Value | Category | Cases | |
---|---|---|---|
1 | complaint | 9 |
1.1%
|
2 | complaint email social_media | 1 |
0.1%
|
3 | complaint messaging_apps telephone_calls | 1 |
0.1%
|
4 | complaint online_form | 1 |
0.1%
|
5 | complaint telephone_calls | 1 |
0.1%
|
6 | do_not_know | 66 |
8.1%
|
7 | 36 |
4.4%
|
|
8 | email complaint | 1 |
0.1%
|
9 | email complaint online_form | 1 |
0.1%
|
10 | email face-to-face_interactions | 2 |
0.2%
|
11 | email online_form | 3 |
0.4%
|
12 | email online_form face-to-face_interactions | 1 |
0.1%
|
13 | email social_media | 1 |
0.1%
|
14 | email suggestion_box | 1 |
0.1%
|
15 | email telephone_calls | 3 |
0.4%
|
16 | face-to-face_interactions | 154 |
18.9%
|
17 | face-to-face_interactions complaint | 3 |
0.4%
|
18 | face-to-face_interactions complaint online_form | 1 |
0.1%
|
19 | face-to-face_interactions email | 4 |
0.5%
|
20 | face-to-face_interactions email social_media | 1 |
0.1%
|
21 | face-to-face_interactions messaging_apps | 1 |
0.1%
|
22 | face-to-face_interactions online_form | 7 |
0.9%
|
23 | face-to-face_interactions social_media | 1 |
0.1%
|
24 | face-to-face_interactions social_media email | 1 |
0.1%
|
25 | face-to-face_interactions social_media telephone_calls | 2 |
0.2%
|
26 | face-to-face_interactions suggestion_box messaging_apps | 1 |
0.1%
|
27 | face-to-face_interactions suggestion_box telephone_calls | 1 |
0.1%
|
28 | face-to-face_interactions telephone_calls | 20 |
2.5%
|
29 | face-to-face_interactions telephone_calls complaint | 1 |
0.1%
|
30 | face-to-face_interactions telephone_calls suggestion_box | 1 |
0.1%
|
31 | messaging_apps | 3 |
0.4%
|
32 | messaging_apps complaint | 1 |
0.1%
|
33 | messaging_apps face-to-face_interactions | 2 |
0.2%
|
34 | messaging_apps face-to-face_interactions online_form email complaint suggestion_box social_media | 1 |
0.1%
|
35 | messaging_apps online_form complaint | 1 |
0.1%
|
36 | messaging_apps online_form email | 1 |
0.1%
|
37 | messaging_apps online_form face-to-face_interactions | 1 |
0.1%
|
38 | messaging_apps telephone_calls | 2 |
0.2%
|
39 | online_form | 32 |
3.9%
|
40 | online_form complaint | 1 |
0.1%
|
41 | online_form email | 3 |
0.4%
|
42 | online_form email telephone_calls | 1 |
0.1%
|
43 | online_form face-to-face_interactions | 5 |
0.6%
|
44 | online_form social_media | 3 |
0.4%
|
45 | online_form social_media face-to-face_interactions | 1 |
0.1%
|
46 | online_form suggestion_box | 2 |
0.2%
|
47 | online_form telephone_calls | 2 |
0.2%
|
48 | other | 1 |
0.1%
|
49 | prefer_not_to_answer | 20 |
2.5%
|
50 | social_media | 71 |
8.7%
|
51 | social_media complaint | 1 |
0.1%
|
52 | social_media complaint telephone_calls | 1 |
0.1%
|
53 | social_media email | 7 |
0.9%
|
54 | social_media email complaint | 2 |
0.2%
|
55 | social_media email messaging_apps | 1 |
0.1%
|
56 | social_media email telephone_calls | 1 |
0.1%
|
57 | social_media face-to-face_interactions | 13 |
1.6%
|
58 | social_media face-to-face_interactions messaging_apps | 1 |
0.1%
|
59 | social_media face-to-face_interactions online_form | 1 |
0.1%
|
60 | social_media messaging_apps | 2 |
0.2%
|
61 | social_media messaging_apps face-to-face_interactions | 1 |
0.1%
|
62 | social_media messaging_apps suggestion_box | 1 |
0.1%
|
63 | social_media online_form | 1 |
0.1%
|
64 | social_media online_form complaint | 1 |
0.1%
|
65 | social_media online_form telephone_calls | 3 |
0.4%
|
66 | social_media suggestion_box | 1 |
0.1%
|
67 | social_media suggestion_box email | 1 |
0.1%
|
68 | social_media suggestion_box face-to-face_interactions | 1 |
0.1%
|
69 | social_media telephone_calls | 56 |
6.9%
|
70 | social_media telephone_calls complaint | 2 |
0.2%
|
71 | social_media telephone_calls email | 3 |
0.4%
|
72 | social_media telephone_calls face-to-face_interactions | 6 |
0.7%
|
73 | social_media telephone_calls face-to-face_interactions email complaint | 1 |
0.1%
|
74 | social_media telephone_calls face-to-face_interactions online_form | 1 |
0.1%
|
75 | social_media telephone_calls online_form | 2 |
0.2%
|
76 | social_media telephone_calls suggestion_box | 1 |
0.1%
|
77 | suggestion_box | 11 |
1.3%
|
78 | suggestion_box email | 1 |
0.1%
|
79 | suggestion_box email online_form | 1 |
0.1%
|
80 | suggestion_box face-to-face_interactions | 1 |
0.1%
|
81 | suggestion_box face-to-face_interactions telephone_calls | 2 |
0.2%
|
82 | suggestion_box online_form | 1 |
0.1%
|
83 | suggestion_box social_media | 1 |
0.1%
|
84 | telephone_calls | 141 |
17.3%
|
85 | telephone_calls complaint | 2 |
0.2%
|
86 | telephone_calls email | 3 |
0.4%
|
87 | telephone_calls email suggestion_box | 2 |
0.2%
|
88 | telephone_calls face-to-face_interactions | 28 |
3.4%
|
89 | telephone_calls face-to-face_interactions suggestion_box | 1 |
0.1%
|
90 | telephone_calls messaging_apps | 3 |
0.4%
|
91 | telephone_calls online_form | 7 |
0.9%
|
92 | telephone_calls online_form email | 2 |
0.2%
|
93 | telephone_calls online_form social_media | 1 |
0.1%
|
94 | telephone_calls social_media | 8 |
1%
|
95 | telephone_calls social_media complaint | 1 |
0.1%
|
96 | telephone_calls social_media email | 1 |
0.1%
|
97 | telephone_calls social_media face-to-face_interactions | 2 |
0.2%
|
98 | telephone_calls social_media online_form | 2 |
0.2%
|