Financial Literacy and Consumer Awareness Survey 2011

West Bank and Gaza, 2011

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Reference ID

WBG_WBG_2011_FLS_v01_M

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Riyada Consulting and Training

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The World Bank Microdata Library

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May 19, 2021

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May 19, 2021

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B4a.If a conflict with a financial organization How sure are you in a quick dispu (B4_a)

Data file: WestBank_Gaza_financial_literacy

Overview

Valid: 2019

Invalid: 3

Type: Discrete

Decimal: 0

Start: 187

End: 187

Width: 1

Range: 1 - 6

Format: Numeric

Questions and instructions

Literal question

If a conflict with a financial organization (bank, insurance company or the like) arises regarding the provision of financial services to you, how sure are you in the quick and just resolution of the dispute?
(SHOW CARD WITH CHOICES)
How sure are you in a quick dispute resolution

Categories

Value	Category	Cases
1	I am quite sure	117	5.8%
2	Sure	406	20.1%
3	Fifty-fifty	560	27.7%
4	I'm not sure	327	16.2%
5	I am not sure never	198	9.8%
6	I do not know	411	20.4%
Sysmiss		3

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

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