| Value | Category | Cases | |
|---|---|---|---|
| 1 | complaint | 55 | 
                                    
                                    4.6%
                                 | 
| 2 | complaint suggestion_box | 8 | 
                                    
                                    0.7%
                                 | 
| 3 | do_not_know | 198 | 
                                    
                                    16.4%
                                 | 
| 4 | 23 | 
                                    
                                    1.9%
                                 | |
| 5 | email complaint | 5 | 
                                    
                                    0.4%
                                 | 
| 6 | email complaint suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 7 | email suggestion_box | 3 | 
                                    
                                    0.2%
                                 | 
| 8 | face-to-face_interactions | 84 | 
                                    
                                    7%
                                 | 
| 9 | face-to-face_interactions complaint | 9 | 
                                    
                                    0.7%
                                 | 
| 10 | face-to-face_interactions complaint suggestion_box | 2 | 
                                    
                                    0.2%
                                 | 
| 11 | face-to-face_interactions email | 7 | 
                                    
                                    0.6%
                                 | 
| 12 | face-to-face_interactions email complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 13 | face-to-face_interactions email suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 14 | face-to-face_interactions online_form | 8 | 
                                    
                                    0.7%
                                 | 
| 15 | face-to-face_interactions online_form complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 16 | face-to-face_interactions online_form email | 4 | 
                                    
                                    0.3%
                                 | 
| 17 | face-to-face_interactions online_form email complaint | 2 | 
                                    
                                    0.2%
                                 | 
| 18 | face-to-face_interactions online_form email suggestion_box | 0 | 
                                    
                                    0%
                                 | 
| 19 | face-to-face_interactions suggestion_box | 2 | 
                                    
                                    0.2%
                                 | 
| 20 | messaging_apps | 12 | 
                                    
                                    1%
                                 | 
| 21 | messaging_apps complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 22 | messaging_apps email | 2 | 
                                    
                                    0.2%
                                 | 
| 23 | messaging_apps face-to-face_interactions | 4 | 
                                    
                                    0.3%
                                 | 
| 24 | messaging_apps face-to-face_interactions complaint suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 25 | messaging_apps face-to-face_interactions online_form | 2 | 
                                    
                                    0.2%
                                 | 
| 26 | messaging_apps face-to-face_interactions online_form complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 27 | messaging_apps face-to-face_interactions online_form email complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 28 | messaging_apps face-to-face_interactions online_form email suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 29 | messaging_apps online_form | 13 | 
                                    
                                    1.1%
                                 | 
| 30 | messaging_apps online_form email | 3 | 
                                    
                                    0.2%
                                 | 
| 31 | messaging_apps online_form email complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 32 | messaging_apps online_form suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 33 | messaging_apps suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 34 | online_form | 74 | 
                                    
                                    6.1%
                                 | 
| 35 | online_form complaint | 8 | 
                                    
                                    0.7%
                                 | 
| 36 | online_form complaint suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 37 | online_form email | 17 | 
                                    
                                    1.4%
                                 | 
| 38 | online_form email complaint | 3 | 
                                    
                                    0.2%
                                 | 
| 39 | online_form email suggestion_box | 3 | 
                                    
                                    0.2%
                                 | 
| 40 | online_form suggestion_box | 6 | 
                                    
                                    0.5%
                                 | 
| 41 | other | 4 | 
                                    
                                    0.3%
                                 | 
| 42 | prefer_not_to_answer | 30 | 
                                    
                                    2.5%
                                 | 
| 43 | social_media | 141 | 
                                    
                                    11.7%
                                 | 
| 44 | social_media complaint | 15 | 
                                    
                                    1.2%
                                 | 
| 45 | social_media complaint suggestion_box | 2 | 
                                    
                                    0.2%
                                 | 
| 46 | social_media email | 33 | 
                                    
                                    2.7%
                                 | 
| 47 | social_media email complaint | 6 | 
                                    
                                    0.5%
                                 | 
| 48 | social_media email suggestion_box | 2 | 
                                    
                                    0.2%
                                 | 
| 49 | social_media face-to-face_interactions | 12 | 
                                    
                                    1%
                                 | 
| 50 | social_media face-to-face_interactions complaint | 6 | 
                                    
                                    0.5%
                                 | 
| 51 | social_media face-to-face_interactions complaint suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 52 | social_media face-to-face_interactions email | 11 | 
                                    
                                    0.9%
                                 | 
| 53 | social_media face-to-face_interactions email complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 54 | social_media face-to-face_interactions online_form | 3 | 
                                    
                                    0.2%
                                 | 
| 55 | social_media face-to-face_interactions online_form complaint | 3 | 
                                    
                                    0.2%
                                 | 
| 56 | social_media face-to-face_interactions online_form email | 7 | 
                                    
                                    0.6%
                                 | 
| 57 | social_media face-to-face_interactions online_form email complaint | 2 | 
                                    
                                    0.2%
                                 | 
| 58 | social_media face-to-face_interactions online_form email complaint suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 59 | social_media face-to-face_interactions suggestion_box | 5 | 
                                    
                                    0.4%
                                 | 
| 60 | social_media messaging_apps | 7 | 
                                    
                                    0.6%
                                 | 
| 61 | social_media messaging_apps complaint | 3 | 
                                    
                                    0.2%
                                 | 
| 62 | social_media messaging_apps email | 1 | 
                                    
                                    0.1%
                                 | 
| 63 | social_media messaging_apps face-to-face_interactions | 2 | 
                                    
                                    0.2%
                                 | 
| 64 | social_media messaging_apps face-to-face_interactions online_form | 1 | 
                                    
                                    0.1%
                                 | 
| 65 | social_media messaging_apps face-to-face_interactions online_form email | 3 | 
                                    
                                    0.2%
                                 | 
| 66 | social_media messaging_apps face-to-face_interactions online_form email complaint | 2 | 
                                    
                                    0.2%
                                 | 
| 67 | social_media messaging_apps online_form | 4 | 
                                    
                                    0.3%
                                 | 
| 68 | social_media messaging_apps online_form email | 1 | 
                                    
                                    0.1%
                                 | 
| 69 | social_media online_form | 15 | 
                                    
                                    1.2%
                                 | 
| 70 | social_media online_form complaint | 4 | 
                                    
                                    0.3%
                                 | 
| 71 | social_media online_form email | 9 | 
                                    
                                    0.7%
                                 | 
| 72 | social_media online_form suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 73 | social_media other | 1 | 
                                    
                                    0.1%
                                 | 
| 74 | social_media suggestion_box | 4 | 
                                    
                                    0.3%
                                 | 
| 75 | social_media telephone_calls | 72 | 
                                    
                                    6%
                                 | 
| 76 | social_media telephone_calls complaint | 3 | 
                                    
                                    0.2%
                                 | 
| 77 | social_media telephone_calls email | 6 | 
                                    
                                    0.5%
                                 | 
| 78 | social_media telephone_calls email complaint suggestion_box | 0 | 
                                    
                                    0%
                                 | 
| 79 | social_media telephone_calls face-to-face_interactions | 8 | 
                                    
                                    0.7%
                                 | 
| 80 | social_media telephone_calls face-to-face_interactions email complaint | 2 | 
                                    
                                    0.2%
                                 | 
| 81 | social_media telephone_calls face-to-face_interactions email suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 82 | social_media telephone_calls face-to-face_interactions online_form email complaint | 2 | 
                                    
                                    0.2%
                                 | 
| 83 | social_media telephone_calls face-to-face_interactions online_form email complaint suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 84 | social_media telephone_calls face-to-face_interactions online_form suggestion_box | 2 | 
                                    
                                    0.2%
                                 | 
| 85 | social_media telephone_calls messaging_apps face-to-face_interactions email complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 86 | social_media telephone_calls messaging_apps face-to-face_interactions online_form complaint suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 87 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email | 1 | 
                                    
                                    0.1%
                                 | 
| 88 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint suggestion_box | 9 | 
                                    
                                    0.7%
                                 | 
| 89 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 90 | social_media telephone_calls online_form email | 1 | 
                                    
                                    0.1%
                                 | 
| 91 | social_media telephone_calls online_form email complaint suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 92 | social_media telephone_calls suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 93 | suggestion_box | 29 | 
                                    
                                    2.4%
                                 | 
| 94 | telephone_calls | 86 | 
                                    
                                    7.1%
                                 | 
| 95 | telephone_calls complaint | 8 | 
                                    
                                    0.7%
                                 | 
| 96 | telephone_calls complaint suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 97 | telephone_calls email | 10 | 
                                    
                                    0.8%
                                 | 
| 98 | telephone_calls email complaint | 2 | 
                                    
                                    0.2%
                                 | 
| 99 | telephone_calls email suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 100 | telephone_calls face-to-face_interactions | 7 | 
                                    
                                    0.6%
                                 | 
| 101 | telephone_calls face-to-face_interactions complaint | 2 | 
                                    
                                    0.2%
                                 | 
| 102 | telephone_calls face-to-face_interactions complaint suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 103 | telephone_calls face-to-face_interactions email | 3 | 
                                    
                                    0.2%
                                 | 
| 104 | telephone_calls face-to-face_interactions online_form | 1 | 
                                    
                                    0.1%
                                 | 
| 105 | telephone_calls face-to-face_interactions online_form email | 1 | 
                                    
                                    0.1%
                                 | 
| 106 | telephone_calls face-to-face_interactions online_form email complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 107 | telephone_calls face-to-face_interactions online_form suggestion_box | 1 | 
                                    
                                    0.1%
                                 | 
| 108 | telephone_calls messaging_apps email | 1 | 
                                    
                                    0.1%
                                 | 
| 109 | telephone_calls messaging_apps email complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 110 | telephone_calls messaging_apps face-to-face_interactions | 1 | 
                                    
                                    0.1%
                                 | 
| 111 | telephone_calls messaging_apps face-to-face_interactions online_form | 2 | 
                                    
                                    0.2%
                                 | 
| 112 | telephone_calls messaging_apps face-to-face_interactions online_form email | 1 | 
                                    
                                    0.1%
                                 | 
| 113 | telephone_calls messaging_apps online_form | 1 | 
                                    
                                    0.1%
                                 | 
| 114 | telephone_calls online_form | 10 | 
                                    
                                    0.8%
                                 | 
| 115 | telephone_calls online_form complaint | 2 | 
                                    
                                    0.2%
                                 | 
| 116 | telephone_calls online_form email | 2 | 
                                    
                                    0.2%
                                 | 
| 117 | telephone_calls online_form email complaint | 1 | 
                                    
                                    0.1%
                                 | 
| 118 | telephone_calls other | 1 | 
                                    
                                    0.1%
                                 | 
| 119 | telephone_calls suggestion_box | 2 | 
                                    
                                    0.2%
                                 |