Value | Category | Cases | |
---|---|---|---|
1 | complaint | 23 |
0.4%
|
2 | complaint email | 1 |
0%
|
3 | complaint email online_form | 1 |
0%
|
4 | complaint email social_media | 1 |
0%
|
5 | complaint face-to-face_interactions | 4 |
0.1%
|
6 | complaint face-to-face_interactions suggestion_box | 1 |
0%
|
7 | complaint social_media | 1 |
0%
|
8 | complaint social_media email | 1 |
0%
|
9 | complaint social_media suggestion_box | 1 |
0%
|
10 | complaint suggestion_box | 21 |
0.4%
|
11 | complaint suggestion_box face-to-face_interactions | 3 |
0.1%
|
12 | complaint suggestion_box online_form | 2 |
0%
|
13 | complaint suggestion_box social_media | 5 |
0.1%
|
14 | complaint suggestion_box telephone_calls | 2 |
0%
|
15 | complaint telephone_calls | 1 |
0%
|
16 | do_not_know | 695 |
12.4%
|
17 | do_not_know other | 1 |
0%
|
18 | do_not_know social_media | 1 |
0%
|
19 | do_not_know social_media telephone_calls | 1 |
0%
|
20 | do_not_know telephone_calls | 1 |
0%
|
21 | 126 |
2.2%
|
|
22 | email complaint | 2 |
0%
|
23 | email do_not_know | 1 |
0%
|
24 | email face-to-face_interactions | 7 |
0.1%
|
25 | email face-to-face_interactions online_form | 1 |
0%
|
26 | email face-to-face_interactions other | 1 |
0%
|
27 | email face-to-face_interactions social_media | 1 |
0%
|
28 | email face-to-face_interactions suggestion_box | 1 |
0%
|
29 | email face-to-face_interactions telephone_calls | 4 |
0.1%
|
30 | email messaging_apps | 13 |
0.2%
|
31 | email online_form | 27 |
0.5%
|
32 | email online_form face-to-face_interactions | 1 |
0%
|
33 | email online_form messaging_apps | 2 |
0%
|
34 | email online_form social_media | 1 |
0%
|
35 | email online_form suggestion_box | 1 |
0%
|
36 | email online_form telephone_calls | 3 |
0.1%
|
37 | email social_media | 15 |
0.3%
|
38 | email social_media messaging_apps | 1 |
0%
|
39 | email social_media online_form | 1 |
0%
|
40 | email social_media telephone_calls | 6 |
0.1%
|
41 | email suggestion_box | 3 |
0.1%
|
42 | email suggestion_box online_form | 2 |
0%
|
43 | email telephone_calls | 16 |
0.3%
|
44 | email telephone_calls face-to-face_interactions | 1 |
0%
|
45 | email telephone_calls online_form | 1 |
0%
|
46 | face-to-face_interactions | 346 |
6.2%
|
47 | face-to-face_interactions complaint | 7 |
0.1%
|
48 | face-to-face_interactions complaint suggestion_box | 3 |
0.1%
|
49 | face-to-face_interactions do_not_know | 1 |
0%
|
50 | face-to-face_interactions email | 12 |
0.2%
|
51 | face-to-face_interactions email online_form | 1 |
0%
|
52 | face-to-face_interactions email suggestion_box | 1 |
0%
|
53 | face-to-face_interactions messaging_apps | 13 |
0.2%
|
54 | face-to-face_interactions messaging_apps online_form | 1 |
0%
|
55 | face-to-face_interactions messaging_apps social_media | 2 |
0%
|
56 | face-to-face_interactions online_form | 13 |
0.2%
|
57 | face-to-face_interactions online_form email | 2 |
0%
|
58 | face-to-face_interactions online_form social_media | 1 |
0%
|
59 | face-to-face_interactions online_form suggestion_box | 2 |
0%
|
60 | face-to-face_interactions online_form telephone_calls | 1 |
0%
|
61 | face-to-face_interactions other | 8 |
0.1%
|
62 | face-to-face_interactions social_media | 29 |
0.5%
|
63 | face-to-face_interactions social_media messaging_apps | 2 |
0%
|
64 | face-to-face_interactions social_media online_form | 3 |
0.1%
|
65 | face-to-face_interactions social_media suggestion_box | 1 |
0%
|
66 | face-to-face_interactions social_media telephone_calls | 2 |
0%
|
67 | face-to-face_interactions suggestion_box | 10 |
0.2%
|
68 | face-to-face_interactions suggestion_box complaint | 3 |
0.1%
|
69 | face-to-face_interactions telephone_calls | 40 |
0.7%
|
70 | face-to-face_interactions telephone_calls email | 1 |
0%
|
71 | face-to-face_interactions telephone_calls online_form | 1 |
0%
|
72 | face-to-face_interactions telephone_calls social_media | 1 |
0%
|
73 | face-to-face_interactions telephone_calls suggestion_box | 1 |
0%
|
74 | messaging_apps | 72 |
1.3%
|
75 | messaging_apps email | 8 |
0.1%
|
76 | messaging_apps email face-to-face_interactions | 1 |
0%
|
77 | messaging_apps email online_form | 1 |
0%
|
78 | messaging_apps face-to-face_interactions | 8 |
0.1%
|
79 | messaging_apps face-to-face_interactions telephone_calls | 1 |
0%
|
80 | messaging_apps online_form | 9 |
0.2%
|
81 | messaging_apps online_form email | 4 |
0.1%
|
82 | messaging_apps online_form social_media | 1 |
0%
|
83 | messaging_apps online_form suggestion_box | 1 |
0%
|
84 | messaging_apps social_media | 9 |
0.2%
|
85 | messaging_apps social_media email | 1 |
0%
|
86 | messaging_apps social_media face-to-face_interactions | 4 |
0.1%
|
87 | messaging_apps social_media online_form | 1 |
0%
|
88 | messaging_apps social_media other | 1 |
0%
|
89 | messaging_apps social_media telephone_calls | 3 |
0.1%
|
90 | messaging_apps suggestion_box | 1 |
0%
|
91 | messaging_apps telephone_calls | 6 |
0.1%
|
92 | messaging_apps telephone_calls face-to-face_interactions | 1 |
0%
|
93 | messaging_apps telephone_calls online_form | 2 |
0%
|
94 | messaging_apps telephone_calls social_media | 2 |
0%
|
95 | online_form | 263 |
4.7%
|
96 | online_form complaint face-to-face_interactions | 1 |
0%
|
97 | online_form complaint suggestion_box | 2 |
0%
|
98 | online_form email | 48 |
0.9%
|
99 | online_form email face-to-face_interactions | 1 |
0%
|
100 | online_form email messaging_apps | 2 |
0%
|
101 | online_form email social_media | 6 |
0.1%
|
102 | online_form email suggestion_box | 3 |
0.1%
|
103 | online_form email telephone_calls | 4 |
0.1%
|
104 | online_form face-to-face_interactions | 15 |
0.3%
|
105 | online_form face-to-face_interactions email | 1 |
0%
|
106 | online_form face-to-face_interactions social_media | 3 |
0.1%
|
107 | online_form face-to-face_interactions suggestion_box | 3 |
0.1%
|
108 | online_form messaging_apps | 6 |
0.1%
|
109 | online_form messaging_apps social_media | 1 |
0%
|
110 | online_form messaging_apps suggestion_box | 1 |
0%
|
111 | online_form social_media | 25 |
0.4%
|
112 | online_form social_media email | 2 |
0%
|
113 | online_form social_media face-to-face_interactions | 2 |
0%
|
114 | online_form social_media messaging_apps | 2 |
0%
|
115 | online_form social_media suggestion_box | 2 |
0%
|
116 | online_form social_media telephone_calls | 4 |
0.1%
|
117 | online_form suggestion_box | 14 |
0.2%
|
118 | online_form suggestion_box email | 4 |
0.1%
|
119 | online_form suggestion_box face-to-face_interactions | 2 |
0%
|
120 | online_form suggestion_box social_media | 4 |
0.1%
|
121 | online_form suggestion_box telephone_calls | 2 |
0%
|
122 | online_form telephone_calls | 14 |
0.2%
|
123 | online_form telephone_calls messaging_apps | 2 |
0%
|
124 | online_form telephone_calls social_media | 2 |
0%
|
125 | online_form telephone_calls suggestion_box | 1 |
0%
|
126 | other | 44 |
0.8%
|
127 | prefer_not_to_answer | 156 |
2.8%
|
128 | social_media | 1085 |
19.3%
|
129 | social_media complaint | 3 |
0.1%
|
130 | social_media complaint suggestion_box | 10 |
0.2%
|
131 | social_media complaint telephone_calls | 1 |
0%
|
132 | social_media do_not_know | 4 |
0.1%
|
133 | social_media email | 70 |
1.2%
|
134 | social_media email complaint | 1 |
0%
|
135 | social_media email face-to-face_interactions | 2 |
0%
|
136 | social_media email messaging_apps | 4 |
0.1%
|
137 | social_media email online_form | 17 |
0.3%
|
138 | social_media email suggestion_box | 2 |
0%
|
139 | social_media email telephone_calls | 7 |
0.1%
|
140 | social_media face-to-face_interactions | 171 |
3%
|
141 | social_media face-to-face_interactions complaint | 2 |
0%
|
142 | social_media face-to-face_interactions email | 18 |
0.3%
|
143 | social_media face-to-face_interactions messaging_apps | 11 |
0.2%
|
144 | social_media face-to-face_interactions online_form | 22 |
0.4%
|
145 | social_media face-to-face_interactions suggestion_box | 9 |
0.2%
|
146 | social_media face-to-face_interactions telephone_calls | 10 |
0.2%
|
147 | social_media messaging_apps | 83 |
1.5%
|
148 | social_media messaging_apps email | 12 |
0.2%
|
149 | social_media messaging_apps face-to-face_interactions | 29 |
0.5%
|
150 | social_media messaging_apps online_form | 38 |
0.7%
|
151 | social_media messaging_apps suggestion_box | 2 |
0%
|
152 | social_media messaging_apps telephone_calls | 14 |
0.2%
|
153 | social_media online_form | 176 |
3.1%
|
154 | social_media online_form complaint | 3 |
0.1%
|
155 | social_media online_form email | 50 |
0.9%
|
156 | social_media online_form face-to-face_interactions | 14 |
0.2%
|
157 | social_media online_form messaging_apps | 10 |
0.2%
|
158 | social_media online_form suggestion_box | 14 |
0.2%
|
159 | social_media online_form telephone_calls | 7 |
0.1%
|
160 | social_media other | 3 |
0.1%
|
161 | social_media suggestion_box | 19 |
0.3%
|
162 | social_media suggestion_box complaint | 2 |
0%
|
163 | social_media suggestion_box email | 2 |
0%
|
164 | social_media suggestion_box face-to-face_interactions | 1 |
0%
|
165 | social_media suggestion_box online_form | 2 |
0%
|
166 | social_media telephone_calls | 257 |
4.6%
|
167 | social_media telephone_calls email | 21 |
0.4%
|
168 | social_media telephone_calls face-to-face_interactions | 41 |
0.7%
|
169 | social_media telephone_calls messaging_apps | 72 |
1.3%
|
170 | social_media telephone_calls online_form | 57 |
1%
|
171 | social_media telephone_calls other | 1 |
0%
|
172 | social_media telephone_calls suggestion_box | 3 |
0.1%
|
173 | suggestion_box | 56 |
1%
|
174 | suggestion_box complaint | 14 |
0.2%
|
175 | suggestion_box complaint face-to-face_interactions | 1 |
0%
|
176 | suggestion_box complaint messaging_apps | 1 |
0%
|
177 | suggestion_box complaint online_form | 1 |
0%
|
178 | suggestion_box complaint social_media | 1 |
0%
|
179 | suggestion_box complaint telephone_calls | 1 |
0%
|
180 | suggestion_box email social_media | 1 |
0%
|
181 | suggestion_box face-to-face_interactions | 5 |
0.1%
|
182 | suggestion_box face-to-face_interactions social_media | 1 |
0%
|
183 | suggestion_box online_form | 5 |
0.1%
|
184 | suggestion_box online_form telephone_calls | 1 |
0%
|
185 | suggestion_box social_media | 3 |
0.1%
|
186 | suggestion_box telephone_calls | 1 |
0%
|
187 | telephone_calls | 535 |
9.5%
|
188 | telephone_calls complaint | 1 |
0%
|
189 | telephone_calls complaint online_form | 1 |
0%
|
190 | telephone_calls complaint suggestion_box | 1 |
0%
|
191 | telephone_calls email | 26 |
0.5%
|
192 | telephone_calls email online_form | 4 |
0.1%
|
193 | telephone_calls email social_media | 4 |
0.1%
|
194 | telephone_calls face-to-face_interactions | 77 |
1.4%
|
195 | telephone_calls face-to-face_interactions email | 5 |
0.1%
|
196 | telephone_calls face-to-face_interactions online_form | 5 |
0.1%
|
197 | telephone_calls face-to-face_interactions social_media | 2 |
0%
|
198 | telephone_calls face-to-face_interactions suggestion_box | 1 |
0%
|
199 | telephone_calls messaging_apps | 27 |
0.5%
|
200 | telephone_calls messaging_apps email | 2 |
0%
|
201 | telephone_calls messaging_apps face-to-face_interactions | 3 |
0.1%
|
202 | telephone_calls messaging_apps online_form | 1 |
0%
|
203 | telephone_calls messaging_apps social_media | 5 |
0.1%
|
204 | telephone_calls messaging_apps suggestion_box | 1 |
0%
|
205 | telephone_calls online_form | 42 |
0.7%
|
206 | telephone_calls online_form email | 10 |
0.2%
|
207 | telephone_calls online_form face-to-face_interactions | 5 |
0.1%
|
208 | telephone_calls online_form messaging_apps | 2 |
0%
|
209 | telephone_calls online_form social_media | 2 |
0%
|
210 | telephone_calls online_form suggestion_box | 4 |
0.1%
|
211 | telephone_calls social_media | 62 |
1.1%
|
212 | telephone_calls social_media email | 5 |
0.1%
|
213 | telephone_calls social_media face-to-face_interactions | 5 |
0.1%
|
214 | telephone_calls social_media messaging_apps | 2 |
0%
|
215 | telephone_calls social_media online_form | 3 |
0.1%
|
216 | telephone_calls suggestion_box | 7 |
0.1%
|
217 | telephone_calls suggestion_box other | 1 |
0%
|