| Value | Category | Cases | |
|---|---|---|---|
| 1 | complaint | 27 |
4.2%
|
| 2 | complaint suggestion_box | 3 |
0.5%
|
| 3 | do_not_know | 56 |
8.8%
|
| 4 | 16 |
2.5%
|
|
| 5 | email complaint | 2 |
0.3%
|
| 6 | email suggestion_box | 1 |
0.2%
|
| 7 | face-to-face_interactions | 56 |
8.8%
|
| 8 | face-to-face_interactions complaint | 12 |
1.9%
|
| 9 | face-to-face_interactions complaint suggestion_box | 1 |
0.2%
|
| 10 | face-to-face_interactions email | 3 |
0.5%
|
| 11 | face-to-face_interactions email complaint | 3 |
0.5%
|
| 12 | face-to-face_interactions online_form | 2 |
0.3%
|
| 13 | face-to-face_interactions online_form email | 1 |
0.2%
|
| 14 | face-to-face_interactions online_form email complaint | 1 |
0.2%
|
| 15 | face-to-face_interactions suggestion_box | 2 |
0.3%
|
| 16 | messaging_apps | 15 |
2.3%
|
| 17 | messaging_apps complaint | 1 |
0.2%
|
| 18 | messaging_apps email | 4 |
0.6%
|
| 19 | messaging_apps face-to-face_interactions | 3 |
0.5%
|
| 20 | messaging_apps face-to-face_interactions online_form | 1 |
0.2%
|
| 21 | messaging_apps online_form | 2 |
0.3%
|
| 22 | messaging_apps online_form complaint | 1 |
0.2%
|
| 23 | messaging_apps online_form email | 1 |
0.2%
|
| 24 | messaging_apps online_form suggestion_box | 1 |
0.2%
|
| 25 | messaging_apps suggestion_box | 1 |
0.2%
|
| 26 | online_form | 23 |
3.6%
|
| 27 | online_form complaint | 7 |
1.1%
|
| 28 | online_form email | 9 |
1.4%
|
| 29 | online_form email complaint | 4 |
0.6%
|
| 30 | online_form email complaint suggestion_box | 1 |
0.2%
|
| 31 | online_form suggestion_box | 2 |
0.3%
|
| 32 | other | 2 |
0.3%
|
| 33 | prefer_not_to_answer | 16 |
2.5%
|
| 34 | social_media | 116 |
18.1%
|
| 35 | social_media complaint | 8 |
1.3%
|
| 36 | social_media email | 4 |
0.6%
|
| 37 | social_media email complaint | 2 |
0.3%
|
| 38 | social_media face-to-face_interactions | 8 |
1.3%
|
| 39 | social_media face-to-face_interactions complaint | 5 |
0.8%
|
| 40 | social_media face-to-face_interactions email | 1 |
0.2%
|
| 41 | social_media face-to-face_interactions email complaint | 1 |
0.2%
|
| 42 | social_media face-to-face_interactions online_form | 3 |
0.5%
|
| 43 | social_media messaging_apps | 2 |
0.3%
|
| 44 | social_media messaging_apps email | 1 |
0.2%
|
| 45 | social_media messaging_apps online_form | 1 |
0.2%
|
| 46 | social_media messaging_apps suggestion_box | 1 |
0.2%
|
| 47 | social_media online_form | 3 |
0.5%
|
| 48 | social_media online_form complaint | 3 |
0.5%
|
| 49 | social_media online_form email | 1 |
0.2%
|
| 50 | social_media telephone_calls | 18 |
2.8%
|
| 51 | social_media telephone_calls complaint | 3 |
0.5%
|
| 52 | social_media telephone_calls email | 6 |
0.9%
|
| 53 | social_media telephone_calls email suggestion_box | 1 |
0.2%
|
| 54 | social_media telephone_calls face-to-face_interactions | 5 |
0.8%
|
| 55 | social_media telephone_calls face-to-face_interactions complaint | 1 |
0.2%
|
| 56 | social_media telephone_calls messaging_apps | 6 |
0.9%
|
| 57 | social_media telephone_calls messaging_apps email | 2 |
0.3%
|
| 58 | social_media telephone_calls messaging_apps online_form | 1 |
0.2%
|
| 59 | social_media telephone_calls messaging_apps online_form email | 1 |
0.2%
|
| 60 | social_media telephone_calls online_form | 2 |
0.3%
|
| 61 | social_media telephone_calls online_form email | 4 |
0.6%
|
| 62 | suggestion_box | 7 |
1.1%
|
| 63 | telephone_calls | 58 |
9.1%
|
| 64 | telephone_calls complaint | 8 |
1.3%
|
| 65 | telephone_calls complaint suggestion_box | 2 |
0.3%
|
| 66 | telephone_calls email | 15 |
2.3%
|
| 67 | telephone_calls email complaint | 1 |
0.2%
|
| 68 | telephone_calls email suggestion_box | 5 |
0.8%
|
| 69 | telephone_calls face-to-face_interactions | 23 |
3.6%
|
| 70 | telephone_calls face-to-face_interactions complaint | 4 |
0.6%
|
| 71 | telephone_calls face-to-face_interactions complaint suggestion_box | 2 |
0.3%
|
| 72 | telephone_calls face-to-face_interactions email | 1 |
0.2%
|
| 73 | telephone_calls face-to-face_interactions online_form | 1 |
0.2%
|
| 74 | telephone_calls face-to-face_interactions suggestion_box | 1 |
0.2%
|
| 75 | telephone_calls messaging_apps | 6 |
0.9%
|
| 76 | telephone_calls messaging_apps complaint | 1 |
0.2%
|
| 77 | telephone_calls messaging_apps email | 2 |
0.3%
|
| 78 | telephone_calls messaging_apps email suggestion_box | 2 |
0.3%
|
| 79 | telephone_calls messaging_apps face-to-face_interactions | 3 |
0.5%
|
| 80 | telephone_calls messaging_apps face-to-face_interactions online_form | 1 |
0.2%
|
| 81 | telephone_calls online_form | 1 |
0.2%
|
| 82 | telephone_calls online_form email | 6 |
0.9%
|