Post Distribution Monitoring: COVID-19 Emergency Response Assistance, 2021

Jordan, 2021

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UNHCR_JOR_2021_PDM_COVID_v2.1

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UNHCR

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Middle East and North Africa Post-Distribution Monitoring

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Mar 13, 2023

Last modified

Mar 13, 2023

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Data file: Household

This file contains the household data collected during the survey.

Cases:	616
Variables:	278

Variables

Household ID

Date

A1. Date

governoratet

A3. governoratet:

person_registered

A5. Is the person registered to receive the cash from UNHCR, or another member of their household over the age of 18, available for this survey?

Thank_you

Thank you for your time. We need to speak to the person registered to receive the cash from UNHCR or another member of their household.

hello

We would like to ask you a few questions about the work of UNHCR. The answers to these questions will help to understand if there is anything UNHCR can do to improve how we work and what we do.

Your_participation

Your participation is voluntary, and you can choose not to answer some of the questions.

Your_answers

Your answers will not be used to determine if you or anyone in your household is eligble for assistance (or resettlement).

The_survey_will_take

The survey will take about 30 minutes, and I will be recording your responses using this tablet.

informed_consent

B1. Do you agree to continue with this survey?

Thank_you_for_your_time

Thank you for your time.

nationality

B3. What is your nationality?

sex

B5. What is your sex?

age

B6. What is your age?

living_in_Jordan

B7. How long has this household been living in Jordan?

person_reg_cash

B8. Are you the person registered to receive the cash assistance from UNHCR?

sex_person_reg

B8a. What is the sex of the person registered to receive the cash assistance from UNHCR?

relation_person_reg

B8b. What is your relation to the person registered to receive the cash assistance from UNHCR?

household_hint

Instructions for enumerators: By “household” we mean people may or may not be relatives and who sleep under the same roof and take meals together at least four days a week.

reg_unhcr

B9a. Are they all registered with UNHCR?

nationality_not_registered

B9c.if no what is the nationality of the not registered?

cases_registered_UNHCR

B9b How many cases are registered with UNHCR?

other_receving

B10. How many of the registered cases (other than yours) are receiving cash assistance from UNHCR?

Other_assitance

B10a. Besides the UNHCR covid-19 emergency assistance cash assistance you received, do you receive other assistance (cash or in -kind such as food aid)?

Other_assitance_where_1

B10b.If yes, please specify from which organization?/WFP

Other_assitance_where_2

B10b.If yes, please specify from which organization?/UNICEF

Other_assitance_where_3

B10b.If yes, please specify from which organization?/INGOs

Other_assitance_where_4

B10b.If yes, please specify from which organization?/Local organisations

Other_assitance_where_5

B10b.If yes, please specify from which organization?/other

assistance_method

B12. How did you receive your UNHCR COVID-19 cash assistance?

cal_Total

Household size

unhcr_received

C1. How much cash did your household receive from UNHCR at the last distribution? COVID assistance

amount_expecting

C2. Was this the amount you were expecting to receive?

day_expecting

C3. Did you receive the cash from UNHCR on the day you were expecting it?

need_help_recieve

C4. Did the person registered to receive the cash need help to withdraw or spend the cash assistance?

Why_need_help_1

C4a. Why did they need help?/Limited mobility

Why_need_help_2

C4a. Why did they need help?/No time

Why_need_help_3

C4a. Why did they need help?/Did not know how to use the card

Why_need_help_4

C4a. Why did they need help?/Items too heavy to carry

Why_need_help_5

C4a. Why did they need help?/Place of withdrawal of cash not accessible

Why_need_help_6

C4a. Why did they need help?/No money to pay transport to withdraw/spend the cash

Why_need_help_7

C4a. Why did they need help?/Can’t read instructions to withdraw money

Why_need_help_8

C4a. Why did they need help?/Instructions to withdraw are in a language I don’t understand

Why_need_help_9

C4a. Why did they need help?/Other

Where_spend_cash_1

C5. Where did you go to spend the cash?/Local market

Where_spend_cash_2

C5. Where did you go to spend the cash?/Local shop

Where_spend_cash_3

C5. Where did you go to spend the cash?/Supermarket

Where_spend_cash_4

C5. Where did you go to spend the cash?/Wholesalers

Where_spend_cash_5

C5. Where did you go to spend the cash?/landlord

Where_spend_cash_6

C5. Where did you go to spend the cash?/other

Where_spend_cash_7

C5. Where did you go to spend the cash?/Don't know

nearest_ATM_agent

C6. Do you collect assistance from the nearest ATM to you?

nearest_ATM_agent_no_1

C6a. If no, why?/ATM technical error

nearest_ATM_agent_no_2

C6a. If no, why?/Long line/crowding

nearest_ATM_agent_no_3

C6a. If no, why?/The ATM is out of service

nearest_ATM_agent_no_4

C6a. If no, why?/Didn’t feel safe

nearest_ATM_agent_no_5

C6a. If no, why?/Other

time_reamarket

C7. How long did it take you to reach the place you spent the cash?

travel_cost

C8. How much did it cost you to go and come back to the place you spent the cash?

Trips

C9. How many trips did you make to withdraw?

Numberoftrips

C9a. If Multiple trips same day, how many time

NumberofDays

C9b. If Multiple trips same day, how many days

possession_now

C10. Who is in possession of your ATM card ?

Who_dehow_spent

C11. Who in your household decided how the cash assistance should be spent?

Disagreement

C12. Was there any disagreement on use of the cash assistance?

other_sources_income

C13. What other sources of income or support has your household received or used in the last 4 weeks?

formal_income_generat

Formal income generating activities e.g. any business or activities generating money, or salary

informal_income_generat

Informal income generating activities e.g. casual /seasonal labour

savings

Savings

remittances

Remittances

support_from_f

Support from friends / family (locally)

loans__debt_or

Loans (debt or credit)

ngos_ag_cas

NGOs/agencies – giving cash support

ngos_ag_mat

NGOs/agencies – giving material support

ngos_ag_other

NGOs/agencies – giving other support

other_income

Other

cal_income

total income

income_sector

C14. In which sector were the activity?

pre_COVID_income

C15. Were you working before COVID-19 pandemic?

pre_COVID_income_what

C15a. if yes, In which sector?

feel_unsafe_or_risk

D1. Did you feel physically unsafe or at risk of harm during the last distribution:

Going_withor_get_money

D1a. Going to withdraw or get the money?

withdraw_COVID

D1a1. If Yes is it related to the COVID-19 pandemic?

Keeping_money_home

D1b. Keeping the money at home?

Going_spenmoney

D1c. Going to spend the money?

Spend_COVID

D1c1. If Yes is it related to the COVID-19 pandemic?

Any_other_risk

D1d. Did anything else make you feel physically unsafe or at risk of harm related to the cash assistance?

problems_cash

D2. Did you experience any of these problems receiving/withdrawing or spending the cash from UNHCR?

registereperson_not

D2a. The registered person is not available to withdraw or access the money?

Wrong_forgotten_pincode

D2b. Wrong pin code or forgotten pin code or could not enter PIN code yourself?

Poor_service_withdrawing

D2c. Poor service at the bank when withdrawing the money?

Poor_service_type_Iris_1

D2c1. What Difficulties did you face?/Many attempts to scan the eye

Poor_service_type_Iris_2

D2c1. What Difficulties did you face?/Couldn’t scan the eye at all

Poor_service_type_Iris_3

D2c1. What Difficulties did you face?/Didn’t know how to use the iris camera

Poor_service_type_Iris_4

D2c1. What Difficulties did you face?/Have to go the bank more than once to withdraw the money because of the crowds

Poor_service_type_Iris_5

D2c1. What Difficulties did you face?/Didn’t feel safe scanning my eyes

Poor_service_type_Iris_6

D2c1. What Difficulties did you face?/Don’t know how to use the ATM

Poor_service_type_Iris_7

D2c1. What Difficulties did you face?/The machine is out of service

Poor_service_type_Iris_8

D2c1. What Difficulties did you face?/Cash machine said not authorised

Poor_service_type_Iris_9

D2c1. What Difficulties did you face?/Wrong balance (zero or less balance)

Poor_service_type_Iris_10

D2c1. What Difficulties did you face?/didn't take the covid-19 vaccine and I didn't have a negative PCR test as per the government procedures to enter facilities

Poor_service_type_Iris_11

D2c1. What Difficulties did you face?/Other

attempts_iris

How many attempt?

Poor_service_type_Card_1

D2c1. What Difficulties did you face?/Have to go the bank more than once to withdraw the money because of the crowds

Poor_service_type_Card_2

D2c1. What Difficulties did you face?/Don’t know how to use the ATM

Poor_service_type_Card_3

D2c1. What Difficulties did you face?/The machine is out of service

Poor_service_type_Card_4

D2c1. What Difficulties did you face?/Wrong balance (zero or less balance)

Poor_service_type_Card_5

D2c1. What Difficulties did you face?/Lost ATM Card

Poor_service_type_Card_6

D2c1. What Difficulties did you face?/Didn’t feel safe using ATM card

Poor_service_type_Card_7

D2c1. What Difficulties did you face?/didn't take the covid-19 vaccine and I didn't have a negative PCR test as per the government procedures to enter facilities

Poor_service_type_Card_8

D2c1. What Difficulties did you face?/Other

Trarefuse_serve

D2d. Market/shop/trader/ Wholesalers refused to serve you?

Pay_money_favour

D2e. Needed to pay additional money or do favours in order to withdraw or spend cash?

Who_give_money_favours_1

D2ea. Who did you need to give money or favours to?/Another household member

Who_give_money_favours_2

D2ea. Who did you need to give money or favours to?/Another family member (outside the household)

Who_give_money_favours_3

D2ea. Who did you need to give money or favours to?/Friend

Who_give_money_favours_4

D2ea. Who did you need to give money or favours to?/Community leader

Who_give_money_favours_5

D2ea. Who did you need to give money or favours to?/Stranger

Who_give_money_favours_6

D2ea. Who did you need to give money or favours to?/Bank/mobile money/FSP agent

Who_give_money_favours_7

D2ea. Who did you need to give money or favours to?/Shopkeeper

Who_give_money_favours_8

D2ea. Who did you need to give money or favours to?/Other

anyother_problems

D2f. Did you experience any other problems withdrawing or spending the cash from UNHCR?

overcome_problem

D2g. Did you find a solution to your problem?

items_available

E1. Were you able to find the items/services you needed in the markets/shops?

items_quality

E2. Were you able to find the right quality of items/services in the market?

price_increase

E3. Has there been any increase in the price of any items/services in the last 4 weeks?

items_price_increase_1

E3a. What items/services have increased in price?/Food

items_price_increase_2

E3a. What items/services have increased in price?/Water

items_price_increase_3

E3a. What items/services have increased in price?/Hygiene items

items_price_increase_4

E3a. What items/services have increased in price?/Health costs (including medicines)

items_price_increase_5

E3a. What items/services have increased in price?/Rent

items_price_increase_6

E3a. What items/services have increased in price?/Shelter repair (e.g. rehabilitation, extension, materials)

items_price_increase_7

E3a. What items/services have increased in price?/Household items (e.g. mattress, blankets, jerry can)

items_price_increase_8

E3a. What items/services have increased in price?/Firewood / Fuel for cooking or heating

items_price_increase_9

E3a. What items/services have increased in price?/Clothes / shoes

items_price_increase_10

E3a. What items/services have increased in price?/Utilities and bills (e.g. electricity, water bills, phone calling credit)

items_price_increase_11

E3a. What items/services have increased in price?/Towards a livelihood activity (e.g. seeds, tools, farming, fishing, petty trade etc.)

items_price_increase_12

E3a. What items/services have increased in price?/Education (e.g. school fees, uniform, books).

items_price_increase_13

E3a. What items/services have increased in price?/Entertainment (including alcohol, cigarettes)

items_price_increase_14

E3a. What items/services have increased in price?/Transport

items_price_increase_15

E3a. What items/services have increased in price?/Legal assistance / documents

items_price_increase_16

E3a. What items/services have increased in price?/Other

cash_spent_already

F1. Of the cash you have received from UNHCR, how much have you spent already?

spent_cash_on_1

F2. What did you spend the UNHCR cash on?/Food

spent_cash_on_2

F2. What did you spend the UNHCR cash on?/Water

spent_cash_on_3

F2. What did you spend the UNHCR cash on?/Hygiene items

spent_cash_on_4

F2. What did you spend the UNHCR cash on?/Health costs (including medicines)

spent_cash_on_5

F2. What did you spend the UNHCR cash on?/Rent

spent_cash_on_6

F2. What did you spend the UNHCR cash on?/Shelter repair (e.g. rehabilitation, materials)

spent_cash_on_7

F2. What did you spend the UNHCR cash on?/Household items (e.g. mattress, blankets, jerry can)

spent_cash_on_8

F2. What did you spend the UNHCR cash on?/Firewood / Fuel for cooking or heating

spent_cash_on_9

F2. What did you spend the UNHCR cash on?/Clothes / shoes

spent_cash_on_10

F2. What did you spend the UNHCR cash on?/Utilities and bills (e.g. electricity, water bills, phone calling credit)

spent_cash_on_11

F2. What did you spend the UNHCR cash on?/Assets for a livelihood activity (e.g seeds, tools, farming, fishing, petty trade etc)

spent_cash_on_12

F2. What did you spend the UNHCR cash on?/Education (e.g. school fees, uniform, books)

spent_cash_on_13

F2. What did you spend the UNHCR cash on?/Entertainment (including alcohol, cigarettes)

spent_cash_on_14

F2. What did you spend the UNHCR cash on?/Transport

spent_cash_on_15

F2. What did you spend the UNHCR cash on?/Debt repayment

spent_cash_on_16

F2. What did you spend the UNHCR cash on?/Gave some to other family members / relatives / friends

spent_cash_on_17

F2. What did you spend the UNHCR cash on?/Legal assistance / documents

spent_cash_on_18

F2. What did you spend the UNHCR cash on?/Other

top5_rank

Please rank in order of importance

spent_1st

1st choice

spent_2nd

2nd choice

spent_3rd

3rd choice

spent_4th

4th choice

spent_5th

5th choice

howmuch1

How much did you spend on food?

howmuch2

How much did you spend on Water?

howmuch3

How much did you spend on Hygiene items?

howmuch4

How much did you spend on Health costs (including medicines)?

howmuch5

How much did you spend on Rent?

howmuch6

How much did you spend on Shelter repair (e.g. rehabilitation, materials) ?

howmuch7

How much did you spend on Household items (e.g. mattress, blankets, jerry can)?

howmuch8

How much did you spend on Firewood / Fuel for cooking or heating?

howmuch9

How much did you spend on Clothes / shoes?

howmuch10

How much did you spend on Utilities and bills (e.g. electricity, water bills, phone calling credit)?

howmuch11

How much did you spend on Assets for a livelihood activity (e.g seeds, tools, farming, fishing, petty trade etc)?

howmuch12

How much did you spend on Education (e.g. school fees, uniform, books)?

howmuch13

How much did you spend on Entertainment (including cigarettes)?

howmuch14

How much did you spend on Transport?

howmuch15

How much did you spend on Debt repayment?

howmuch16

How much did you spend on Gave some to other family members / relatives / friends?

howmuch17

How much did you spend on Legal assistance / documents?

howmuch18

How much did you spend on other?

cal_expenses

expenses total

save_money

F4. Did you save any of the money?

overall_cash_benefits

G1. To what extent has the cash assistance from UNHCR:

Improved_livincondition

G1a. Improved your living conditions?

Reduced_stress

G1b. Reduced feelings of stress?

Reduced_financial_burden

G1c. Reduced the financial burden of your household?

meet_basic_needs

G2. Overall, to what extent are you currently able to meet the basic needs of your household?

items_not_afford_1

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Food

items_not_afford_2

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Water

items_not_afford_3

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Hygiene items

items_not_afford_4

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Health costs (including medicines)

items_not_afford_5

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Rent

items_not_afford_6

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Shelter repair (e.g. rehabilitation, materials)

items_not_afford_7

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Household items (e.g. mattress, blankets, jerry can)

items_not_afford_8

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Firewood / Fuel for cooking or heating

items_not_afford_9

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Clothes / shoes

items_not_afford_10

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Utilities and bills (e.g. electricity, water bills, phone calling credit)

items_not_afford_11

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Assets for a livelihood activity (e.g seeds, tools, farming, fishing, petty trade etc)

items_not_afford_12

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Education (e.g. school fees, uniform, books)

items_not_afford_13

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Entertainment (including alcohol, cigarettes)

items_not_afford_14

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Transport

items_not_afford_15

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Debt repayment

items_not_afford_16

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Gave some to other family members / relatives / friends

items_not_afford_17

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Legal assistance / documents

items_not_afford_18

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Other

copinstrategies

G3. In the past 4 weeks has your household needed to:

Stop_child_attendinschoo

a. Stop a child from attending school?

Sell_livelihood_assets

b. Sell livelihood/productive assets in order to buy food or basic goods? (e.g. sold items such as a car, motorbike, plough, sewing machine, tools, seed stock, livestock, productive land)

Ask_money_from_stranger

c. Ask for money from strangers (begging Adults or children )?

Move_poorer_shelter

d. Move to a poorer quality shelter?

Send_under16_work

e. Send household members under the age of 16 to work?

Send_work_far_away

f. Send a member of the household to work far away?

Enrisky_activities

g. Engage in activities for money or items that you feel puts you or other members of your household at risk of harm? (E.g. illegal activities, survival sex, drug dealing, early marriage, joining armed groups etc.)

Skip_rent_debt_repayments

h. Skip paying rent / debt repayments to meet other needs?

Take_out_new_loans

i. Take out new loans or borrowed money?

Reduce_expenditure_HH_item

j. Reduce expenditure hygiene items, water, baby items, health, or education in order to meet household food needs?

Spent_savings

k. Spent savings

Bought_food_credit

l. Bought food on credit or borrowed money to purchase food from non-relatives

Bought_goods_credit

m. Bought household goods on credit

Sell_household_assets

n. Sell household assets/goods (jewellery, phone, furniture, electro domestics, etc.)

under_15_married

o. Has anyone in your family aged younger than 15 married?

food_copinstrategies

G4. In the past 7 days, if there have been times when you did not have enough food or did not have enough money to buy food, how often has your household had to:

rely_food_other

a. Rely on less preferred and less expensive foods?

borrow_food

b. Borrow food, or rely on help from a friend or relative?

limit_portion_size

c. Limit portion size at mealtimes?

reduce_adult_consumption

d. Restrict consumption by adults in order for small children to eat?

reduce_number_meals

e. Reduce number of meals eaten in a day?

DebtValue

G5. What is the current total debt of the HH from borrowing money that has not yet been paid back?

sources_debts_1

G6. What are the sources of this debt?/Markets\shops all kinds

sources_debts_2

G6. What are the sources of this debt?/Relatives or friends or neighbours

sources_debts_3

G6. What are the sources of this debt?/landlord (unpaid rent)

sources_debts_4

G6. What are the sources of this debt?/Saving groups

sources_debts_5

G6. What are the sources of this debt?/Micro loans institutes (Woman fund institute)

sources_debts_6

G6. What are the sources of this debt?/unpaid utility bills

sources_debts_7

G6. What are the sources of this debt?/Other

Debtsafty

G7. Does this level of debt make you worried for you or your family's safety?

living_in_this_house

G8. How long has your household lived in this current house?

lived_in_camp

G9. Has your household ever lived in a camp?

sustainable_solutions

H1. (as a result of the cash assistance), do you, or another member of your household:

Have_bank_account

H1a. Have a bank account or mobile money account or other official account?

Have_livelihoods_assets

H1b. Have the items (productive/livelihood assets) you need in order to earn a living?

Have_access_micro_credit

H1c. Have access to loans, micro-credit?

hear_unhcr_cash_assistance

I1. How did you hear about UNHCR cash assistance?

info_want_cash_ass_1

I2. Is there any other information you would like to know about the cash assistance?/Eligibility for cash assistance

info_want_cash_ass_2

I2. Is there any other information you would like to know about the cash assistance?/Distribution date, time and location

info_want_cash_ass_3

I2. Is there any other information you would like to know about the cash assistance?/How to spend the cash assistance

info_want_cash_ass_4

I2. Is there any other information you would like to know about the cash assistance?/How to give complaints and feedback to agencies

info_want_cash_ass_5

I2. Is there any other information you would like to know about the cash assistance?/What assistance is coming next

info_want_cash_ass_6

I2. Is there any other information you would like to know about the cash assistance?/Other

info_want_cash_ass_7

I2. Is there any other information you would like to know about the cash assistance?/None (Don’t want any additional information)

know_report_complaints

I3. Do you know how you can report complaints and feedback on the cash assistance from UNHCR?

how_report_complaints_1

I3a. How could you report complaints and receive feedback?/Via local leaders

how_report_complaints_2

I3a. How could you report complaints and receive feedback?/Via community mobilisers

how_report_complaints_3

I3a. How could you report complaints and receive feedback?/Hotline

how_report_complaints_4

I3a. How could you report complaints and receive feedback?/Complaints desk

how_report_complaints_5

I3a. How could you report complaints and receive feedback?/Complaints and suggestion box

how_report_complaints_6

I3a. How could you report complaints and receive feedback?/Other

Help_line

I4. Do you know the helpline phone number?

contacted_UNHCR

I5. Have you ever contacted UNHCR helpline/approached UNHR offices or helpdesks in the past year?

contacted_UNHCR_NO

I5a. If no, why not?

cash_assistance_issues

I5b. If yes, Was the call regarding cash assistance issues?

cash_assistance_issues_Iris

I5ba. If yes, what was the cash assistance issue you called about?

cash_assistance_issues_card

I5bb. If yes, what was the cash assistance issue you called about?

contacted_UNHCR_YES

I5c. If yes, were you satisfied with the response?

SMS_Notification

I6. Do you receive SMS from UNHCR on a monthly basis to advise you to go and collect your assistance?

Phone_number_update

I7. Did you update your contacts?

Phone_number_update_yes

I7a. If yes, did UNHCR call you on?

UNHCR_Staff

I8. Do you feel that UNHCR staff treats you respectfully?

CAB_Staff

I9. Do you feel that CAB staff treats you respectfully?

Mindset_Staff

I11. Do you feel that Mindset staff have treated you respectfully?

preference_modality

I13. If the assistance could be started again would you prefer:

prefer_withdrawal

I13a. If Cash, how do you prefer to withdraw

thanks_iris_card

Thank you for your time in answering these questions.

Total: 278

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