UNHCR uses Post Distribution Monitoring (PDM) as a mechanism to collect refugees' feedback on the quality, sufficiency, utilization and effectiveness of the assistance items they receive. The underlying principle behind the process is linked to accountability, as well as a commitment to improve the quality and relevance of support provided, and related services. Usually the surveys that form the basis of the assessment are conducted soon after the distribution of relief items is completed. Four PDMs on Non-Food Items (NFI) have been conducted since 2018. One in March 2018 covering the period from the beginning of the refugee influx in August/September 2017, and the second one in August 2018 covering distributions made during the monsoon season that year. A third PDM exercise covered the period from September 2018 up to March 2019. And a fourth one in November 2019 covered the period from April to November 2019. The current PDM survey and recommendations cover the period from November 2019 up to July 2020. This PDM exercise was initially planned in April 2020, however, it was delayed due to the lockdown imposed at the beginning of COVID-19 pandemic. A total of 1,166 households that had received NFIs from UNHCR took part in this PDM exercise. The findings from this report will be used in improving further upcoming distributions in 2020 and take into consideration lessons learned from COVID-19's impact on the distribution process.
This fifth PDM survey and exercise covers the distribution of six types of NFI assistance provided through UNHCR and its partners in 2020. It includes Liquefied Petroleum Gas (LPG)5, Core Relief Item kits (CRI)6, WASH Hygiene kits7, Compressed Rice Husks (CRH)8 and shelter repair and replacement assistance9
