| Value | Category | Cases | |
|---|---|---|---|
| 1 | complaint | 29 |
2.5%
|
| 2 | complaint email telephone_calls | 1 |
0.1%
|
| 3 | complaint face-to-face_interactions | 2 |
0.2%
|
| 4 | complaint online_form | 1 |
0.1%
|
| 5 | complaint online_form email | 1 |
0.1%
|
| 6 | complaint online_form face-to-face_interactions | 1 |
0.1%
|
| 7 | complaint online_form messaging_apps | 1 |
0.1%
|
| 8 | complaint other | 1 |
0.1%
|
| 9 | complaint social_media | 4 |
0.3%
|
| 10 | complaint social_media email | 1 |
0.1%
|
| 11 | complaint social_media suggestion_box | 1 |
0.1%
|
| 12 | complaint social_media telephone_calls | 1 |
0.1%
|
| 13 | complaint suggestion_box | 2 |
0.2%
|
| 14 | complaint suggestion_box email | 1 |
0.1%
|
| 15 | complaint suggestion_box social_media messaging_apps | 1 |
0.1%
|
| 16 | complaint telephone_calls | 5 |
0.4%
|
| 17 | complaint telephone_calls email | 1 |
0.1%
|
| 18 | complaint telephone_calls email face-to-face_interactions | 1 |
0.1%
|
| 19 | do_not_know | 144 |
12.4%
|
| 20 | 17 |
1.5%
|
|
| 21 | email face-to-face_interactions | 1 |
0.1%
|
| 22 | email online_form | 7 |
0.6%
|
| 23 | email online_form complaint | 1 |
0.1%
|
| 24 | email online_form social_media | 1 |
0.1%
|
| 25 | email online_form social_media telephone_calls messaging_apps | 1 |
0.1%
|
| 26 | email social_media | 5 |
0.4%
|
| 27 | email social_media suggestion_box | 2 |
0.2%
|
| 28 | email social_media telephone_calls face-to-face_interactions | 1 |
0.1%
|
| 29 | email telephone_calls | 3 |
0.3%
|
| 30 | email telephone_calls online_form | 1 |
0.1%
|
| 31 | email telephone_calls social_media face-to-face_interactions | 0 |
0%
|
| 32 | face-to-face_interactions | 130 |
11.2%
|
| 33 | face-to-face_interactions complaint | 2 |
0.2%
|
| 34 | face-to-face_interactions complaint suggestion_box | 1 |
0.1%
|
| 35 | face-to-face_interactions messaging_apps | 2 |
0.2%
|
| 36 | face-to-face_interactions online_form | 5 |
0.4%
|
| 37 | face-to-face_interactions online_form email | 1 |
0.1%
|
| 38 | face-to-face_interactions social_media | 5 |
0.4%
|
| 39 | face-to-face_interactions telephone_calls | 11 |
0.9%
|
| 40 | face-to-face_interactions telephone_calls complaint | 1 |
0.1%
|
| 41 | face-to-face_interactions telephone_calls messaging_apps | 1 |
0.1%
|
| 42 | face-to-face_interactions telephone_calls social_media | 2 |
0.2%
|
| 43 | messaging_apps | 21 |
1.8%
|
| 44 | messaging_apps complaint | 2 |
0.2%
|
| 45 | messaging_apps email complaint | 1 |
0.1%
|
| 46 | messaging_apps email face-to-face_interactions | 1 |
0.1%
|
| 47 | messaging_apps face-to-face_interactions | 1 |
0.1%
|
| 48 | messaging_apps online_form | 1 |
0.1%
|
| 49 | messaging_apps other | 1 |
0.1%
|
| 50 | messaging_apps social_media | 1 |
0.1%
|
| 51 | online_form | 74 |
6.4%
|
| 52 | online_form complaint | 7 |
0.6%
|
| 53 | online_form complaint email | 1 |
0.1%
|
| 54 | online_form email | 9 |
0.8%
|
| 55 | online_form email complaint | 1 |
0.1%
|
| 56 | online_form email face-to-face_interactions telephone_calls social_media | 1 |
0.1%
|
| 57 | online_form email social_media | 2 |
0.2%
|
| 58 | online_form email telephone_calls face-to-face_interactions | 1 |
0.1%
|
| 59 | online_form face-to-face_interactions | 1 |
0.1%
|
| 60 | online_form messaging_apps | 1 |
0.1%
|
| 61 | online_form messaging_apps telephone_calls | 1 |
0.1%
|
| 62 | online_form social_media | 2 |
0.2%
|
| 63 | online_form social_media telephone_calls | 1 |
0.1%
|
| 64 | online_form suggestion_box | 1 |
0.1%
|
| 65 | online_form suggestion_box complaint | 1 |
0.1%
|
| 66 | online_form suggestion_box email | 1 |
0.1%
|
| 67 | online_form telephone_calls | 4 |
0.3%
|
| 68 | online_form telephone_calls email | 1 |
0.1%
|
| 69 | other | 8 |
0.7%
|
| 70 | prefer_not_to_answer | 76 |
6.5%
|
| 71 | social_media | 138 |
11.9%
|
| 72 | social_media complaint | 2 |
0.2%
|
| 73 | social_media complaint online_form | 1 |
0.1%
|
| 74 | social_media email | 2 |
0.2%
|
| 75 | social_media email complaint | 1 |
0.1%
|
| 76 | social_media email face-to-face_interactions | 1 |
0.1%
|
| 77 | social_media email online_form messaging_apps | 1 |
0.1%
|
| 78 | social_media face-to-face_interactions | 8 |
0.7%
|
| 79 | social_media face-to-face_interactions telephone_calls | 0 |
0%
|
| 80 | social_media messaging_apps | 12 |
1%
|
| 81 | social_media messaging_apps complaint suggestion_box | 1 |
0.1%
|
| 82 | social_media messaging_apps online_form | 1 |
0.1%
|
| 83 | social_media online_form | 5 |
0.4%
|
| 84 | social_media online_form complaint | 1 |
0.1%
|
| 85 | social_media online_form email suggestion_box | 1 |
0.1%
|
| 86 | social_media online_form messaging_apps | 1 |
0.1%
|
| 87 | social_media online_form telephone_calls | 1 |
0.1%
|
| 88 | social_media suggestion_box | 1 |
0.1%
|
| 89 | social_media telephone_calls | 27 |
2.3%
|
| 90 | social_media telephone_calls complaint | 1 |
0.1%
|
| 91 | social_media telephone_calls complaint face-to-face_interactions | 1 |
0.1%
|
| 92 | social_media telephone_calls email | 1 |
0.1%
|
| 93 | social_media telephone_calls face-to-face_interactions | 2 |
0.2%
|
| 94 | social_media telephone_calls face-to-face_interactions complaint | 2 |
0.2%
|
| 95 | social_media telephone_calls face-to-face_interactions email | 1 |
0.1%
|
| 96 | social_media telephone_calls messaging_apps | 5 |
0.4%
|
| 97 | social_media telephone_calls messaging_apps face-to-face_interactions online_form | 1 |
0.1%
|
| 98 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint suggestion_box | 1 |
0.1%
|
| 99 | social_media telephone_calls online_form | 5 |
0.4%
|
| 100 | social_media telephone_calls online_form email | 1 |
0.1%
|
| 101 | social_media telephone_calls other | 1 |
0.1%
|
| 102 | suggestion_box | 3 |
0.3%
|
| 103 | suggestion_box complaint | 2 |
0.2%
|
| 104 | suggestion_box complaint face-to-face_interactions | 1 |
0.1%
|
| 105 | suggestion_box face-to-face_interactions | 1 |
0.1%
|
| 106 | suggestion_box face-to-face_interactions telephone_calls | 1 |
0.1%
|
| 107 | telephone_calls | 222 |
19.1%
|
| 108 | telephone_calls complaint | 5 |
0.4%
|
| 109 | telephone_calls complaint online_form email | 1 |
0.1%
|
| 110 | telephone_calls email | 11 |
0.9%
|
| 111 | telephone_calls email face-to-face_interactions | 1 |
0.1%
|
| 112 | telephone_calls email online_form social_media | 1 |
0.1%
|
| 113 | telephone_calls email social_media | 1 |
0.1%
|
| 114 | telephone_calls face-to-face_interactions | 10 |
0.9%
|
| 115 | telephone_calls face-to-face_interactions complaint | 2 |
0.2%
|
| 116 | telephone_calls face-to-face_interactions email | 2 |
0.2%
|
| 117 | telephone_calls face-to-face_interactions social_media email | 1 |
0.1%
|
| 118 | telephone_calls messaging_apps | 8 |
0.7%
|
| 119 | telephone_calls messaging_apps face-to-face_interactions | 0 |
0%
|
| 120 | telephone_calls online_form | 9 |
0.8%
|
| 121 | telephone_calls online_form complaint | 2 |
0.2%
|
| 122 | telephone_calls online_form email | 2 |
0.2%
|
| 123 | telephone_calls online_form email complaint | 1 |
0.1%
|
| 124 | telephone_calls online_form email face-to-face_interactions | 1 |
0.1%
|
| 125 | telephone_calls online_form face-to-face_interactions | 2 |
0.2%
|
| 126 | telephone_calls online_form messaging_apps | 1 |
0.1%
|
| 127 | telephone_calls online_form social_media | 1 |
0.1%
|
| 128 | telephone_calls other | 1 |
0.1%
|
| 129 | telephone_calls social_media | 15 |
1.3%
|
| 130 | telephone_calls social_media complaint email online_form | 1 |
0.1%
|
| 131 | telephone_calls social_media face-to-face_interactions online_form email complaint | 1 |
0.1%
|
| 132 | telephone_calls social_media messaging_apps face-to-face_interactions online_form email complaint suggestion_box | 1 |
0.1%
|
| 133 | telephone_calls social_media online_form | 1 |
0.1%
|
| 134 | telephone_calls suggestion_box | 0 |
0%
|