| Value | Category | Cases | |
|---|---|---|---|
| 1 | complaint | 139 |
1.2%
|
| 2 | complaint email social_media | 1 |
0%
|
| 3 | complaint email telephone_calls | 1 |
0%
|
| 4 | complaint face-to-face_interactions | 2 |
0%
|
| 5 | complaint messaging_apps telephone_calls | 1 |
0%
|
| 6 | complaint online_form | 2 |
0%
|
| 7 | complaint online_form email | 1 |
0%
|
| 8 | complaint online_form face-to-face_interactions | 1 |
0%
|
| 9 | complaint online_form messaging_apps | 1 |
0%
|
| 10 | complaint other | 1 |
0%
|
| 11 | complaint social_media | 4 |
0%
|
| 12 | complaint social_media email | 1 |
0%
|
| 13 | complaint social_media suggestion_box | 1 |
0%
|
| 14 | complaint social_media telephone_calls | 1 |
0%
|
| 15 | complaint suggestion_box | 15 |
0.1%
|
| 16 | complaint suggestion_box email | 1 |
0%
|
| 17 | complaint suggestion_box social_media messaging_apps | 1 |
0%
|
| 18 | complaint telephone_calls | 6 |
0.1%
|
| 19 | complaint telephone_calls email | 1 |
0%
|
| 20 | complaint telephone_calls email face-to-face_interactions | 1 |
0%
|
| 21 | complaint/suggestion_box | 17 |
0.1%
|
| 22 | complaint/suggestion_box email | 1 |
0%
|
| 23 | complaint/suggestion_box face-to-face_interactions | 2 |
0%
|
| 24 | complaint/suggestion_box online_form | 2 |
0%
|
| 25 | complaint/suggestion_box social_media | 2 |
0%
|
| 26 | complaint/suggestion_box telephone_calls | 2 |
0%
|
| 27 | do_not_know | 611 |
5.3%
|
| 28 | 120 |
1%
|
|
| 29 | email complaint | 10 |
0.1%
|
| 30 | email complaint online_form | 1 |
0%
|
| 31 | email complaint suggestion_box | 3 |
0%
|
| 32 | email complaint/suggestion_box | 1 |
0%
|
| 33 | email face-to-face_interactions | 3 |
0%
|
| 34 | email online_form | 10 |
0.1%
|
| 35 | email online_form complaint | 1 |
0%
|
| 36 | email online_form face-to-face_interactions | 1 |
0%
|
| 37 | email online_form social_media | 1 |
0%
|
| 38 | email online_form social_media telephone_calls messaging_apps | 1 |
0%
|
| 39 | email social_media | 7 |
0.1%
|
| 40 | email social_media suggestion_box | 2 |
0%
|
| 41 | email social_media telephone_calls | 1 |
0%
|
| 42 | email social_media telephone_calls face-to-face_interactions | 1 |
0%
|
| 43 | email suggestion_box | 9 |
0.1%
|
| 44 | email telephone_calls | 6 |
0.1%
|
| 45 | email telephone_calls online_form | 1 |
0%
|
| 46 | email telephone_calls social_media face-to-face_interactions | 1 |
0%
|
| 47 | face-to-face_interactions | 516 |
4.5%
|
| 48 | face-to-face_interactions complaint | 34 |
0.3%
|
| 49 | face-to-face_interactions complaint online_form | 1 |
0%
|
| 50 | face-to-face_interactions complaint suggestion_box | 4 |
0%
|
| 51 | face-to-face_interactions complaint/suggestion_box | 2 |
0%
|
| 52 | face-to-face_interactions complaint/suggestion_box social_media | 1 |
0%
|
| 53 | face-to-face_interactions email | 18 |
0.2%
|
| 54 | face-to-face_interactions email complaint | 5 |
0%
|
| 55 | face-to-face_interactions email complaint suggestion_box | 1 |
0%
|
| 56 | face-to-face_interactions email social_media | 1 |
0%
|
| 57 | face-to-face_interactions email suggestion_box | 1 |
0%
|
| 58 | face-to-face_interactions messaging_apps | 3 |
0%
|
| 59 | face-to-face_interactions messaging_apps social_media telephone_calls | 1 |
0%
|
| 60 | face-to-face_interactions online_form | 30 |
0.3%
|
| 61 | face-to-face_interactions online_form complaint | 1 |
0%
|
| 62 | face-to-face_interactions online_form email | 7 |
0.1%
|
| 63 | face-to-face_interactions online_form email complaint | 3 |
0%
|
| 64 | face-to-face_interactions online_form email suggestion_box | 1 |
0%
|
| 65 | face-to-face_interactions online_form suggestion_box | 3 |
0%
|
| 66 | face-to-face_interactions social_media | 6 |
0.1%
|
| 67 | face-to-face_interactions social_media email | 2 |
0%
|
| 68 | face-to-face_interactions social_media telephone_calls | 2 |
0%
|
| 69 | face-to-face_interactions suggestion_box | 6 |
0.1%
|
| 70 | face-to-face_interactions suggestion_box messaging_apps | 1 |
0%
|
| 71 | face-to-face_interactions suggestion_box telephone_calls | 1 |
0%
|
| 72 | face-to-face_interactions telephone_calls | 38 |
0.3%
|
| 73 | face-to-face_interactions telephone_calls complaint | 2 |
0%
|
| 74 | face-to-face_interactions telephone_calls complaint/suggestion_box | 1 |
0%
|
| 75 | face-to-face_interactions telephone_calls messaging_apps | 1 |
0%
|
| 76 | face-to-face_interactions telephone_calls social_media | 2 |
0%
|
| 77 | face-to-face_interactions telephone_calls suggestion_box | 1 |
0%
|
| 78 | messaging_apps | 106 |
0.9%
|
| 79 | messaging_apps complaint | 5 |
0%
|
| 80 | messaging_apps email | 7 |
0.1%
|
| 81 | messaging_apps email complaint | 1 |
0%
|
| 82 | messaging_apps email face-to-face_interactions | 1 |
0%
|
| 83 | messaging_apps email suggestion_box | 1 |
0%
|
| 84 | messaging_apps face-to-face_interactions | 12 |
0.1%
|
| 85 | messaging_apps face-to-face_interactions complaint suggestion_box | 1 |
0%
|
| 86 | messaging_apps face-to-face_interactions email | 2 |
0%
|
| 87 | messaging_apps face-to-face_interactions online_form | 7 |
0.1%
|
| 88 | messaging_apps face-to-face_interactions online_form complaint | 1 |
0%
|
| 89 | messaging_apps face-to-face_interactions online_form email complaint | 1 |
0%
|
| 90 | messaging_apps face-to-face_interactions online_form email complaint suggestion_box social_media | 1 |
0%
|
| 91 | messaging_apps face-to-face_interactions online_form email suggestion_box | 1 |
0%
|
| 92 | messaging_apps online_form | 22 |
0.2%
|
| 93 | messaging_apps online_form complaint | 2 |
0%
|
| 94 | messaging_apps online_form email | 8 |
0.1%
|
| 95 | messaging_apps online_form email complaint | 1 |
0%
|
| 96 | messaging_apps online_form face-to-face_interactions | 1 |
0%
|
| 97 | messaging_apps online_form suggestion_box | 2 |
0%
|
| 98 | messaging_apps other | 1 |
0%
|
| 99 | messaging_apps social_media | 1 |
0%
|
| 100 | messaging_apps suggestion_box | 4 |
0%
|
| 101 | messaging_apps telephone_calls | 3 |
0%
|
| 102 | online_form | 292 |
2.5%
|
| 103 | online_form complaint | 25 |
0.2%
|
| 104 | online_form complaint email | 1 |
0%
|
| 105 | online_form complaint suggestion_box | 1 |
0%
|
| 106 | online_form complaint/suggestion_box | 3 |
0%
|
| 107 | online_form email | 48 |
0.4%
|
| 108 | online_form email complaint | 8 |
0.1%
|
| 109 | online_form email complaint suggestion_box | 1 |
0%
|
| 110 | online_form email face-to-face_interactions telephone_calls social_media | 1 |
0%
|
| 111 | online_form email social_media | 2 |
0%
|
| 112 | online_form email suggestion_box | 4 |
0%
|
| 113 | online_form email telephone_calls | 1 |
0%
|
| 114 | online_form email telephone_calls face-to-face_interactions | 1 |
0%
|
| 115 | online_form face-to-face_interactions | 7 |
0.1%
|
| 116 | online_form messaging_apps | 1 |
0%
|
| 117 | online_form messaging_apps telephone_calls | 1 |
0%
|
| 118 | online_form social_media | 8 |
0.1%
|
| 119 | online_form social_media email | 1 |
0%
|
| 120 | online_form social_media face-to-face_interactions | 1 |
0%
|
| 121 | online_form social_media telephone_calls | 1 |
0%
|
| 122 | online_form suggestion_box | 18 |
0.2%
|
| 123 | online_form suggestion_box complaint | 1 |
0%
|
| 124 | online_form suggestion_box email | 1 |
0%
|
| 125 | online_form telephone_calls | 7 |
0.1%
|
| 126 | online_form telephone_calls email | 1 |
0%
|
| 127 | online_form telephone_calls social_media | 1 |
0%
|
| 128 | other | 20 |
0.2%
|
| 129 | prefer_no_answer | 209 |
1.8%
|
| 130 | social_media | 786 |
6.8%
|
| 131 | social_media complaint | 33 |
0.3%
|
| 132 | social_media complaint online_form | 1 |
0%
|
| 133 | social_media complaint suggestion_box | 5 |
0%
|
| 134 | social_media complaint telephone_calls | 1 |
0%
|
| 135 | social_media complaint/suggestion_box | 5 |
0%
|
| 136 | social_media email | 61 |
0.5%
|
| 137 | social_media email complaint | 11 |
0.1%
|
| 138 | social_media email face-to-face_interactions | 1 |
0%
|
| 139 | social_media email messaging_apps | 1 |
0%
|
| 140 | social_media email online_form messaging_apps | 1 |
0%
|
| 141 | social_media email suggestion_box | 5 |
0%
|
| 142 | social_media email telephone_calls | 1 |
0%
|
| 143 | social_media face-to-face_interactions | 59 |
0.5%
|
| 144 | social_media face-to-face_interactions complaint | 11 |
0.1%
|
| 145 | social_media face-to-face_interactions complaint suggestion_box | 2 |
0%
|
| 146 | social_media face-to-face_interactions email | 16 |
0.1%
|
| 147 | social_media face-to-face_interactions email complaint | 2 |
0%
|
| 148 | social_media face-to-face_interactions messaging_apps | 1 |
0%
|
| 149 | social_media face-to-face_interactions online_form | 16 |
0.1%
|
| 150 | social_media face-to-face_interactions online_form complaint | 3 |
0%
|
| 151 | social_media face-to-face_interactions online_form email | 7 |
0.1%
|
| 152 | social_media face-to-face_interactions online_form email complaint | 3 |
0%
|
| 153 | social_media face-to-face_interactions online_form email complaint suggestion_box | 1 |
0%
|
| 154 | social_media face-to-face_interactions suggestion_box | 8 |
0.1%
|
| 155 | social_media face-to-face_interactions telephone_calls | 1 |
0%
|
| 156 | social_media messaging_apps | 34 |
0.3%
|
| 157 | social_media messaging_apps complaint | 3 |
0%
|
| 158 | social_media messaging_apps complaint suggestion_box | 1 |
0%
|
| 159 | social_media messaging_apps email | 3 |
0%
|
| 160 | social_media messaging_apps email complaint | 1 |
0%
|
| 161 | social_media messaging_apps face-to-face_interactions | 12 |
0.1%
|
| 162 | social_media messaging_apps face-to-face_interactions email complaint | 1 |
0%
|
| 163 | social_media messaging_apps face-to-face_interactions online_form | 3 |
0%
|
| 164 | social_media messaging_apps face-to-face_interactions online_form email | 3 |
0%
|
| 165 | social_media messaging_apps face-to-face_interactions online_form email complaint | 2 |
0%
|
| 166 | social_media messaging_apps online_form | 13 |
0.1%
|
| 167 | social_media messaging_apps online_form email | 2 |
0%
|
| 168 | social_media messaging_apps online_form email complaint | 1 |
0%
|
| 169 | social_media messaging_apps suggestion_box | 3 |
0%
|
| 170 | social_media messaging_apps telephone_calls | 2 |
0%
|
| 171 | social_media online_form | 65 |
0.6%
|
| 172 | social_media online_form complaint | 18 |
0.2%
|
| 173 | social_media online_form complaint/suggestion_box | 1 |
0%
|
| 174 | social_media online_form email | 14 |
0.1%
|
| 175 | social_media online_form email complaint | 2 |
0%
|
| 176 | social_media online_form email suggestion_box | 2 |
0%
|
| 177 | social_media online_form face-to-face_interactions complaint/suggestion_box | 1 |
0%
|
| 178 | social_media online_form messaging_apps | 1 |
0%
|
| 179 | social_media online_form suggestion_box | 2 |
0%
|
| 180 | social_media online_form telephone_calls | 4 |
0%
|
| 181 | social_media other | 1 |
0%
|
| 182 | social_media suggestion_box | 14 |
0.1%
|
| 183 | social_media suggestion_box email | 1 |
0%
|
| 184 | social_media suggestion_box face-to-face_interactions | 1 |
0%
|
| 185 | social_media telephone_calls | 351 |
3%
|
| 186 | social_media telephone_calls complaint | 14 |
0.1%
|
| 187 | social_media telephone_calls complaint face-to-face_interactions | 1 |
0%
|
| 188 | social_media telephone_calls complaint/suggestion_box | 2 |
0%
|
| 189 | social_media telephone_calls email | 32 |
0.3%
|
| 190 | social_media telephone_calls email complaint suggestion_box | 1 |
0%
|
| 191 | social_media telephone_calls email face-to-face_interactions | 1 |
0%
|
| 192 | social_media telephone_calls email online_form | 3 |
0%
|
| 193 | social_media telephone_calls email suggestion_box | 1 |
0%
|
| 194 | social_media telephone_calls face-to-face_interactions | 47 |
0.4%
|
| 195 | social_media telephone_calls face-to-face_interactions complaint | 3 |
0%
|
| 196 | social_media telephone_calls face-to-face_interactions email | 1 |
0%
|
| 197 | social_media telephone_calls face-to-face_interactions email complaint | 3 |
0%
|
| 198 | social_media telephone_calls face-to-face_interactions email suggestion_box | 1 |
0%
|
| 199 | social_media telephone_calls face-to-face_interactions online_form | 2 |
0%
|
| 200 | social_media telephone_calls face-to-face_interactions online_form email complaint | 2 |
0%
|
| 201 | social_media telephone_calls face-to-face_interactions online_form email complaint suggestion_box | 1 |
0%
|
| 202 | social_media telephone_calls face-to-face_interactions online_form suggestion_box | 2 |
0%
|
| 203 | social_media telephone_calls messaging_apps | 83 |
0.7%
|
| 204 | social_media telephone_calls messaging_apps complaint/suggestion_box | 1 |
0%
|
| 205 | social_media telephone_calls messaging_apps complaint/suggestion_box email | 1 |
0%
|
| 206 | social_media telephone_calls messaging_apps complaint/suggestion_box email face-to-face_interactions online_form | 1 |
0%
|
| 207 | social_media telephone_calls messaging_apps email | 2 |
0%
|
| 208 | social_media telephone_calls messaging_apps face-to-face_interactions | 1 |
0%
|
| 209 | social_media telephone_calls messaging_apps face-to-face_interactions email complaint | 1 |
0%
|
| 210 | social_media telephone_calls messaging_apps face-to-face_interactions email suggestion_box | 1 |
0%
|
| 211 | social_media telephone_calls messaging_apps face-to-face_interactions online_form | 1 |
0%
|
| 212 | social_media telephone_calls messaging_apps face-to-face_interactions online_form complaint suggestion_box | 1 |
0%
|
| 213 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email | 1 |
0%
|
| 214 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint | 1 |
0%
|
| 215 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint suggestion_box | 11 |
0.1%
|
| 216 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint/suggestion_box | 1 |
0%
|
| 217 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email suggestion_box | 1 |
0%
|
| 218 | social_media telephone_calls messaging_apps online_form | 1 |
0%
|
| 219 | social_media telephone_calls messaging_apps online_form email | 2 |
0%
|
| 220 | social_media telephone_calls messaging_apps online_form email complaint/suggestion_box | 1 |
0%
|
| 221 | social_media telephone_calls online_form | 24 |
0.2%
|
| 222 | social_media telephone_calls online_form complaint | 1 |
0%
|
| 223 | social_media telephone_calls online_form email | 9 |
0.1%
|
| 224 | social_media telephone_calls online_form email complaint suggestion_box | 1 |
0%
|
| 225 | social_media telephone_calls online_form email complaint/suggestion_box | 1 |
0%
|
| 226 | social_media telephone_calls other | 1 |
0%
|
| 227 | social_media telephone_calls suggestion_box | 5 |
0%
|
| 228 | suggestion_box | 94 |
0.8%
|
| 229 | suggestion_box complaint | 2 |
0%
|
| 230 | suggestion_box complaint face-to-face_interactions | 1 |
0%
|
| 231 | suggestion_box email | 1 |
0%
|
| 232 | suggestion_box email online_form | 1 |
0%
|
| 233 | suggestion_box face-to-face_interactions | 2 |
0%
|
| 234 | suggestion_box face-to-face_interactions telephone_calls | 3 |
0%
|
| 235 | suggestion_box online_form | 1 |
0%
|
| 236 | suggestion_box social_media | 1 |
0%
|
| 237 | telephone_calls | 883 |
7.7%
|
| 238 | telephone_calls complaint | 34 |
0.3%
|
| 239 | telephone_calls complaint online_form email | 1 |
0%
|
| 240 | telephone_calls complaint suggestion_box | 3 |
0%
|
| 241 | telephone_calls complaint/suggestion_box | 5 |
0%
|
| 242 | telephone_calls email | 56 |
0.5%
|
| 243 | telephone_calls email complaint | 4 |
0%
|
| 244 | telephone_calls email face-to-face_interactions | 1 |
0%
|
| 245 | telephone_calls email online_form social_media | 1 |
0%
|
| 246 | telephone_calls email social_media | 1 |
0%
|
| 247 | telephone_calls email suggestion_box | 9 |
0.1%
|
| 248 | telephone_calls face-to-face_interactions | 82 |
0.7%
|
| 249 | telephone_calls face-to-face_interactions complaint | 13 |
0.1%
|
| 250 | telephone_calls face-to-face_interactions complaint suggestion_box | 3 |
0%
|
| 251 | telephone_calls face-to-face_interactions complaint/suggestion_box | 3 |
0%
|
| 252 | telephone_calls face-to-face_interactions email | 10 |
0.1%
|
| 253 | telephone_calls face-to-face_interactions online_form | 3 |
0%
|
| 254 | telephone_calls face-to-face_interactions online_form complaint | 1 |
0%
|
| 255 | telephone_calls face-to-face_interactions online_form email | 1 |
0%
|
| 256 | telephone_calls face-to-face_interactions online_form email complaint | 1 |
0%
|
| 257 | telephone_calls face-to-face_interactions online_form suggestion_box | 1 |
0%
|
| 258 | telephone_calls face-to-face_interactions social_media email | 1 |
0%
|
| 259 | telephone_calls face-to-face_interactions suggestion_box | 2 |
0%
|
| 260 | telephone_calls messaging_apps | 41 |
0.4%
|
| 261 | telephone_calls messaging_apps complaint | 1 |
0%
|
| 262 | telephone_calls messaging_apps email | 3 |
0%
|
| 263 | telephone_calls messaging_apps email complaint | 2 |
0%
|
| 264 | telephone_calls messaging_apps email suggestion_box | 2 |
0%
|
| 265 | telephone_calls messaging_apps face-to-face_interactions | 6 |
0.1%
|
| 266 | telephone_calls messaging_apps face-to-face_interactions online_form | 3 |
0%
|
| 267 | telephone_calls messaging_apps face-to-face_interactions online_form email | 1 |
0%
|
| 268 | telephone_calls messaging_apps online_form | 2 |
0%
|
| 269 | telephone_calls messaging_apps social_media | 6 |
0.1%
|
| 270 | telephone_calls messaging_apps social_media online_form | 2 |
0%
|
| 271 | telephone_calls messaging_apps suggestion_box | 1 |
0%
|
| 272 | telephone_calls online_form | 38 |
0.3%
|
| 273 | telephone_calls online_form complaint | 6 |
0.1%
|
| 274 | telephone_calls online_form email | 15 |
0.1%
|
| 275 | telephone_calls online_form email complaint | 2 |
0%
|
| 276 | telephone_calls online_form email face-to-face_interactions | 1 |
0%
|
| 277 | telephone_calls online_form face-to-face_interactions | 2 |
0%
|
| 278 | telephone_calls online_form messaging_apps | 1 |
0%
|
| 279 | telephone_calls online_form social_media | 2 |
0%
|
| 280 | telephone_calls online_form suggestion_box | 2 |
0%
|
| 281 | telephone_calls other | 2 |
0%
|
| 282 | telephone_calls social_media | 53 |
0.5%
|
| 283 | telephone_calls social_media complaint | 1 |
0%
|
| 284 | telephone_calls social_media complaint email online_form | 1 |
0%
|
| 285 | telephone_calls social_media complaint/suggestion_box | 2 |
0%
|
| 286 | telephone_calls social_media email | 1 |
0%
|
| 287 | telephone_calls social_media face-to-face_interactions | 2 |
0%
|
| 288 | telephone_calls social_media face-to-face_interactions online_form email | 1 |
0%
|
| 289 | telephone_calls social_media face-to-face_interactions online_form email complaint | 1 |
0%
|
| 290 | telephone_calls social_media messaging_apps | 4 |
0%
|
| 291 | telephone_calls social_media messaging_apps face-to-face_interactions online_form email complaint suggestion_box | 1 |
0%
|
| 292 | telephone_calls social_media online_form | 4 |
0%
|
| 293 | telephone_calls social_media online_form email | 1 |
0%
|
| 294 | telephone_calls suggestion_box | 14 |
0.1%
|
| Missing value | 5645 |
49%
|