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Post Distribution Monitoring: Multi Purpose Cash Assistance, 2021

Jordan, 2021
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UNHCR_JOR_2021_PDM_MPC_v2.1
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UNHCR
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Middle East and North Africa Post-Distribution Monitoring
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Created on
Mar 13, 2023
Last modified
Mar 13, 2023
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Data file: Household

This file contains the household data collected during the survey.

Cases: 649
Variables: 344

Variables

id
Household ID
Date
A1. Date
method_of_data_collection
method of data collection
Enumerator_name
A2. Enumerator name:
governoratet
A3. governoratet:
person_registered
A5. Is the person registered to receive the cash from UNHCR, or another member of their household over the age of 18, available for this survey?
hello
We would like to ask you a few questions about the work of UNHCR. The answers to these questions will help to understand if there is anything UNHCR can do to improve how we work and what we do.
Your_participation
Your participation is voluntary, and you can choose not to answer some of the questions.
Your_answers_will
Your answers will not be used to determine if you or anyone in your household is eligble for assistance (or resettlement).
The_survey_will
The survey will take about 30 minutes, and I will be recording your responses using this tablet.
informed_consent
B1. Do you agree to continue with this survey?
nationality
B3. What is your nationality?
sex
B5. What is your sex?
age
B6. What is your age?
living_in_Jordan
B7. How long has this household been living in Jordan?
person_reg_cash
B8. Are you the person registered to receive the cash assistance from UNHCR?
sex_person_reg
B8a. What is the sex of the person registered to receive the cash assistance from UNHCR?
relation_person_reg
B8b. What is your relation to the person registered to receive the cash assistance from UNHCR?
reg_unhcr
B9a. Are they all registered with UNHCR?
nationality_not_registered
B9c.if no what is the nationality of the not registered?
cases_registered_UNHCR
B9b How many cases are registered with UNHCR?
other_receving
B10. How many of the registered cases (other than yours) are receiving cash assistance from UNHCR?
Other_assitance
B10a. Besides the UNHCR cash assistance, do you receive other assistance (cash or in -kind such as food aid)
Other_assitance_where_1
B10b.If yes, please specify from which organization?/WFP
Other_assitance_where_2
B10b.If yes, please specify from which organization?/UNICEF
Other_assitance_where_3
B10b.If yes, please specify from which organization?/INGOs
Other_assitance_where_4
B10b.If yes, please specify from which organization?/Local organisations
Other_assitance_where_5
B10b.If yes, please specify from which organization?/other
assistance_period
B11. How long have you been receiving the cash assistance from UNHCR?
assistance_method
B12. How do you receive your UNHCR cash assistance?
cal_Total
cal_Total
unhcr_received
C1. How much cash did your household receive from UNHCR at the last distribution?
amount_expecting
C2. Was this the amount you were expecting to receive?
day_expecting
C3. Did you receive the cash from UNHCR on the day you were expecting it?
need_help_recieve
C4. Did the person registered to receive the cash need help to withdraw or spend the cash assistance?
Why_need_help_1
C4a. Why did they need help?/Limited mobility
Why_need_help_2
C4a. Why did they need help?/No time
Why_need_help_3
C4a. Why did they need help?/Did not know how to use the card
Why_need_help_4
C4a. Why did they need help?/Items too heavy to carry
Why_need_help_5
C4a. Why did they need help?/Place of withdrawal of cash not accessible
Why_need_help_6
C4a. Why did they need help?/No money to pay transport to withdraw/spend the cash
Why_need_help_7
C4a. Why did they need help?/Can’t read instructions to withdraw money
Why_need_help_8
C4a. Why did they need help?/Instructions to withdraw are in a language I don’t understand
Why_need_help_9
C4a. Why did they need help?/Other
Where_spend_cash_1
C5. Where did you go to spend the cash?/Local market
Where_spend_cash_2
C5. Where did you go to spend the cash?/Local shop
Where_spend_cash_3
C5. Where did you go to spend the cash?/Supermarket
Where_spend_cash_4
C5. Where did you go to spend the cash?/Wholesalers
Where_spend_cash_5
C5. Where did you go to spend the cash?/landlord
Where_spend_cash_6
C5. Where did you go to spend the cash?/other
Where_spend_cash_7
C5. Where did you go to spend the cash?/Don't know
nearest_ATM_agent
C6. Do you collect assistance from the nearest ATM/mobile wallet agent to you?
nearest_ATM_agent_no_1
C6a. If no, why?/ATM technical error
nearest_ATM_agent_no_2
C6a. If no, why?/Long line/crowding
nearest_ATM_agent_no_3
C6a. If no, why?/The ATM is out of service
nearest_ATM_agent_no_4
C6a. If no, why?/Didn’t feel safe
nearest_ATM_agent_no_5
C6a. If no, why?/Not enough cash at agent/ exchange house (mobile wallet)
nearest_ATM_agent_no_6
C6a. If no, why?/Cash out using Card-less services is not near me (mobile wallet)
nearest_ATM_agent_no_7
C6a. If no, why?/It is cheaper to go to an agent/ exchange house than an ATM. (mobile wallet)
nearest_ATM_agent_no_8
C6a. If no, why?/Other
time_reamarket
C7. How long did it take you to reach the place you spent the cash?
travel_cost
C8. How much did it cost you to go and come back to the place you spent the cash?
Trips
C9. How many trips did you make to withdraw?
Numberoftrips
C9a. If Multiple trips same day, how many time
NumberofDays
C9b. If Multiple trips same day, how many days
possession_now
C10. Who is in possession of your ATM card / SIM card at present?
Who_dehow_spent
C11. Who in your household decided how the cash assistance should be spent?
Disagreement
C12. Was there any disagreement on use of the cash assistance?
other_sources_income
C13. What other sources of income or support has your household received or used in the last 4 weeks?
formal_income_generat
Formal income generating activities e.g. any business or activities generating money, or salary
informal_income_generat
Informal income generating activities e.g. casual /seasonal labour
savings
Savings
remittances
Remittances
support_from_f
Support from friends / family (locally)
loans__debt_or
Loans (debt or credit)
ngos_ag_cas
NGOs/agencies – giving cash support
ngos_ag_mat
NGOs/agencies – giving material support
ngos_ag_other
NGOs/agencies – giving other support
other_income
Other
cal_income
total income
income_sector
C14. In which sector were the activity?
feel_unsafe_or_risk
D1. Did you feel physically unsafe or at risk of harm during the last distribution:
Going_withor_get_money
D1a. Going to withdraw or get the money?
withdraw_COVID
D1a1. If Yes is it related to the COVID-19 pandemic?
Keeping_money_home
D1b. Keeping the money at home?
Going_spenmoney
D1c. Going to spend the money?
Spend_COVID
D1c1. If Yes is it related to the COVID-19 pandemic?
Any_other_risk
D1d. Did anything else make you feel physically unsafe or at risk of harm related to the cash assistance?
problems_cash
D2. Did you experience any of these problems receiving/withdrawing or spending the cash from UNHCR?
registereperson_not
D2a. The registered person is not available to withdraw or access the money?
Wrong_forgotten_pincode
D2b. Wrong pin code or forgotten pin code or could not enter PIN code yourself?
Poor_service_withdrawing
D2c. Poor service at the bank / mobile money agent/ etc when withdrawing the money?
Poor_service_type_Iris_1
D2c1. What Difficulties did you face?/Many attempts to scan the eye
Poor_service_type_Iris_2
D2c1. What Difficulties did you face?/Couldn’t scan the eye at all
Poor_service_type_Iris_3
D2c1. What Difficulties did you face?/Didn’t know how to use the iris camera
Poor_service_type_Iris_4
D2c1. What Difficulties did you face?/Have to go the bank more than once to withdraw the money because of the crowds
Poor_service_type_Iris_5
D2c1. What Difficulties did you face?/Didn’t feel safe scanning my eyes
Poor_service_type_Iris_6
D2c1. What Difficulties did you face?/Don’t know how to use the ATM
Poor_service_type_Iris_7
D2c1. What Difficulties did you face?/The machine is out of service
Poor_service_type_Iris_8
D2c1. What Difficulties did you face?/Cash machine said not authorised
Poor_service_type_Iris_9
D2c1. What Difficulties did you face?/Wrong balance (zero or less balance)
Poor_service_type_Iris_10
D2c1. What Difficulties did you face?/didn't take the covid-19 vaccine and I didn't have a negative PCR test as per the government procedures to enter facilities
Poor_service_type_Iris_11
D2c1. What Difficulties did you face?/Other
attempts_iris
How many attempt?
Poor_service_type_Card_1
D2c1. What Difficulties did you face?/Have to go the bank more than once to withdraw the money because of the crowds
Poor_service_type_Card_2
D2c1. What Difficulties did you face?/Don’t know how to use the ATM
Poor_service_type_Card_3
D2c1. What Difficulties did you face?/The machine is out of service
Poor_service_type_Card_4
D2c1. What Difficulties did you face?/Wrong balance (zero or less balance)
Poor_service_type_Card_5
D2c1. What Difficulties did you face?/Lost ATM Card
Poor_service_type_Card_6
D2c1. What Difficulties did you face?/Didn’t feel safe using ATM card
Poor_service_type_Card_7
D2c1. What Difficulties did you face?/didn't take the covid-19 vaccine and I didn't have a negative PCR test as per the government procedures to enter facilities
Poor_service_type_Card_8
D2c1. What Difficulties did you face?/Other
Poor_service_type_mob_wallet_1
D2c1. What Difficulties did you face?/Could not use the mobile application
Poor_service_type_mob_wallet_2
D2c1. What Difficulties did you face?/Not enough cash at agent
Poor_service_type_mob_wallet_3
D2c1. What Difficulties did you face?/Paying fees for the cash out
Poor_service_type_mob_wallet_4
D2c1. What Difficulties did you face?/ATM technical error during cash out
Poor_service_type_mob_wallet_5
D2c1. What Difficulties did you face?/My SIM was disconnected, and wallet was inactive
Poor_service_type_mob_wallet_6
D2c1. What Difficulties did you face?/I lost my phone/SIM
Poor_service_type_mob_wallet_7
D2c1. What Difficulties did you face?/I could not reach the provider’s call centre
Poor_service_type_mob_wallet_8
D2c1. What Difficulties did you face?/Timeline of assistance delivery
Poor_service_type_mob_wallet_9
D2c1. What Difficulties did you face?/didn't take the covid-19 vaccine and I didn't have a negative PCR test as per the government procedures to enter facilities
Poor_service_type_mob_wallet_10
D2c1. What Difficulties did you face?/Other
Trarefuse_serve
D2d. Market/shop/trader/ Wholesalers refused to serve you?
Pay_money_favour
D2e. Needed to pay additional money or do favours in order to withdraw or spend cash?
Who_give_money_favours_1
D2ea. Who did you need to give money or favours to?/Another household member
Who_give_money_favours_2
D2ea. Who did you need to give money or favours to?/Another family member (outside the household)
Who_give_money_favours_3
D2ea. Who did you need to give money or favours to?/Friend
Who_give_money_favours_4
D2ea. Who did you need to give money or favours to?/Community leader
Who_give_money_favours_5
D2ea. Who did you need to give money or favours to?/Stranger
Who_give_money_favours_6
D2ea. Who did you need to give money or favours to?/Bank/mobile money/FSP agent
Who_give_money_favours_7
D2ea. Who did you need to give money or favours to?/Shopkeeper
Who_give_money_favours_8
D2ea. Who did you need to give money or favours to?/Other
anyother_problems
D2f. Did you experience any other problems withdrawing or spending the cash from UNHCR?
overcome_problem
D2g. Did you find a solution to your problem?
items_available
E1. Were you able to find the items/services you needed in the markets/shops?
items_quality
E2. Were you able to find the right quality of items/services in the market?
price_increase
E3. Has there been any increase in the price of any items/services in the last 4 weeks?
items_price_increase_1
E3a. What items/services have increased in price?/Food
items_price_increase_2
E3a. What items/services have increased in price?/Water
items_price_increase_3
E3a. What items/services have increased in price?/Hygiene items
items_price_increase_4
E3a. What items/services have increased in price?/Health costs (including medicines)
items_price_increase_5
E3a. What items/services have increased in price?/Rent
items_price_increase_6
E3a. What items/services have increased in price?/Shelter repair (e.g. rehabilitation, extension, materials)
items_price_increase_7
E3a. What items/services have increased in price?/Household items (e.g. mattress, blankets, jerry can)
items_price_increase_8
E3a. What items/services have increased in price?/Firewood / Fuel for cooking or heating
items_price_increase_9
E3a. What items/services have increased in price?/Clothes / shoes
items_price_increase_10
E3a. What items/services have increased in price?/Utilities and bills (e.g. electricity, water bills, phone calling credit)
items_price_increase_11
E3a. What items/services have increased in price?/Towards a livelihood activity (e.g. seeds, tools, farming, fishing, petty trade etc.)
items_price_increase_12
E3a. What items/services have increased in price?/Education (e.g. school fees, uniform, books).
items_price_increase_13
E3a. What items/services have increased in price?/Entertainment (including alcohol, cigarettes)
items_price_increase_14
E3a. What items/services have increased in price?/Transport
items_price_increase_15
E3a. What items/services have increased in price?/Legal assistance / documents
items_price_increase_16
E3a. What items/services have increased in price?/Other
cash_spent_already
F1. Of the cash you have received from UNHCR, how much have you spent already?
spent_cash_on_1
F2. What did you spend the UNHCR cash on?/Food
spent_cash_on_2
F2. What did you spend the UNHCR cash on?/Water
spent_cash_on_3
F2. What did you spend the UNHCR cash on?/Hygiene items
spent_cash_on_4
F2. What did you spend the UNHCR cash on?/Health costs (including medicines)
spent_cash_on_5
F2. What did you spend the UNHCR cash on?/Rent
spent_cash_on_6
F2. What did you spend the UNHCR cash on?/Shelter repair (e.g. rehabilitation, materials)
spent_cash_on_7
F2. What did you spend the UNHCR cash on?/Household items (e.g. mattress, blankets, jerry can)
spent_cash_on_8
F2. What did you spend the UNHCR cash on?/Firewood / Fuel for cooking or heating
spent_cash_on_9
F2. What did you spend the UNHCR cash on?/Clothes / shoes
spent_cash_on_10
F2. What did you spend the UNHCR cash on?/Utilities and bills (e.g. electricity, water bills, phone calling credit)
spent_cash_on_11
F2. What did you spend the UNHCR cash on?/Assets for a livelihood activity (e.g seeds, tools, farming, fishing, petty trade etc)
spent_cash_on_12
F2. What did you spend the UNHCR cash on?/Education (e.g. school fees, uniform, books)
spent_cash_on_13
F2. What did you spend the UNHCR cash on?/Entertainment (including alcohol, cigarettes)
spent_cash_on_14
F2. What did you spend the UNHCR cash on?/Transport
spent_cash_on_15
F2. What did you spend the UNHCR cash on?/Debt repayment
spent_cash_on_16
F2. What did you spend the UNHCR cash on?/Gave some to other family members / relatives / friends
spent_cash_on_17
F2. What did you spend the UNHCR cash on?/Legal assistance / documents
spent_cash_on_18
F2. What did you spend the UNHCR cash on?/Other
top5_rank
Please rank in order of importance
spent_1st
1st choice
spent_2nd
2nd choice
spent_3rd
3rd choice
spent_4th
4th choice
spent_5th
5th choice
howmuch1
How much did you spend on food?
howmuch2
How much did you spend on Water?
howmuch3
How much did you spend on Hygiene items?
howmuch4
How much did you spend on Health costs (including medicines)?
howmuch5
How much did you spend on Rent?
howmuch6
How much did you spend on Shelter repair (e.g. rehabilitation, materials) ?
howmuch7
How much did you spend on Household items (e.g. mattress, blankets, jerry can)?
howmuch8
How much did you spend on Firewood / Fuel for cooking or heating?
howmuch9
How much did you spend on Clothes / shoes?
howmuch10
How much did you spend on Utilities and bills (e.g. electricity, water bills, phone calling credit)?
howmuch11
How much did you spend on Assets for a livelihood activity (e.g seeds, tools, farming, fishing, petty trade etc)?
howmuch12
How much did you spend on Education (e.g. school fees, uniform, books)?
howmuch13
How much did you spend on Entertainment (including cigarettes)?
howmuch14
How much did you spend on Transport?
howmuch15
How much did you spend on Debt repayment?
howmuch16
How much did you spend on Gave some to other family members / relatives / friends?
howmuch17
How much did you spend on Legal assistance / documents?
howmuch18
How much did you spend on other?
cal_expenses
expenses total
save_money
F4. Did you save any of the money?
save_money_account
F4a. Did you save any of the money on your account?
overall_cash_benefits
G1. To what extent has the cash assistance from UNHCR:
Improved_livincondition
G1a. Improved your living conditions?
Reduced_stress
G1b. Reduced feelings of stress?
Reduced_financial_burden
G1c. Reduced the financial burden of your household?
meet_basic_needs
G2. Overall, to what extent are you currently able to meet the basic needs of your household?
items_not_afford_1
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Food
items_not_afford_2
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Water
items_not_afford_3
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Hygiene items
items_not_afford_4
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Health costs (including medicines)
items_not_afford_5
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Rent
items_not_afford_6
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Shelter repair (e.g. rehabilitation, materials)
items_not_afford_7
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Household items (e.g. mattress, blankets, jerry can)
items_not_afford_8
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Firewood / Fuel for cooking or heating
items_not_afford_9
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Clothes / shoes
items_not_afford_10
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Utilities and bills (e.g. electricity, water bills, phone calling credit)
items_not_afford_11
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Assets for a livelihood activity (e.g seeds, tools, farming, fishing, petty trade etc)
items_not_afford_12
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Education (e.g. school fees, uniform, books)
items_not_afford_13
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Entertainment (including alcohol, cigarettes)
items_not_afford_14
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Transport
items_not_afford_15
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Debt repayment
items_not_afford_16
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Gave some to other family members / relatives / friends
items_not_afford_17
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Legal assistance / documents
items_not_afford_18
G2a. If more than half (but not all), half, a little or not at all: Which of your household’s basic needs can you not afford?/Other
copinstrategies
G3. In the past 4 weeks has your household needed to:
Stop_child_attendinschoo
a. Stop a child from attending school?
Sell_livelihood_assets
b. Sell livelihood/productive assets in order to buy food or basic goods? (e.g. sold items such as a car, motorbike, plough, sewing machine, tools, seed stock, livestock, productive land)
Ask_money_from_stranger
c. Ask for money from strangers (begging Adults or children )?
Move_poorer_shelter
d. Move to a poorer quality shelter?
Send_under16_work
e. Send household members under the age of 16 to work?
Send_work_far_away
f. Send a member of the household to work far away?
Enrisky_activities
g. Engage in activities for money or items that you feel puts you or other members of your household at risk of harm? (E.g. illegal activities, survival sex, drug dealing, early marriage, joining armed groups etc.)
Skip_rent_debt_repayments
h. Skip paying rent / debt repayments to meet other needs?
Take_out_new_loans
i. Take out new loans or borrowed money?
Reduce_expenditure_HH_item
j. Reduce expenditure hygiene items, water, baby items, health, or education in order to meet household food needs?
Spent_savings
k. Spent savings
Bought_food_credit
l. Bought food on credit or borrowed money to purchase food from non-relatives
Bought_goods_credit
m. Bought household goods on credit
Sell_household_assets
n. Sell household assets/goods (jewellery, phone, furniture, electro domestics, etc.)
under_15_married
o. Has anyone in your family aged younger than 15 married?
food_copinstrategies
G4. In the past 7 days, if there have been times when you did not have enough food or did not have enough money to buy food, how often has your household had to:
rely_food_other
a. Rely on less preferred and less expensive foods?
borrow_food
b. Borrow food, or rely on help from a friend or relative?
limit_portion_size
c. Limit portion size at mealtimes?
reduce_adult_consumption
d. Restrict consumption by adults in order for small children to eat?
reduce_number_meals
e. Reduce number of meals eaten in a day?
DebtValue
G5. What is the current total debt of the HH from borrowing money that has not yet been paid back?
sources_debts_1
G6. What are the sources of this debt?/Markets\shops all kinds
sources_debts_2
G6. What are the sources of this debt?/Relatives or friends or neighbours
sources_debts_3
G6. What are the sources of this debt?/landlord (unpaid rent)
sources_debts_4
G6. What are the sources of this debt?/Saving groups
sources_debts_5
G6. What are the sources of this debt?/Micro loans institutes (Woman fund institute)
sources_debts_6
G6. What are the sources of this debt?/unpaid utility bills
sources_debts_7
G6. What are the sources of this debt?/Other
Debtsafty
G7. Does this level of debt make you worried for you or your family's safety?
living_in_this_house
G8. How long has your household lived in this current house?
lived_in_camp
G9. Has your household ever lived in a camp?
sustainable_solutions
H1. (as a result of the cash assistance), do you, or another member of your household:
Have_bank_account
H1a. Have a bank account or mobile money account or other official account?
Have_livelihoods_assets
H1b. Have the items (productive/livelihood assets) you need in order to earn a living?
Have_access_micro_credit
H1c. Have access to loans, micro-credit?
hear_unhcr_cash_assistance
I1. How did you hear about UNHCR cash assistance?
info_want_cash_ass_1
I2. Is there any other information you would like to know about the cash assistance?/Eligibility for cash assistance
info_want_cash_ass_2
I2. Is there any other information you would like to know about the cash assistance?/Distribution date, time and location
info_want_cash_ass_3
I2. Is there any other information you would like to know about the cash assistance?/How to spend the cash assistance
info_want_cash_ass_4
I2. Is there any other information you would like to know about the cash assistance?/How to give complaints and feedback to agencies
info_want_cash_ass_5
I2. Is there any other information you would like to know about the cash assistance?/What assistance is coming next
info_want_cash_ass_6
I2. Is there any other information you would like to know about the cash assistance?/Other
info_want_cash_ass_7
I2. Is there any other information you would like to know about the cash assistance?/None (Don’t want any additional information)
know_report_complaints
I3. Do you know how you can report complaints and feedback on the cash assistance from UNHCR?
how_report_complaints_1
I3a. How could you report complaints and receive feedback?/Via local leaders
how_report_complaints_2
I3a. How could you report complaints and receive feedback?/Via community mobilisers
how_report_complaints_3
I3a. How could you report complaints and receive feedback?/Hotline
how_report_complaints_4
I3a. How could you report complaints and receive feedback?/Complaints desk
how_report_complaints_5
I3a. How could you report complaints and receive feedback?/Complaints and suggestion box
how_report_complaints_6
I3a. How could you report complaints and receive feedback?/Other
Help_line
I4. Do you know the helpline phone number?
contacted_UNHCR
I5. Have you ever contacted UNHCR helpline/approached UNHR offices or helpdesks in the past year?
contacted_UNHCR_NO
I5a. If no, why not?
cash_assistance_issues
I5b. If yes, Was the call regarding cash assistance issues?
cash_assistance_issues_Iris
I5ba. If yes, what was the cash assistance issue you called about?
cash_assistance_issues_card
I5bb. If yes, what was the cash assistance issue you called about?
cash_assistance_issues_MW
I5bc. If yes, what was the cash assistance issue you called about?
contacted_UNHCR_YES
I5c. If yes, were you satisfied with the response?
SMS_Notification
I6. Do you receive SMS from UNHCR on a monthly basis to advise you to go and collect your assistance?
Phone_number_update
I7. Did you update your contacts?
Phone_number_update_yes
I7a. If yes, did UNHCR call you on?
UNHCR_Staff
I8. Do you feel that UNHCR staff treats you respectfully?
CAB_Staff
I9. Do you feel that CAB staff treats you respectfully?
Umniag_agent_Staff
I10. Do you feel that Mobile agent staff treats you respectfully?
Mindset_Staff
I11. Do you feel that Mindset staff have treated you respectfully?
preference_modality
I13. If the assistance could be started again would you prefer:
prefer_withdrawal
I13a. If Cash, how do you prefer to withdraw
have_Mobile_wallets_yes
J1. Which mobile wallet service provider do you use?
How_opened
J1B.How did you open the mobile wallet?
you_opend
J1C. Did you open the wallet by yourself?
who_opened
J1Ca. If no, who helped you open the wallet?
FindExperience
J1D. How did you find your experience opening mobile wallet?
onBoardingExperience
J1E. How was your experience on-boarding through Iris?
HowManyTime__onBoarding
J1F. How many times did you have to go for on-boarding?
WhyOpenWallet_MW
J1G. Why did you open the mobile wallet?
HowDidYouKnow_MW
J1H.How did you know about mobile wallets?
Total: 344
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