Value | Category | Cases | |
---|---|---|---|
1 | complaint | 29 |
2.5%
|
2 | complaint email telephone_calls | 1 |
0.1%
|
3 | complaint face-to-face_interactions | 2 |
0.2%
|
4 | complaint online_form | 1 |
0.1%
|
5 | complaint online_form email | 1 |
0.1%
|
6 | complaint online_form face-to-face_interactions | 1 |
0.1%
|
7 | complaint online_form messaging_apps | 1 |
0.1%
|
8 | complaint other | 1 |
0.1%
|
9 | complaint social_media | 4 |
0.3%
|
10 | complaint social_media email | 1 |
0.1%
|
11 | complaint social_media suggestion_box | 1 |
0.1%
|
12 | complaint social_media telephone_calls | 1 |
0.1%
|
13 | complaint suggestion_box | 2 |
0.2%
|
14 | complaint suggestion_box email | 1 |
0.1%
|
15 | complaint suggestion_box social_media messaging_apps | 1 |
0.1%
|
16 | complaint telephone_calls | 5 |
0.4%
|
17 | complaint telephone_calls email | 1 |
0.1%
|
18 | complaint telephone_calls email face-to-face_interactions | 1 |
0.1%
|
19 | do_not_know | 144 |
12.4%
|
20 | 17 |
1.5%
|
|
21 | email face-to-face_interactions | 1 |
0.1%
|
22 | email online_form | 7 |
0.6%
|
23 | email online_form complaint | 1 |
0.1%
|
24 | email online_form social_media | 1 |
0.1%
|
25 | email online_form social_media telephone_calls messaging_apps | 1 |
0.1%
|
26 | email social_media | 5 |
0.4%
|
27 | email social_media suggestion_box | 2 |
0.2%
|
28 | email social_media telephone_calls face-to-face_interactions | 1 |
0.1%
|
29 | email telephone_calls | 3 |
0.3%
|
30 | email telephone_calls online_form | 1 |
0.1%
|
31 | email telephone_calls social_media face-to-face_interactions | 0 |
0%
|
32 | face-to-face_interactions | 130 |
11.2%
|
33 | face-to-face_interactions complaint | 2 |
0.2%
|
34 | face-to-face_interactions complaint suggestion_box | 1 |
0.1%
|
35 | face-to-face_interactions messaging_apps | 2 |
0.2%
|
36 | face-to-face_interactions online_form | 5 |
0.4%
|
37 | face-to-face_interactions online_form email | 1 |
0.1%
|
38 | face-to-face_interactions social_media | 5 |
0.4%
|
39 | face-to-face_interactions telephone_calls | 11 |
0.9%
|
40 | face-to-face_interactions telephone_calls complaint | 1 |
0.1%
|
41 | face-to-face_interactions telephone_calls messaging_apps | 1 |
0.1%
|
42 | face-to-face_interactions telephone_calls social_media | 2 |
0.2%
|
43 | messaging_apps | 21 |
1.8%
|
44 | messaging_apps complaint | 2 |
0.2%
|
45 | messaging_apps email complaint | 1 |
0.1%
|
46 | messaging_apps email face-to-face_interactions | 1 |
0.1%
|
47 | messaging_apps face-to-face_interactions | 1 |
0.1%
|
48 | messaging_apps online_form | 1 |
0.1%
|
49 | messaging_apps other | 1 |
0.1%
|
50 | messaging_apps social_media | 1 |
0.1%
|
51 | online_form | 74 |
6.4%
|
52 | online_form complaint | 7 |
0.6%
|
53 | online_form complaint email | 1 |
0.1%
|
54 | online_form email | 9 |
0.8%
|
55 | online_form email complaint | 1 |
0.1%
|
56 | online_form email face-to-face_interactions telephone_calls social_media | 1 |
0.1%
|
57 | online_form email social_media | 2 |
0.2%
|
58 | online_form email telephone_calls face-to-face_interactions | 1 |
0.1%
|
59 | online_form face-to-face_interactions | 1 |
0.1%
|
60 | online_form messaging_apps | 1 |
0.1%
|
61 | online_form messaging_apps telephone_calls | 1 |
0.1%
|
62 | online_form social_media | 2 |
0.2%
|
63 | online_form social_media telephone_calls | 1 |
0.1%
|
64 | online_form suggestion_box | 1 |
0.1%
|
65 | online_form suggestion_box complaint | 1 |
0.1%
|
66 | online_form suggestion_box email | 1 |
0.1%
|
67 | online_form telephone_calls | 4 |
0.3%
|
68 | online_form telephone_calls email | 1 |
0.1%
|
69 | other | 8 |
0.7%
|
70 | prefer_not_to_answer | 76 |
6.5%
|
71 | social_media | 138 |
11.9%
|
72 | social_media complaint | 2 |
0.2%
|
73 | social_media complaint online_form | 1 |
0.1%
|
74 | social_media email | 2 |
0.2%
|
75 | social_media email complaint | 1 |
0.1%
|
76 | social_media email face-to-face_interactions | 1 |
0.1%
|
77 | social_media email online_form messaging_apps | 1 |
0.1%
|
78 | social_media face-to-face_interactions | 8 |
0.7%
|
79 | social_media face-to-face_interactions telephone_calls | 0 |
0%
|
80 | social_media messaging_apps | 12 |
1%
|
81 | social_media messaging_apps complaint suggestion_box | 1 |
0.1%
|
82 | social_media messaging_apps online_form | 1 |
0.1%
|
83 | social_media online_form | 5 |
0.4%
|
84 | social_media online_form complaint | 1 |
0.1%
|
85 | social_media online_form email suggestion_box | 1 |
0.1%
|
86 | social_media online_form messaging_apps | 1 |
0.1%
|
87 | social_media online_form telephone_calls | 1 |
0.1%
|
88 | social_media suggestion_box | 1 |
0.1%
|
89 | social_media telephone_calls | 27 |
2.3%
|
90 | social_media telephone_calls complaint | 1 |
0.1%
|
91 | social_media telephone_calls complaint face-to-face_interactions | 1 |
0.1%
|
92 | social_media telephone_calls email | 1 |
0.1%
|
93 | social_media telephone_calls face-to-face_interactions | 2 |
0.2%
|
94 | social_media telephone_calls face-to-face_interactions complaint | 2 |
0.2%
|
95 | social_media telephone_calls face-to-face_interactions email | 1 |
0.1%
|
96 | social_media telephone_calls messaging_apps | 5 |
0.4%
|
97 | social_media telephone_calls messaging_apps face-to-face_interactions online_form | 1 |
0.1%
|
98 | social_media telephone_calls messaging_apps face-to-face_interactions online_form email complaint suggestion_box | 1 |
0.1%
|
99 | social_media telephone_calls online_form | 5 |
0.4%
|
100 | social_media telephone_calls online_form email | 1 |
0.1%
|
101 | social_media telephone_calls other | 1 |
0.1%
|
102 | suggestion_box | 3 |
0.3%
|
103 | suggestion_box complaint | 2 |
0.2%
|
104 | suggestion_box complaint face-to-face_interactions | 1 |
0.1%
|
105 | suggestion_box face-to-face_interactions | 1 |
0.1%
|
106 | suggestion_box face-to-face_interactions telephone_calls | 1 |
0.1%
|
107 | telephone_calls | 222 |
19.1%
|
108 | telephone_calls complaint | 5 |
0.4%
|
109 | telephone_calls complaint online_form email | 1 |
0.1%
|
110 | telephone_calls email | 11 |
0.9%
|
111 | telephone_calls email face-to-face_interactions | 1 |
0.1%
|
112 | telephone_calls email online_form social_media | 1 |
0.1%
|
113 | telephone_calls email social_media | 1 |
0.1%
|
114 | telephone_calls face-to-face_interactions | 10 |
0.9%
|
115 | telephone_calls face-to-face_interactions complaint | 2 |
0.2%
|
116 | telephone_calls face-to-face_interactions email | 2 |
0.2%
|
117 | telephone_calls face-to-face_interactions social_media email | 1 |
0.1%
|
118 | telephone_calls messaging_apps | 8 |
0.7%
|
119 | telephone_calls messaging_apps face-to-face_interactions | 0 |
0%
|
120 | telephone_calls online_form | 9 |
0.8%
|
121 | telephone_calls online_form complaint | 2 |
0.2%
|
122 | telephone_calls online_form email | 2 |
0.2%
|
123 | telephone_calls online_form email complaint | 1 |
0.1%
|
124 | telephone_calls online_form email face-to-face_interactions | 1 |
0.1%
|
125 | telephone_calls online_form face-to-face_interactions | 2 |
0.2%
|
126 | telephone_calls online_form messaging_apps | 1 |
0.1%
|
127 | telephone_calls online_form social_media | 1 |
0.1%
|
128 | telephone_calls other | 1 |
0.1%
|
129 | telephone_calls social_media | 15 |
1.3%
|
130 | telephone_calls social_media complaint email online_form | 1 |
0.1%
|
131 | telephone_calls social_media face-to-face_interactions online_form email complaint | 1 |
0.1%
|
132 | telephone_calls social_media messaging_apps face-to-face_interactions online_form email complaint suggestion_box | 1 |
0.1%
|
133 | telephone_calls social_media online_form | 1 |
0.1%
|
134 | telephone_calls suggestion_box | 0 |
0%
|