Financial Literacy and Financial Services Survey 2011

Bosnia and Herzegovina, 2011

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WBG_BIH_2011_FLFS_v01_M

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May 19, 2021

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May 19, 2021

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P7b. In a conflict with a fin. org....How sure are you in a just resolution (P7b)

Data file: World_Bank_BIH_FinLit_Survey

Overview

Valid: 1036

Invalid: 0

Type: Discrete

Decimal: 0

Start: 140

End: 140

Width: 1

Range: 1 - 9

Format: Numeric

Questions and instructions

Literal question

If a conflict with a financial organization (bank, insurance company or the like) arises regarding the provision of financial services to you, how sure are you in the quick and just resolution of the dispute? How sure are you in a just dispute resolution

Categories

Value	Category	Cases
1	I am not at all sure	224	21.6%
2	I am not quite sure	337	32.5%
3	Fifty-fifty	308	29.7%
4	I am rather sure	97	9.4%
5	I am completely sure	39	3.8%
9	Don’t know	31	3%

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

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