Comprehensive Baseline Study on Digital Remittances 2016, Demand-side Survey of Low-income Jordanians and Syrian Refugees in Jordan

Section One: Screener
• Nationality
• Location inside or outside of camps (for Syrian refugees)
• Location in Jordan
• Age
• Gender
• Monthly household income
• Monthly individual income

Section Two: Household Income and Finances
• Types of household and individual income earned
• Confirmation of monthly household and individual income
• Method of receiving income for each type of income selected
• Location of income received for each type of income selected
• Variation of household income
• Action taken with leftover money

Section Three: Opinions About Financial Institutions and Services
• Awareness of different financial institutions and services
• Usage of financial institutions and services, for each service that respondent was aware of
• Use of forms of financing and insurance
• Ownership of financial services that respondent reported using
• Location of financial services that respondent reported using
• Perceived trustworthiness of financial services that respondent reported using
• Reasons for not using specific financial services or institutions, for each financial service respondent reported not using
• Desire to learn more about financial services and institutions not used

Section Four: Mobile Wallet
• Ability to name mobile wallet services in an unprompted manner
• Awareness of other people who have mobile wallet services
• Type of ID required to open mobile wallet account, if respondent reported using it in Section 3

Section Five: Remittances Screener
• Reported giving or sending of money to relatives or friends in the past year
• For those who reported giving or sending money, location of money sent (up to 3 locations domestically and 3 locations internationally possible)
• Reported receiving of money from relatives or friends in the past year
• For those who reported receiving money, location of money sent (up to 3 locations domestically and 3 locations internationally possible)

Section Six: Remittances Sent
• Purpose of money sent, for each location reported in Section 5
• Frequency of money sent, for each location reported in Section 5
• Total value of money sent, for each location reported in Section 5
• Amount of money per transaction, for each location reported in Section 5
• Amount of fees paid per transaction, for each location reported in Section 5
• Minimum amount of money sent, for each location reported in Section 5
• Person money sent to, for each location reported in Section 5
• Method of sending money, for each location reported in Section 5
• Name of service used, for each location reported in Section 5
• Method recipient uses to receive money sent to them, for each location reported in Section 5
• Name of mobile wallet service used, of those who reported using a mobile wallet as the method of sending money
• Reason for choosing service, for each method selected for sending money
• Dissatisfaction with service, for each method selected for sending money
• Cost of services for methods selected for sending money
• Length of time for money to be transferred, for methods selected for sending money
• Problems experienced when trying to send money, for each location reported in Section 5

Section Seven: Remittances Received
• Purpose of money received, for each location reported in Section 5
• Frequency of money received, for each location reported in Section 5
• Total value of money received, for each location reported in Section 5
• Amount of money per transaction, for each location reported in Section 5
• Amount of fees paid per transaction, for each location reported in Section 5
• Minimum amount of money received, for each location reported in Section 5
• Person money received from, for each location reported in Section 5
• Method of receiving money, for each location reported in Section 5
• Name of service used, for each location reported in Section 5
• Method sender uses to send money received, for each location reported in Section 5
• Name of mobile wallet service used, of those who reported using a mobile wallet as the method of receiving money
• Reason for choosing service, for each method selected for receiving money
• Dissatisfaction with service, for each method selected for receiving money
• Cost of services for methods selected for receiving money
• Length of time for money to be transferred, for methods selected for receiving money
• Problems experienced when trying to receive money, for each location reported in Section 5

Section Eight: Information and Technology
• Access to mobile phones
• Ownership of SIM cards for shared phones
• Activities on mobile phones
• Frequency of internet access
• Perceived trustworthiness of different sources of information on financial products and services

Section Nine: Potential Services
• Reasons for instances in the past year when respondent wanted to receive money domestically and internationally, but couldn’t
• Reasons for instances in the past year when respondent wanted to send money domestically and internationally, but couldn’t
• Prompted awareness of mobile wallets
• Prompted awareness of specific mobile wallet services
• Concept testing for sending money internationally
• Concept testing for sending money domestically
• Concept testing for receiving money internationally
• Concept testing for receiving money domestically
• Ideal length of time it takes to both send and receive money
• Ideal length of transaction time to both send and receive money
• Ideal travel cost
• Ideal transaction cost

Section Ten: Demographics
• Highest level of education completed
• Current work situation
• Size of household
• Person in household responsible for making financial decisions
• Number of financial connections outside of the household
• Number of people financially responsible for
• Location of people financially responsible for
• Location in Jordan of people financially responsible for
• Number of people financially dependent on
• Location of people financially dependent on
• Location in Jordan on individuals financially dependent on
• Home in Syria (for Syrian refugees)
• General numeracy skills
• Current identification in possession
• Permission to work in Jordan (for Syrian refugees)