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how_report_complaints_4 - I6a. How could you report complaints and feedback?/Complaints / reception desk
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
how_report_complaints_5 - I6a. How could you report complaints and feedback?/Complaints and suggestion box
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
how_report_complaints_6 - I6a. How could you report complaints and feedback?/Other (please specify)
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
contact_helpline - I7. Did you contact the UNHCR helpline
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
contact_helpline_yes_1 - I7a. If yes why?/Check status
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
contact_helpline_yes_2 - I7a. If yes why?/Enquire amount
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
contact_helpline_yes_3 - I7a. If yes why?/Enquire delivery date
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
contact_helpline_yes_4 - I7a. If yes why?/Complain
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
contact_helpline_yes_5 - I7a. If yes why?/Appeal for assistance
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
response_who - I7b. If I7 yes, how did you get the response you needed?
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
clear_answer - I7c. If I7 yes If you contacted the UNHCR helpline, was the messaging clear?
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
UNHCR_staff - I8. Do you feel that UNHCR staff treats you respectfully?
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
CAB_staff - I9. Do you feel that CAB staff treats you respectfully?
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
MM_agent_staff - I10. Do you feel that Mobile agent staff treats you respectfully?
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
Mindset_staff - I11. Do you feel that Mindset staff have treated you respectfully during the home visit assessment?
Post Distribution Monitoring: Winter Cash Support, 2020–2021
Jordan - UNHCR_JOR_2021_PDM_WINTER_v2.1
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