Value | Category | Cases | |
---|---|---|---|
1 | Card stuck in ATM/not functioning | 13 |
1.9%
|
2 | Cash assistance terminated (request for further information/appeal) | 141 |
20.4%
|
3 | Change in status requiring update to registration data | 81 |
11.7%
|
4 | Lost/forgotten PIN | 12 |
1.7%
|
5 | Lost/stolen card | 12 |
1.7%
|
6 | Non-transfer/late transfer of cash to card | 37 |
5.4%
|
7 | Other cash related issue or query | 220 |
31.8%
|
8 | Other non-cash related issues e.g. access to services | 88 |
12.7%
|
9 | Other protection threats (not directly related to cash assistance) | 6 |
0.9%
|
10 | Request for emergency cash assistance e.g. to access health care | 81 |
11.7%
|
Sysmiss | 2975 |