Value | Category | Cases | |
---|---|---|---|
1 | complaint | 55 |
4.6%
|
2 | complaint suggestion_box | 8 |
0.7%
|
3 | do_not_know | 198 |
16.4%
|
4 | 23 |
1.9%
|
|
5 | email complaint | 5 |
0.4%
|
6 | email complaint suggestion_box | 1 |
0.1%
|
7 | email suggestion_box | 3 |
0.2%
|
8 | face-to-face_interactions | 84 |
7%
|
9 | face-to-face_interactions complaint | 9 |
0.7%
|
10 | face-to-face_interactions complaint suggestion_box | 2 |
0.2%
|
11 | face-to-face_interactions email | 7 |
0.6%
|
12 | face-to-face_interactions email complaint | 1 |
0.1%
|
13 | face-to-face_interactions email suggestion_box | 1 |
0.1%
|
14 | face-to-face_interactions online_form | 8 |
0.7%
|
15 | face-to-face_interactions online_form complaint | 1 |
0.1%
|
16 | face-to-face_interactions online_form email | 4 |
0.3%
|
17 | face-to-face_interactions online_form email complaint | 2 |
0.2%
|
18 | face-to-face_interactions online_form email suggestion_box | 0 |
0%
|
19 | face-to-face_interactions suggestion_box | 2 |
0.2%
|
20 | messaging_apps | 12 |
1%
|
21 | messaging_apps complaint | 1 |
0.1%
|
22 | messaging_apps email | 2 |
0.2%
|
23 | messaging_apps face-to-face_interactions | 4 |
0.3%
|
24 | messaging_apps face-to-face_interactions complaint suggestion_box | 1 |
0.1%
|
25 | messaging_apps face-to-face_interactions online_form | 2 |
0.2%
|
26 | messaging_apps face-to-face_interactions online_form complaint | 1 |
0.1%
|
27 | messaging_apps face-to-face_interactions online_form email complaint | 1 |
0.1%
|
28 | messaging_apps face-to-face_interactions online_form email suggestion_box | 1 |
0.1%
|
29 | messaging_apps online_form | 13 |
1.1%
|
30 | messaging_apps online_form email | 3 |
0.2%
|
31 | messaging_apps online_form email complaint | 1 |
0.1%
|
32 | messaging_apps online_form suggestion_box | 1 |
0.1%
|
33 | messaging_apps suggestion_box | 1 |
0.1%
|
34 | online_form | 74 |
6.1%
|
35 | online_form complaint | 8 |
0.7%
|
36 | online_form complaint suggestion_box | 1 |
0.1%
|
37 | online_form email | 17 |
1.4%
|
38 | online_form email complaint | 3 |
0.2%
|
39 | online_form email suggestion_box | 3 |
0.2%
|
40 | online_form suggestion_box | 6 |
0.5%
|
41 | other | 4 |
0.3%
|
42 | prefer_not_to_answer | 30 |
2.5%
|
43 | social_media | 141 |
11.7%
|
44 | social_media complaint | 15 |
1.2%
|
45 | social_media complaint suggestion_box | 2 |
0.2%
|
46 | social_media email | 33 |
2.7%
|
47 | social_media email complaint | 6 |
0.5%
|
48 | social_media email suggestion_box | 2 |
0.2%
|
49 | social_media face-to-face_interactions | 12 |
1%
|
50 | social_media face-to-face_interactions complaint | 6 |
0.5%
|
51 | social_media face-to-face_interactions complaint suggestion_box | 1 |
0.1%
|
52 | social_media face-to-face_interactions email | 11 |
0.9%
|
53 | social_media face-to-face_interactions email complaint | 1 |
0.1%
|
54 | social_media face-to-face_interactions online_form | 3 |
0.2%
|
55 | social_media face-to-face_interactions online_form complaint | 3 |
0.2%
|
56 | social_media face-to-face_interactions online_form email | 7 |
0.6%
|
57 | social_media face-to-face_interactions online_form email complaint | 2 |
0.2%
|
58 | social_media face-to-face_interactions online_form email complaint suggestion_box | 1 |
0.1%
|
59 | social_media face-to-face_interactions suggestion_box | 5 |
0.4%
|
60 | social_media messaging_apps | 7 |
0.6%
|
61 | social_media messaging_apps complaint | 3 |
0.2%
|
62 | social_media messaging_apps email | 1 |
0.1%
|
63 | social_media messaging_apps face-to-face_interactions | 2 |
0.2%
|
64 | social_media messaging_apps face-to-face_interactions online_form | 1 |
0.1%
|
65 | social_media messaging_apps face-to-face_interactions online_form email | 3 |
0.2%
|
66 | social_media messaging_apps face-to-face_interactions online_form email complaint | 2 |
0.2%
|
67 | social_media messaging_apps online_form | 4 |
0.3%
|
68 | social_media messaging_apps online_form email | 1 |
0.1%
|
69 | social_media online_form | 15 |
1.2%
|
70 | social_media online_form complaint | 4 |
0.3%
|
71 | social_media online_form email | 9 |
0.7%
|
72 | social_media online_form suggestion_box | 1 |
0.1%
|
73 | social_media other | 1 |
0.1%
|
74 | social_media suggestion_box | 4 |
0.3%
|
75 | social_media telephone_calls | 72 |
6%
|
76 | social_media telephone_calls complaint | 3 |
0.2%
|
77 | social_media telephone_calls email | 6 |
0.5%
|
78 | social_media telephone_calls email complaint suggestion_box | 0 |
0%
|
79 | social_media telephone_calls face-to-face_interactions | 8 |
0.7%
|
80 | social_media telephone_calls face-to-face_interactions email complaint | 2 |
0.2%
|
81 | social_media telephone_calls face-to-face_interactions email suggestion_box | 1 |
0.1%
|
82 | social_media telephone_calls face-to-face_interactions online_form email complaint | 2 |
0.2%
|
83 | social_media telephone_calls face-to-face_interactions online_form email complaint suggestion_box | 1 |
0.1%
|
84 | social_media telephone_calls face-to-face_interactions online_form suggestion_box | 2 |
0.2%
|
85 | social_media telephone_calls messaging_apps face-to-face_interactions email complaint | 1 |
0.1%
|
86 | social_media telephone_calls messaging_apps face-to-face_interactions online_form complaint suggestion_box | 1 |
0.1%
|
87 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email | 1 |
0.1%
|
88 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint suggestion_box | 9 |
0.7%
|
89 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email suggestion_box | 1 |
0.1%
|
90 | social_media telephone_calls online_form email | 1 |
0.1%
|
91 | social_media telephone_calls online_form email complaint suggestion_box | 1 |
0.1%
|
92 | social_media telephone_calls suggestion_box | 1 |
0.1%
|
93 | suggestion_box | 29 |
2.4%
|
94 | telephone_calls | 86 |
7.1%
|
95 | telephone_calls complaint | 8 |
0.7%
|
96 | telephone_calls complaint suggestion_box | 1 |
0.1%
|
97 | telephone_calls email | 10 |
0.8%
|
98 | telephone_calls email complaint | 2 |
0.2%
|
99 | telephone_calls email suggestion_box | 1 |
0.1%
|
100 | telephone_calls face-to-face_interactions | 7 |
0.6%
|
101 | telephone_calls face-to-face_interactions complaint | 2 |
0.2%
|
102 | telephone_calls face-to-face_interactions complaint suggestion_box | 1 |
0.1%
|
103 | telephone_calls face-to-face_interactions email | 3 |
0.2%
|
104 | telephone_calls face-to-face_interactions online_form | 1 |
0.1%
|
105 | telephone_calls face-to-face_interactions online_form email | 1 |
0.1%
|
106 | telephone_calls face-to-face_interactions online_form email complaint | 1 |
0.1%
|
107 | telephone_calls face-to-face_interactions online_form suggestion_box | 1 |
0.1%
|
108 | telephone_calls messaging_apps email | 1 |
0.1%
|
109 | telephone_calls messaging_apps email complaint | 1 |
0.1%
|
110 | telephone_calls messaging_apps face-to-face_interactions | 1 |
0.1%
|
111 | telephone_calls messaging_apps face-to-face_interactions online_form | 2 |
0.2%
|
112 | telephone_calls messaging_apps face-to-face_interactions online_form email | 1 |
0.1%
|
113 | telephone_calls messaging_apps online_form | 1 |
0.1%
|
114 | telephone_calls online_form | 10 |
0.8%
|
115 | telephone_calls online_form complaint | 2 |
0.2%
|
116 | telephone_calls online_form email | 2 |
0.2%
|
117 | telephone_calls online_form email complaint | 1 |
0.1%
|
118 | telephone_calls other | 1 |
0.1%
|
119 | telephone_calls suggestion_box | 2 |
0.2%
|