you would like to know about the cash assistance?/What assistance is coming next
609
1
I5. Is there any other information you would like to know about the cash assistance?/Other (please specify)
609
1
I5. Is there any other information you would like to know about the cash assistance?/None (Don’t want any additional information)
609
1
I6. Do you know how you can report complaints and feedback on the cash assistance from UNHCR?
609
1
No
2
Yes
I6a. How could you report complaints and feedback?/Via local leaders
509
100
Missing value
I6a. How could you report complaints and feedback?/Via community mobilisers
509
100
1
Missing value
I6a. How could you report complaints and feedback?/Hotline
509
100
1
Missing value
I6a. How could you report complaints and feedback?/Complaints / reception desk
509
100
1
Missing value
I6a. How could you report complaints and feedback?/Complaints and suggestion box
509
100
1
Missing value
I6a. How could you report complaints and feedback?/Other (please specify)
509
100
1
Missing value
I7. Did you contact the UNHCR helpline
609
1
No
2
Yes
I7a. If yes why?/Check status
208
401
1
Missing value
I7a. If yes why?/Enquire amount
208
401
1
Missing value
I7a. If yes why?/Enquire delivery date
208
401
1
Missing value
I7a. If yes why?/Complain
208
401
1
Missing value
I7a. If yes why?/Appeal for assistance
208
401
1
Missing value
I7b. If I7 yes, how did you get the response you needed?
208
401
1
Automated answering service provided the required information
2
Spoke to call centre operator
Missing value
I7c. If I7 yes If you contacted the UNHCR helpline, was the messaging clear?
208
401
1
No
2
Yes
Missing value
I8. Do you feel that UNHCR staff treats you respectfully?
609
1
No
2
Yes
I9. Do you feel that CAB staff treats you respectfully?
65
544
1
Yes
Missing value
I10. Do you feel that Mobile agent staff treats you respectfully?
14
595
1
Yes
Missing value
I11. Do you feel that Mindset staff have treated you respectfully during the home visit assessment?
609
1
No
2
Yes
I12. If the assistance could be started again would you prefer:
609
1
Cash
2
Combination of cash and in-kind
3
Items/in-kind (food or non-food items)
4
Other (please specify)
I12a. If cash, how would you prefer to receive it?
527
82
1
ATM card
2
IRIS scan
3
Mobile wallet
4
No preference
5
Other, specify
Missing value
I13. Generally, how satisfied were you with the winter assistance you received?
609
1
Dissatisfied
2
Satisfied
3
Very dissatisfied
4
Very satisfied
Thank you for your time in answering these questions.
609
FALSE
1
TRUE
Missing value