| Value | Category | Cases | |
|---|---|---|---|
| 1 | complaint | 55 |
4.3%
|
| 2 | complaint email | 1 |
0.1%
|
| 3 | complaint email face-to-face_interactions | 0 |
0%
|
| 4 | complaint email online_form | 0 |
0%
|
| 5 | complaint email telephone_calls | 0 |
0%
|
| 6 | complaint face-to-face_interactions | 3 |
0.2%
|
| 7 | complaint face-to-face_interactions social_media | 1 |
0.1%
|
| 8 | complaint face-to-face_interactions telephone_calls | 1 |
0.1%
|
| 9 | complaint face-to-face_interactions telephone_calls email | 0 |
0%
|
| 10 | complaint messaging_apps | 1 |
0.1%
|
| 11 | complaint online_form | 3 |
0.2%
|
| 12 | complaint social_media email | 0 |
0%
|
| 13 | complaint telephone_calls | 2 |
0.2%
|
| 14 | complaint telephone_calls email | 0 |
0%
|
| 15 | complaint telephone_calls online_form | 0 |
0%
|
| 16 | do_not_know | 276 |
21.5%
|
| 17 | 49 |
3.8%
|
|
| 18 | email complaint | 2 |
0.2%
|
| 19 | email complaint face-to-face_interactions | 0 |
0%
|
| 20 | email complaint online_form | 1 |
0.1%
|
| 21 | email complaint social_media | 0 |
0%
|
| 22 | email complaint social_media telephone_calls | 0 |
0%
|
| 23 | email complaint telephone_calls | 1 |
0.1%
|
| 24 | email face-to-face_interactions | 2 |
0.2%
|
| 25 | email face-to-face_interactions messaging_apps | 0 |
0%
|
| 26 | email face-to-face_interactions telephone_calls | 1 |
0.1%
|
| 27 | email messaging_apps | 1 |
0.1%
|
| 28 | email messaging_apps social_media | 0 |
0%
|
| 29 | email messaging_apps social_media telephone_calls | 0 |
0%
|
| 30 | email online_form | 11 |
0.9%
|
| 31 | email online_form complaint | 0 |
0%
|
| 32 | email online_form face-to-face_interactions | 0 |
0%
|
| 33 | email online_form face-to-face_interactions telephone_calls messaging_apps | 0 |
0%
|
| 34 | email online_form messaging_apps | 0 |
0%
|
| 35 | email online_form social_media | 0 |
0%
|
| 36 | email online_form telephone_calls | 0 |
0%
|
| 37 | email social_media | 2 |
0.2%
|
| 38 | email social_media messaging_apps | 0 |
0%
|
| 39 | email social_media telephone_calls | 1 |
0.1%
|
| 40 | email telephone_calls | 0 |
0%
|
| 41 | email telephone_calls face-to-face_interactions | 1 |
0.1%
|
| 42 | email telephone_calls online_form | 1 |
0.1%
|
| 43 | email telephone_calls social_media | 0 |
0%
|
| 44 | face-to-face_interactions | 89 |
6.9%
|
| 45 | face-to-face_interactions complaint | 4 |
0.3%
|
| 46 | face-to-face_interactions email | 7 |
0.5%
|
| 47 | face-to-face_interactions email complaint | 1 |
0.1%
|
| 48 | face-to-face_interactions email online_form | 1 |
0.1%
|
| 49 | face-to-face_interactions email telephone_calls | 0 |
0%
|
| 50 | face-to-face_interactions messaging_apps | 1 |
0.1%
|
| 51 | face-to-face_interactions messaging_apps other | 0 |
0%
|
| 52 | face-to-face_interactions messaging_apps telephone_calls | 1 |
0.1%
|
| 53 | face-to-face_interactions messaging_apps telephone_calls social_media online_form email complaint | 1 |
0.1%
|
| 54 | face-to-face_interactions online_form | 7 |
0.5%
|
| 55 | face-to-face_interactions online_form complaint | 0 |
0%
|
| 56 | face-to-face_interactions online_form email | 2 |
0.2%
|
| 57 | face-to-face_interactions online_form email complaint | 0 |
0%
|
| 58 | face-to-face_interactions online_form email social_media | 0 |
0%
|
| 59 | face-to-face_interactions online_form telephone_calls | 2 |
0.2%
|
| 60 | face-to-face_interactions social_media | 2 |
0.2%
|
| 61 | face-to-face_interactions social_media telephone_calls | 1 |
0.1%
|
| 62 | face-to-face_interactions telephone_calls | 11 |
0.9%
|
| 63 | face-to-face_interactions telephone_calls email | 1 |
0.1%
|
| 64 | face-to-face_interactions telephone_calls messaging_apps | 0 |
0%
|
| 65 | face-to-face_interactions telephone_calls online_form | 0 |
0%
|
| 66 | face-to-face_interactions telephone_calls social_media | 0 |
0%
|
| 67 | messaging_apps | 7 |
0.5%
|
| 68 | messaging_apps complaint | 0 |
0%
|
| 69 | messaging_apps email | 0 |
0%
|
| 70 | messaging_apps email complaint | 0 |
0%
|
| 71 | messaging_apps email face-to-face_interactions | 1 |
0.1%
|
| 72 | messaging_apps email online_form | 1 |
0.1%
|
| 73 | messaging_apps email social_media telephone_calls | 0 |
0%
|
| 74 | messaging_apps face-to-face_interactions | 1 |
0.1%
|
| 75 | messaging_apps face-to-face_interactions email | 0 |
0%
|
| 76 | messaging_apps face-to-face_interactions online_form | 0 |
0%
|
| 77 | messaging_apps face-to-face_interactions online_form complaint | 0 |
0%
|
| 78 | messaging_apps face-to-face_interactions online_form email complaint | 0 |
0%
|
| 79 | messaging_apps face-to-face_interactions social_media telephone_calls email | 0 |
0%
|
| 80 | messaging_apps online_form | 3 |
0.2%
|
| 81 | messaging_apps online_form complaint | 0 |
0%
|
| 82 | messaging_apps online_form email | 0 |
0%
|
| 83 | messaging_apps online_form email complaint | 0 |
0%
|
| 84 | messaging_apps online_form email face-to-face_interactions complaint | 0 |
0%
|
| 85 | messaging_apps online_form email social_media | 1 |
0.1%
|
| 86 | messaging_apps online_form social_media | 1 |
0.1%
|
| 87 | messaging_apps social_media | 1 |
0.1%
|
| 88 | messaging_apps social_media email | 0 |
0%
|
| 89 | messaging_apps social_media telephone_calls | 1 |
0.1%
|
| 90 | messaging_apps telephone_calls | 1 |
0.1%
|
| 91 | messaging_apps telephone_calls email | 0 |
0%
|
| 92 | messaging_apps telephone_calls online_form | 0 |
0%
|
| 93 | messaging_apps telephone_calls social_media | 0 |
0%
|
| 94 | online_form | 76 |
5.9%
|
| 95 | online_form complaint | 5 |
0.4%
|
| 96 | online_form complaint email | 0 |
0%
|
| 97 | online_form complaint other | 1 |
0.1%
|
| 98 | online_form complaint social_media | 0 |
0%
|
| 99 | online_form email | 17 |
1.3%
|
| 100 | online_form email complaint | 1 |
0.1%
|
| 101 | online_form email complaint messaging_apps social_media | 0 |
0%
|
| 102 | online_form email messaging_apps | 1 |
0.1%
|
| 103 | online_form email social_media | 1 |
0.1%
|
| 104 | online_form email social_media face-to-face_interactions | 1 |
0.1%
|
| 105 | online_form email telephone_calls | 3 |
0.2%
|
| 106 | online_form face-to-face_interactions | 7 |
0.5%
|
| 107 | online_form face-to-face_interactions complaint | 2 |
0.2%
|
| 108 | online_form face-to-face_interactions email | 0 |
0%
|
| 109 | online_form messaging_apps | 3 |
0.2%
|
| 110 | online_form messaging_apps complaint | 1 |
0.1%
|
| 111 | online_form messaging_apps email | 0 |
0%
|
| 112 | online_form messaging_apps email telephone_calls | 0 |
0%
|
| 113 | online_form messaging_apps social_media | 0 |
0%
|
| 114 | online_form social_media | 5 |
0.4%
|
| 115 | online_form social_media complaint | 1 |
0.1%
|
| 116 | online_form social_media face-to-face_interactions email | 0 |
0%
|
| 117 | online_form social_media telephone_calls | 1 |
0.1%
|
| 118 | online_form telephone_calls | 7 |
0.5%
|
| 119 | online_form telephone_calls messaging_apps | 0 |
0%
|
| 120 | online_form telephone_calls social_media | 0 |
0%
|
| 121 | other | 30 |
2.3%
|
| 122 | prefer_not_to_answer | 46 |
3.6%
|
| 123 | social_media | 150 |
11.7%
|
| 124 | social_media complaint | 4 |
0.3%
|
| 125 | social_media complaint email | 0 |
0%
|
| 126 | social_media complaint email online_form | 0 |
0%
|
| 127 | social_media complaint face-to-face_interactions | 1 |
0.1%
|
| 128 | social_media complaint online_form | 2 |
0.2%
|
| 129 | social_media complaint telephone_calls | 1 |
0.1%
|
| 130 | social_media email | 8 |
0.6%
|
| 131 | social_media email complaint | 0 |
0%
|
| 132 | social_media email face-to-face_interactions | 2 |
0.2%
|
| 133 | social_media email messaging_apps | 0 |
0%
|
| 134 | social_media email online_form | 2 |
0.2%
|
| 135 | social_media email online_form messaging_apps face-to-face_interactions telephone_calls | 0 |
0%
|
| 136 | social_media email online_form messaging_apps telephone_calls | 1 |
0.1%
|
| 137 | social_media email telephone_calls | 0 |
0%
|
| 138 | social_media face-to-face_interactions | 9 |
0.7%
|
| 139 | social_media face-to-face_interactions complaint | 0 |
0%
|
| 140 | social_media face-to-face_interactions email | 0 |
0%
|
| 141 | social_media face-to-face_interactions email complaint | 0 |
0%
|
| 142 | social_media face-to-face_interactions online_form | 4 |
0.3%
|
| 143 | social_media face-to-face_interactions online_form complaint | 0 |
0%
|
| 144 | social_media face-to-face_interactions online_form email | 0 |
0%
|
| 145 | social_media face-to-face_interactions online_form email complaint | 0 |
0%
|
| 146 | social_media face-to-face_interactions telephone_calls | 4 |
0.3%
|
| 147 | social_media messaging_apps | 0 |
0%
|
| 148 | social_media messaging_apps complaint | 0 |
0%
|
| 149 | social_media messaging_apps email | 0 |
0%
|
| 150 | social_media messaging_apps face-to-face_interactions | 1 |
0.1%
|
| 151 | social_media messaging_apps face-to-face_interactions complaint | 0 |
0%
|
| 152 | social_media messaging_apps face-to-face_interactions online_form | 0 |
0%
|
| 153 | social_media messaging_apps face-to-face_interactions online_form email | 0 |
0%
|
| 154 | social_media messaging_apps online_form | 0 |
0%
|
| 155 | social_media messaging_apps online_form complaint | 0 |
0%
|
| 156 | social_media messaging_apps online_form email | 0 |
0%
|
| 157 | social_media messaging_apps telephone_calls | 0 |
0%
|
| 158 | social_media online_form | 20 |
1.6%
|
| 159 | social_media online_form complaint | 1 |
0.1%
|
| 160 | social_media online_form complaint email | 0 |
0%
|
| 161 | social_media online_form email | 4 |
0.3%
|
| 162 | social_media online_form email complaint | 1 |
0.1%
|
| 163 | social_media online_form email telephone_calls | 0 |
0%
|
| 164 | social_media online_form face-to-face_interactions | 1 |
0.1%
|
| 165 | social_media online_form messaging_apps | 0 |
0%
|
| 166 | social_media online_form telephone_calls | 1 |
0.1%
|
| 167 | social_media other | 0 |
0%
|
| 168 | social_media telephone_calls | 26 |
2%
|
| 169 | social_media telephone_calls complaint | 2 |
0.2%
|
| 170 | social_media telephone_calls email | 2 |
0.2%
|
| 171 | social_media telephone_calls email complaint | 0 |
0%
|
| 172 | social_media telephone_calls face-to-face_interactions | 18 |
1.4%
|
| 173 | social_media telephone_calls face-to-face_interactions complaint | 0 |
0%
|
| 174 | social_media telephone_calls face-to-face_interactions email | 1 |
0.1%
|
| 175 | social_media telephone_calls face-to-face_interactions email complaint | 0 |
0%
|
| 176 | social_media telephone_calls face-to-face_interactions online_form | 0 |
0%
|
| 177 | social_media telephone_calls face-to-face_interactions online_form email complaint | 0 |
0%
|
| 178 | social_media telephone_calls face-to-face_interactions online_form messaging_apps email complaint | 0 |
0%
|
| 179 | social_media telephone_calls messaging_apps | 0 |
0%
|
| 180 | social_media telephone_calls messaging_apps email | 0 |
0%
|
| 181 | social_media telephone_calls messaging_apps email complaint | 0 |
0%
|
| 182 | social_media telephone_calls messaging_apps face-to-face_interactions | 0 |
0%
|
| 183 | social_media telephone_calls messaging_apps face-to-face_interactions email | 0 |
0%
|
| 184 | social_media telephone_calls messaging_apps face-to-face_interactions email complaint | 0 |
0%
|
| 185 | social_media telephone_calls messaging_apps face-to-face_interactions online_form | 0 |
0%
|
| 186 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email | 0 |
0%
|
| 187 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint | 1 |
0.1%
|
| 188 | social_media telephone_calls messaging_apps online_form email | 0 |
0%
|
| 189 | social_media telephone_calls messaging_apps online_form email complaint | 1 |
0.1%
|
| 190 | social_media telephone_calls online_form | 5 |
0.4%
|
| 191 | social_media telephone_calls online_form complaint | 0 |
0%
|
| 192 | social_media telephone_calls online_form email | 2 |
0.2%
|
| 193 | social_media telephone_calls online_form email complaint | 0 |
0%
|
| 194 | social_media telephone_calls online_form email face-to-face_interactions | 0 |
0%
|
| 195 | social_media telephone_calls online_form email face-to-face_interactions messaging_apps complaint | 1 |
0.1%
|
| 196 | social_media telephone_calls online_form email messaging_apps | 1 |
0.1%
|
| 197 | social_media telephone_calls online_form face-to-face_interactions | 0 |
0%
|
| 198 | telephone_calls | 121 |
9.4%
|
| 199 | telephone_calls complaint | 4 |
0.3%
|
| 200 | telephone_calls complaint email online_form social_media | 0 |
0%
|
| 201 | telephone_calls complaint face-to-face_interactions | 1 |
0.1%
|
| 202 | telephone_calls complaint face-to-face_interactions social_media | 0 |
0%
|
| 203 | telephone_calls complaint messaging_apps | 1 |
0.1%
|
| 204 | telephone_calls email | 7 |
0.5%
|
| 205 | telephone_calls email complaint | 1 |
0.1%
|
| 206 | telephone_calls email complaint online_form | 1 |
0.1%
|
| 207 | telephone_calls email complaint social_media | 0 |
0%
|
| 208 | telephone_calls email face-to-face_interactions | 3 |
0.2%
|
| 209 | telephone_calls email messaging_apps | 0 |
0%
|
| 210 | telephone_calls email online_form | 0 |
0%
|
| 211 | telephone_calls email social_media | 1 |
0.1%
|
| 212 | telephone_calls face-to-face_interactions | 38 |
3%
|
| 213 | telephone_calls face-to-face_interactions complaint | 5 |
0.4%
|
| 214 | telephone_calls face-to-face_interactions complaint email | 0 |
0%
|
| 215 | telephone_calls face-to-face_interactions email | 12 |
0.9%
|
| 216 | telephone_calls face-to-face_interactions email complaint | 0 |
0%
|
| 217 | telephone_calls face-to-face_interactions messaging_apps | 0 |
0%
|
| 218 | telephone_calls face-to-face_interactions online_form | 2 |
0.2%
|
| 219 | telephone_calls face-to-face_interactions online_form complaint | 0 |
0%
|
| 220 | telephone_calls face-to-face_interactions online_form email | 0 |
0%
|
| 221 | telephone_calls face-to-face_interactions online_form email complaint | 0 |
0%
|
| 222 | telephone_calls face-to-face_interactions social_media | 4 |
0.3%
|
| 223 | telephone_calls messaging_apps | 4 |
0.3%
|
| 224 | telephone_calls messaging_apps complaint | 0 |
0%
|
| 225 | telephone_calls messaging_apps email | 0 |
0%
|
| 226 | telephone_calls messaging_apps face-to-face_interactions | 0 |
0%
|
| 227 | telephone_calls messaging_apps face-to-face_interactions email complaint | 0 |
0%
|
| 228 | telephone_calls messaging_apps face-to-face_interactions online_form email | 0 |
0%
|
| 229 | telephone_calls messaging_apps online_form | 1 |
0.1%
|
| 230 | telephone_calls messaging_apps social_media | 0 |
0%
|
| 231 | telephone_calls messaging_apps social_media face-to-face_interactions | 0 |
0%
|
| 232 | telephone_calls online_form | 6 |
0.5%
|
| 233 | telephone_calls online_form complaint | 0 |
0%
|
| 234 | telephone_calls online_form email | 7 |
0.5%
|
| 235 | telephone_calls online_form email complaint | 1 |
0.1%
|
| 236 | telephone_calls online_form face-to-face_interactions | 1 |
0.1%
|
| 237 | telephone_calls online_form face-to-face_interactions email | 0 |
0%
|
| 238 | telephone_calls online_form messaging_apps | 0 |
0%
|
| 239 | telephone_calls online_form social_media | 0 |
0%
|
| 240 | telephone_calls other | 0 |
0%
|
| 241 | telephone_calls social_media | 10 |
0.8%
|
| 242 | telephone_calls social_media complaint | 0 |
0%
|
| 243 | telephone_calls social_media complaint online_form | 0 |
0%
|
| 244 | telephone_calls social_media email | 0 |
0%
|
| 245 | telephone_calls social_media email complaint | 0 |
0%
|
| 246 | telephone_calls social_media email online_form | 1 |
0.1%
|
| 247 | telephone_calls social_media face-to-face_interactions | 3 |
0.2%
|
| 248 | telephone_calls social_media face-to-face_interactions complaint | 0 |
0%
|
| 249 | telephone_calls social_media messaging_apps | 0 |
0%
|
| 250 | telephone_calls social_media messaging_apps face-to-face_interactions email complaint | 0 |
0%
|
| 251 | telephone_calls social_media online_form complaint | 0 |
0%
|
| 252 | telephone_calls social_media online_form email | 0 |
0%
|