Value | Category | Cases | |
---|---|---|---|
1 | complaint | 27 |
4.2%
|
2 | complaint suggestion_box | 3 |
0.5%
|
3 | do_not_know | 56 |
8.8%
|
4 | 16 |
2.5%
|
|
5 | email complaint | 2 |
0.3%
|
6 | email suggestion_box | 1 |
0.2%
|
7 | face-to-face_interactions | 56 |
8.8%
|
8 | face-to-face_interactions complaint | 12 |
1.9%
|
9 | face-to-face_interactions complaint suggestion_box | 1 |
0.2%
|
10 | face-to-face_interactions email | 3 |
0.5%
|
11 | face-to-face_interactions email complaint | 3 |
0.5%
|
12 | face-to-face_interactions online_form | 2 |
0.3%
|
13 | face-to-face_interactions online_form email | 1 |
0.2%
|
14 | face-to-face_interactions online_form email complaint | 1 |
0.2%
|
15 | face-to-face_interactions suggestion_box | 2 |
0.3%
|
16 | messaging_apps | 15 |
2.3%
|
17 | messaging_apps complaint | 1 |
0.2%
|
18 | messaging_apps email | 4 |
0.6%
|
19 | messaging_apps face-to-face_interactions | 3 |
0.5%
|
20 | messaging_apps face-to-face_interactions online_form | 1 |
0.2%
|
21 | messaging_apps online_form | 2 |
0.3%
|
22 | messaging_apps online_form complaint | 1 |
0.2%
|
23 | messaging_apps online_form email | 1 |
0.2%
|
24 | messaging_apps online_form suggestion_box | 1 |
0.2%
|
25 | messaging_apps suggestion_box | 1 |
0.2%
|
26 | online_form | 23 |
3.6%
|
27 | online_form complaint | 7 |
1.1%
|
28 | online_form email | 9 |
1.4%
|
29 | online_form email complaint | 4 |
0.6%
|
30 | online_form email complaint suggestion_box | 1 |
0.2%
|
31 | online_form suggestion_box | 2 |
0.3%
|
32 | other | 2 |
0.3%
|
33 | prefer_not_to_answer | 16 |
2.5%
|
34 | social_media | 116 |
18.1%
|
35 | social_media complaint | 8 |
1.3%
|
36 | social_media email | 4 |
0.6%
|
37 | social_media email complaint | 2 |
0.3%
|
38 | social_media face-to-face_interactions | 8 |
1.3%
|
39 | social_media face-to-face_interactions complaint | 5 |
0.8%
|
40 | social_media face-to-face_interactions email | 1 |
0.2%
|
41 | social_media face-to-face_interactions email complaint | 1 |
0.2%
|
42 | social_media face-to-face_interactions online_form | 3 |
0.5%
|
43 | social_media messaging_apps | 2 |
0.3%
|
44 | social_media messaging_apps email | 1 |
0.2%
|
45 | social_media messaging_apps online_form | 1 |
0.2%
|
46 | social_media messaging_apps suggestion_box | 1 |
0.2%
|
47 | social_media online_form | 3 |
0.5%
|
48 | social_media online_form complaint | 3 |
0.5%
|
49 | social_media online_form email | 1 |
0.2%
|
50 | social_media telephone_calls | 18 |
2.8%
|
51 | social_media telephone_calls complaint | 3 |
0.5%
|
52 | social_media telephone_calls email | 6 |
0.9%
|
53 | social_media telephone_calls email suggestion_box | 1 |
0.2%
|
54 | social_media telephone_calls face-to-face_interactions | 5 |
0.8%
|
55 | social_media telephone_calls face-to-face_interactions complaint | 1 |
0.2%
|
56 | social_media telephone_calls messaging_apps | 6 |
0.9%
|
57 | social_media telephone_calls messaging_apps email | 2 |
0.3%
|
58 | social_media telephone_calls messaging_apps online_form | 1 |
0.2%
|
59 | social_media telephone_calls messaging_apps online_form email | 1 |
0.2%
|
60 | social_media telephone_calls online_form | 2 |
0.3%
|
61 | social_media telephone_calls online_form email | 4 |
0.6%
|
62 | suggestion_box | 7 |
1.1%
|
63 | telephone_calls | 58 |
9.1%
|
64 | telephone_calls complaint | 8 |
1.3%
|
65 | telephone_calls complaint suggestion_box | 2 |
0.3%
|
66 | telephone_calls email | 15 |
2.3%
|
67 | telephone_calls email complaint | 1 |
0.2%
|
68 | telephone_calls email suggestion_box | 5 |
0.8%
|
69 | telephone_calls face-to-face_interactions | 23 |
3.6%
|
70 | telephone_calls face-to-face_interactions complaint | 4 |
0.6%
|
71 | telephone_calls face-to-face_interactions complaint suggestion_box | 2 |
0.3%
|
72 | telephone_calls face-to-face_interactions email | 1 |
0.2%
|
73 | telephone_calls face-to-face_interactions online_form | 1 |
0.2%
|
74 | telephone_calls face-to-face_interactions suggestion_box | 1 |
0.2%
|
75 | telephone_calls messaging_apps | 6 |
0.9%
|
76 | telephone_calls messaging_apps complaint | 1 |
0.2%
|
77 | telephone_calls messaging_apps email | 2 |
0.3%
|
78 | telephone_calls messaging_apps email suggestion_box | 2 |
0.3%
|
79 | telephone_calls messaging_apps face-to-face_interactions | 3 |
0.5%
|
80 | telephone_calls messaging_apps face-to-face_interactions online_form | 1 |
0.2%
|
81 | telephone_calls online_form | 1 |
0.2%
|
82 | telephone_calls online_form email | 6 |
0.9%
|