| Value | Category | Cases | |
|---|---|---|---|
| 1 | Clarity of messages and ease of understanding | 12 |
0.5%
|
| 2 | Delay in response/Non response | 155 |
6.5%
|
| 3 | Delay/lack of receiving messages | 39 |
1.6%
|
| 4 | discirimination in treatment | 3 |
0.1%
|
| 5 | Disrespect | 5 |
0.2%
|
| 6 | Due to the crisis | 3 |
0.1%
|
| 7 | Follow-up by UNHCR | 15 |
0.6%
|
| 8 | Good treatment/reception by staff | 16 |
0.7%
|
| 9 | Inability to understand the content of messages | 3 |
0.1%
|
| 10 | Not knowing (lack of knowledge) in the means of communication | 4 |
0.2%
|
| 11 | Other | 93 |
3.9%
|
| 12 | Receiving periodic messages to receive assistance | 230 |
9.7%
|
| 13 | The place is far | 2 |
0.1%
|
| 14 | There is no continuous communication with UNHCR | 53 |
2.2%
|
| 15 | There is no point in communicating | 17 |
0.7%
|
| 16 | There is no reason | 7 |
0.3%
|
| Missing value | 1726 |
72.4%
|