Value | Category | Cases | |
---|---|---|---|
1 | complaint | 139 |
1.2%
|
2 | complaint email social_media | 1 |
0%
|
3 | complaint email telephone_calls | 1 |
0%
|
4 | complaint face-to-face_interactions | 2 |
0%
|
5 | complaint messaging_apps telephone_calls | 1 |
0%
|
6 | complaint online_form | 2 |
0%
|
7 | complaint online_form email | 1 |
0%
|
8 | complaint online_form face-to-face_interactions | 1 |
0%
|
9 | complaint online_form messaging_apps | 1 |
0%
|
10 | complaint other | 1 |
0%
|
11 | complaint social_media | 4 |
0%
|
12 | complaint social_media email | 1 |
0%
|
13 | complaint social_media suggestion_box | 1 |
0%
|
14 | complaint social_media telephone_calls | 1 |
0%
|
15 | complaint suggestion_box | 15 |
0.1%
|
16 | complaint suggestion_box email | 1 |
0%
|
17 | complaint suggestion_box social_media messaging_apps | 1 |
0%
|
18 | complaint telephone_calls | 6 |
0.1%
|
19 | complaint telephone_calls email | 1 |
0%
|
20 | complaint telephone_calls email face-to-face_interactions | 1 |
0%
|
21 | complaint/suggestion_box | 17 |
0.1%
|
22 | complaint/suggestion_box email | 1 |
0%
|
23 | complaint/suggestion_box face-to-face_interactions | 2 |
0%
|
24 | complaint/suggestion_box online_form | 2 |
0%
|
25 | complaint/suggestion_box social_media | 2 |
0%
|
26 | complaint/suggestion_box telephone_calls | 2 |
0%
|
27 | do_not_know | 611 |
5.3%
|
28 | 120 |
1%
|
|
29 | email complaint | 10 |
0.1%
|
30 | email complaint online_form | 1 |
0%
|
31 | email complaint suggestion_box | 3 |
0%
|
32 | email complaint/suggestion_box | 1 |
0%
|
33 | email face-to-face_interactions | 3 |
0%
|
34 | email online_form | 10 |
0.1%
|
35 | email online_form complaint | 1 |
0%
|
36 | email online_form face-to-face_interactions | 1 |
0%
|
37 | email online_form social_media | 1 |
0%
|
38 | email online_form social_media telephone_calls messaging_apps | 1 |
0%
|
39 | email social_media | 7 |
0.1%
|
40 | email social_media suggestion_box | 2 |
0%
|
41 | email social_media telephone_calls | 1 |
0%
|
42 | email social_media telephone_calls face-to-face_interactions | 1 |
0%
|
43 | email suggestion_box | 9 |
0.1%
|
44 | email telephone_calls | 6 |
0.1%
|
45 | email telephone_calls online_form | 1 |
0%
|
46 | email telephone_calls social_media face-to-face_interactions | 1 |
0%
|
47 | face-to-face_interactions | 516 |
4.5%
|
48 | face-to-face_interactions complaint | 34 |
0.3%
|
49 | face-to-face_interactions complaint online_form | 1 |
0%
|
50 | face-to-face_interactions complaint suggestion_box | 4 |
0%
|
51 | face-to-face_interactions complaint/suggestion_box | 2 |
0%
|
52 | face-to-face_interactions complaint/suggestion_box social_media | 1 |
0%
|
53 | face-to-face_interactions email | 18 |
0.2%
|
54 | face-to-face_interactions email complaint | 5 |
0%
|
55 | face-to-face_interactions email complaint suggestion_box | 1 |
0%
|
56 | face-to-face_interactions email social_media | 1 |
0%
|
57 | face-to-face_interactions email suggestion_box | 1 |
0%
|
58 | face-to-face_interactions messaging_apps | 3 |
0%
|
59 | face-to-face_interactions messaging_apps social_media telephone_calls | 1 |
0%
|
60 | face-to-face_interactions online_form | 30 |
0.3%
|
61 | face-to-face_interactions online_form complaint | 1 |
0%
|
62 | face-to-face_interactions online_form email | 7 |
0.1%
|
63 | face-to-face_interactions online_form email complaint | 3 |
0%
|
64 | face-to-face_interactions online_form email suggestion_box | 1 |
0%
|
65 | face-to-face_interactions online_form suggestion_box | 3 |
0%
|
66 | face-to-face_interactions social_media | 6 |
0.1%
|
67 | face-to-face_interactions social_media email | 2 |
0%
|
68 | face-to-face_interactions social_media telephone_calls | 2 |
0%
|
69 | face-to-face_interactions suggestion_box | 6 |
0.1%
|
70 | face-to-face_interactions suggestion_box messaging_apps | 1 |
0%
|
71 | face-to-face_interactions suggestion_box telephone_calls | 1 |
0%
|
72 | face-to-face_interactions telephone_calls | 38 |
0.3%
|
73 | face-to-face_interactions telephone_calls complaint | 2 |
0%
|
74 | face-to-face_interactions telephone_calls complaint/suggestion_box | 1 |
0%
|
75 | face-to-face_interactions telephone_calls messaging_apps | 1 |
0%
|
76 | face-to-face_interactions telephone_calls social_media | 2 |
0%
|
77 | face-to-face_interactions telephone_calls suggestion_box | 1 |
0%
|
78 | messaging_apps | 106 |
0.9%
|
79 | messaging_apps complaint | 5 |
0%
|
80 | messaging_apps email | 7 |
0.1%
|
81 | messaging_apps email complaint | 1 |
0%
|
82 | messaging_apps email face-to-face_interactions | 1 |
0%
|
83 | messaging_apps email suggestion_box | 1 |
0%
|
84 | messaging_apps face-to-face_interactions | 12 |
0.1%
|
85 | messaging_apps face-to-face_interactions complaint suggestion_box | 1 |
0%
|
86 | messaging_apps face-to-face_interactions email | 2 |
0%
|
87 | messaging_apps face-to-face_interactions online_form | 7 |
0.1%
|
88 | messaging_apps face-to-face_interactions online_form complaint | 1 |
0%
|
89 | messaging_apps face-to-face_interactions online_form email complaint | 1 |
0%
|
90 | messaging_apps face-to-face_interactions online_form email complaint suggestion_box social_media | 1 |
0%
|
91 | messaging_apps face-to-face_interactions online_form email suggestion_box | 1 |
0%
|
92 | messaging_apps online_form | 22 |
0.2%
|
93 | messaging_apps online_form complaint | 2 |
0%
|
94 | messaging_apps online_form email | 8 |
0.1%
|
95 | messaging_apps online_form email complaint | 1 |
0%
|
96 | messaging_apps online_form face-to-face_interactions | 1 |
0%
|
97 | messaging_apps online_form suggestion_box | 2 |
0%
|
98 | messaging_apps other | 1 |
0%
|
99 | messaging_apps social_media | 1 |
0%
|
100 | messaging_apps suggestion_box | 4 |
0%
|
101 | messaging_apps telephone_calls | 3 |
0%
|
102 | online_form | 292 |
2.5%
|
103 | online_form complaint | 25 |
0.2%
|
104 | online_form complaint email | 1 |
0%
|
105 | online_form complaint suggestion_box | 1 |
0%
|
106 | online_form complaint/suggestion_box | 3 |
0%
|
107 | online_form email | 48 |
0.4%
|
108 | online_form email complaint | 8 |
0.1%
|
109 | online_form email complaint suggestion_box | 1 |
0%
|
110 | online_form email face-to-face_interactions telephone_calls social_media | 1 |
0%
|
111 | online_form email social_media | 2 |
0%
|
112 | online_form email suggestion_box | 4 |
0%
|
113 | online_form email telephone_calls | 1 |
0%
|
114 | online_form email telephone_calls face-to-face_interactions | 1 |
0%
|
115 | online_form face-to-face_interactions | 7 |
0.1%
|
116 | online_form messaging_apps | 1 |
0%
|
117 | online_form messaging_apps telephone_calls | 1 |
0%
|
118 | online_form social_media | 8 |
0.1%
|
119 | online_form social_media email | 1 |
0%
|
120 | online_form social_media face-to-face_interactions | 1 |
0%
|
121 | online_form social_media telephone_calls | 1 |
0%
|
122 | online_form suggestion_box | 18 |
0.2%
|
123 | online_form suggestion_box complaint | 1 |
0%
|
124 | online_form suggestion_box email | 1 |
0%
|
125 | online_form telephone_calls | 7 |
0.1%
|
126 | online_form telephone_calls email | 1 |
0%
|
127 | online_form telephone_calls social_media | 1 |
0%
|
128 | other | 20 |
0.2%
|
129 | prefer_no_answer | 209 |
1.8%
|
130 | social_media | 786 |
6.8%
|
131 | social_media complaint | 33 |
0.3%
|
132 | social_media complaint online_form | 1 |
0%
|
133 | social_media complaint suggestion_box | 5 |
0%
|
134 | social_media complaint telephone_calls | 1 |
0%
|
135 | social_media complaint/suggestion_box | 5 |
0%
|
136 | social_media email | 61 |
0.5%
|
137 | social_media email complaint | 11 |
0.1%
|
138 | social_media email face-to-face_interactions | 1 |
0%
|
139 | social_media email messaging_apps | 1 |
0%
|
140 | social_media email online_form messaging_apps | 1 |
0%
|
141 | social_media email suggestion_box | 5 |
0%
|
142 | social_media email telephone_calls | 1 |
0%
|
143 | social_media face-to-face_interactions | 59 |
0.5%
|
144 | social_media face-to-face_interactions complaint | 11 |
0.1%
|
145 | social_media face-to-face_interactions complaint suggestion_box | 2 |
0%
|
146 | social_media face-to-face_interactions email | 16 |
0.1%
|
147 | social_media face-to-face_interactions email complaint | 2 |
0%
|
148 | social_media face-to-face_interactions messaging_apps | 1 |
0%
|
149 | social_media face-to-face_interactions online_form | 16 |
0.1%
|
150 | social_media face-to-face_interactions online_form complaint | 3 |
0%
|
151 | social_media face-to-face_interactions online_form email | 7 |
0.1%
|
152 | social_media face-to-face_interactions online_form email complaint | 3 |
0%
|
153 | social_media face-to-face_interactions online_form email complaint suggestion_box | 1 |
0%
|
154 | social_media face-to-face_interactions suggestion_box | 8 |
0.1%
|
155 | social_media face-to-face_interactions telephone_calls | 1 |
0%
|
156 | social_media messaging_apps | 34 |
0.3%
|
157 | social_media messaging_apps complaint | 3 |
0%
|
158 | social_media messaging_apps complaint suggestion_box | 1 |
0%
|
159 | social_media messaging_apps email | 3 |
0%
|
160 | social_media messaging_apps email complaint | 1 |
0%
|
161 | social_media messaging_apps face-to-face_interactions | 12 |
0.1%
|
162 | social_media messaging_apps face-to-face_interactions email complaint | 1 |
0%
|
163 | social_media messaging_apps face-to-face_interactions online_form | 3 |
0%
|
164 | social_media messaging_apps face-to-face_interactions online_form email | 3 |
0%
|
165 | social_media messaging_apps face-to-face_interactions online_form email complaint | 2 |
0%
|
166 | social_media messaging_apps online_form | 13 |
0.1%
|
167 | social_media messaging_apps online_form email | 2 |
0%
|
168 | social_media messaging_apps online_form email complaint | 1 |
0%
|
169 | social_media messaging_apps suggestion_box | 3 |
0%
|
170 | social_media messaging_apps telephone_calls | 2 |
0%
|
171 | social_media online_form | 65 |
0.6%
|
172 | social_media online_form complaint | 18 |
0.2%
|
173 | social_media online_form complaint/suggestion_box | 1 |
0%
|
174 | social_media online_form email | 14 |
0.1%
|
175 | social_media online_form email complaint | 2 |
0%
|
176 | social_media online_form email suggestion_box | 2 |
0%
|
177 | social_media online_form face-to-face_interactions complaint/suggestion_box | 1 |
0%
|
178 | social_media online_form messaging_apps | 1 |
0%
|
179 | social_media online_form suggestion_box | 2 |
0%
|
180 | social_media online_form telephone_calls | 4 |
0%
|
181 | social_media other | 1 |
0%
|
182 | social_media suggestion_box | 14 |
0.1%
|
183 | social_media suggestion_box email | 1 |
0%
|
184 | social_media suggestion_box face-to-face_interactions | 1 |
0%
|
185 | social_media telephone_calls | 351 |
3%
|
186 | social_media telephone_calls complaint | 14 |
0.1%
|
187 | social_media telephone_calls complaint face-to-face_interactions | 1 |
0%
|
188 | social_media telephone_calls complaint/suggestion_box | 2 |
0%
|
189 | social_media telephone_calls email | 32 |
0.3%
|
190 | social_media telephone_calls email complaint suggestion_box | 1 |
0%
|
191 | social_media telephone_calls email face-to-face_interactions | 1 |
0%
|
192 | social_media telephone_calls email online_form | 3 |
0%
|
193 | social_media telephone_calls email suggestion_box | 1 |
0%
|
194 | social_media telephone_calls face-to-face_interactions | 47 |
0.4%
|
195 | social_media telephone_calls face-to-face_interactions complaint | 3 |
0%
|
196 | social_media telephone_calls face-to-face_interactions email | 1 |
0%
|
197 | social_media telephone_calls face-to-face_interactions email complaint | 3 |
0%
|
198 | social_media telephone_calls face-to-face_interactions email suggestion_box | 1 |
0%
|
199 | social_media telephone_calls face-to-face_interactions online_form | 2 |
0%
|
200 | social_media telephone_calls face-to-face_interactions online_form email complaint | 2 |
0%
|
201 | social_media telephone_calls face-to-face_interactions online_form email complaint suggestion_box | 1 |
0%
|
202 | social_media telephone_calls face-to-face_interactions online_form suggestion_box | 2 |
0%
|
203 | social_media telephone_calls messaging_apps | 83 |
0.7%
|
204 | social_media telephone_calls messaging_apps complaint/suggestion_box | 1 |
0%
|
205 | social_media telephone_calls messaging_apps complaint/suggestion_box email | 1 |
0%
|
206 | social_media telephone_calls messaging_apps complaint/suggestion_box email face-to-face_interactions online_form | 1 |
0%
|
207 | social_media telephone_calls messaging_apps email | 2 |
0%
|
208 | social_media telephone_calls messaging_apps face-to-face_interactions | 1 |
0%
|
209 | social_media telephone_calls messaging_apps face-to-face_interactions email complaint | 1 |
0%
|
210 | social_media telephone_calls messaging_apps face-to-face_interactions email suggestion_box | 1 |
0%
|
211 | social_media telephone_calls messaging_apps face-to-face_interactions online_form | 1 |
0%
|
212 | social_media telephone_calls messaging_apps face-to-face_interactions online_form complaint suggestion_box | 1 |
0%
|
213 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email | 1 |
0%
|
214 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint | 1 |
0%
|
215 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint suggestion_box | 11 |
0.1%
|
216 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint/suggestion_box | 1 |
0%
|
217 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email suggestion_box | 1 |
0%
|
218 | social_media telephone_calls messaging_apps online_form | 1 |
0%
|
219 | social_media telephone_calls messaging_apps online_form email | 2 |
0%
|
220 | social_media telephone_calls messaging_apps online_form email complaint/suggestion_box | 1 |
0%
|
221 | social_media telephone_calls online_form | 24 |
0.2%
|
222 | social_media telephone_calls online_form complaint | 1 |
0%
|
223 | social_media telephone_calls online_form email | 9 |
0.1%
|
224 | social_media telephone_calls online_form email complaint suggestion_box | 1 |
0%
|
225 | social_media telephone_calls online_form email complaint/suggestion_box | 1 |
0%
|
226 | social_media telephone_calls other | 1 |
0%
|
227 | social_media telephone_calls suggestion_box | 5 |
0%
|
228 | suggestion_box | 94 |
0.8%
|
229 | suggestion_box complaint | 2 |
0%
|
230 | suggestion_box complaint face-to-face_interactions | 1 |
0%
|
231 | suggestion_box email | 1 |
0%
|
232 | suggestion_box email online_form | 1 |
0%
|
233 | suggestion_box face-to-face_interactions | 2 |
0%
|
234 | suggestion_box face-to-face_interactions telephone_calls | 3 |
0%
|
235 | suggestion_box online_form | 1 |
0%
|
236 | suggestion_box social_media | 1 |
0%
|
237 | telephone_calls | 883 |
7.7%
|
238 | telephone_calls complaint | 34 |
0.3%
|
239 | telephone_calls complaint online_form email | 1 |
0%
|
240 | telephone_calls complaint suggestion_box | 3 |
0%
|
241 | telephone_calls complaint/suggestion_box | 5 |
0%
|
242 | telephone_calls email | 56 |
0.5%
|
243 | telephone_calls email complaint | 4 |
0%
|
244 | telephone_calls email face-to-face_interactions | 1 |
0%
|
245 | telephone_calls email online_form social_media | 1 |
0%
|
246 | telephone_calls email social_media | 1 |
0%
|
247 | telephone_calls email suggestion_box | 9 |
0.1%
|
248 | telephone_calls face-to-face_interactions | 82 |
0.7%
|
249 | telephone_calls face-to-face_interactions complaint | 13 |
0.1%
|
250 | telephone_calls face-to-face_interactions complaint suggestion_box | 3 |
0%
|
251 | telephone_calls face-to-face_interactions complaint/suggestion_box | 3 |
0%
|
252 | telephone_calls face-to-face_interactions email | 10 |
0.1%
|
253 | telephone_calls face-to-face_interactions online_form | 3 |
0%
|
254 | telephone_calls face-to-face_interactions online_form complaint | 1 |
0%
|
255 | telephone_calls face-to-face_interactions online_form email | 1 |
0%
|
256 | telephone_calls face-to-face_interactions online_form email complaint | 1 |
0%
|
257 | telephone_calls face-to-face_interactions online_form suggestion_box | 1 |
0%
|
258 | telephone_calls face-to-face_interactions social_media email | 1 |
0%
|
259 | telephone_calls face-to-face_interactions suggestion_box | 2 |
0%
|
260 | telephone_calls messaging_apps | 41 |
0.4%
|
261 | telephone_calls messaging_apps complaint | 1 |
0%
|
262 | telephone_calls messaging_apps email | 3 |
0%
|
263 | telephone_calls messaging_apps email complaint | 2 |
0%
|
264 | telephone_calls messaging_apps email suggestion_box | 2 |
0%
|
265 | telephone_calls messaging_apps face-to-face_interactions | 6 |
0.1%
|
266 | telephone_calls messaging_apps face-to-face_interactions online_form | 3 |
0%
|
267 | telephone_calls messaging_apps face-to-face_interactions online_form email | 1 |
0%
|
268 | telephone_calls messaging_apps online_form | 2 |
0%
|
269 | telephone_calls messaging_apps social_media | 6 |
0.1%
|
270 | telephone_calls messaging_apps social_media online_form | 2 |
0%
|
271 | telephone_calls messaging_apps suggestion_box | 1 |
0%
|
272 | telephone_calls online_form | 38 |
0.3%
|
273 | telephone_calls online_form complaint | 6 |
0.1%
|
274 | telephone_calls online_form email | 15 |
0.1%
|
275 | telephone_calls online_form email complaint | 2 |
0%
|
276 | telephone_calls online_form email face-to-face_interactions | 1 |
0%
|
277 | telephone_calls online_form face-to-face_interactions | 2 |
0%
|
278 | telephone_calls online_form messaging_apps | 1 |
0%
|
279 | telephone_calls online_form social_media | 2 |
0%
|
280 | telephone_calls online_form suggestion_box | 2 |
0%
|
281 | telephone_calls other | 2 |
0%
|
282 | telephone_calls social_media | 53 |
0.5%
|
283 | telephone_calls social_media complaint | 1 |
0%
|
284 | telephone_calls social_media complaint email online_form | 1 |
0%
|
285 | telephone_calls social_media complaint/suggestion_box | 2 |
0%
|
286 | telephone_calls social_media email | 1 |
0%
|
287 | telephone_calls social_media face-to-face_interactions | 2 |
0%
|
288 | telephone_calls social_media face-to-face_interactions online_form email | 1 |
0%
|
289 | telephone_calls social_media face-to-face_interactions online_form email complaint | 1 |
0%
|
290 | telephone_calls social_media messaging_apps | 4 |
0%
|
291 | telephone_calls social_media messaging_apps face-to-face_interactions online_form email complaint suggestion_box | 1 |
0%
|
292 | telephone_calls social_media online_form | 4 |
0%
|
293 | telephone_calls social_media online_form email | 1 |
0%
|
294 | telephone_calls suggestion_box | 14 |
0.1%
|
Missing value | 5645 |
49%
|