Financial Literacy and Financial Services Survey 2011

Bosnia and Herzegovina, 2011

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WBG_BIH_2011_FLFS_v01_M

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May 19, 2021

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May 19, 2021

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P7a. In a conflict with a fin. org....How sure are you in a quick resolution (P7a)

Data file: World_Bank_BIH_FinLit_Survey

Overview

Valid: 1036

Invalid: 0

Type: Discrete

Decimal: 0

Start: 139

End: 139

Width: 1

Range: 1 - 9

Format: Numeric

Questions and instructions

Literal question

If a conflict with a financial organization (bank, insurance company or the like) arises regarding the provision of financial services to you, how sure are you in the quick and just resolution of the dispute? How sure are you in a quick resolution

Categories

Value	Category	Cases
1	I am not at all sure	202	19.5%
2	I am not quite sure	331	31.9%
3	Fifty-fifty	361	34.8%
4	I am rather sure	96	9.3%
5	I am completely sure	22	2.1%
9	Don’t know	24	2.3%

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

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