Financial Literacy and Consumer Awareness Survey 2011

West Bank and Gaza, 2011

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WBG_WBG_2011_FLS_v01_M

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Riyada Consulting and Training

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The World Bank Microdata Library

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May 19, 2021

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May 19, 2021

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B4b.If a conflict with a financial organization How sure are you in a just dispu (B4_b)

Data file: WestBank_Gaza_financial_literacy

Overview

Valid: 2021

Invalid: 1

Type: Discrete

Decimal: 0

Start: 188

End: 188

Width: 1

Range: 1 - 6

Format: Numeric

Questions and instructions

Literal question

If a conflict with a financial organization (bank, insurance company or the like) arises regarding the provision of financial services to you, how sure are you in the quick and just resolution of the dispute?
(SHOW CARD WITH CHOICES)
How sure are you in a just dispute resolution

Categories

Value	Category	Cases
1	I am quite sure	122	6%
2	Sure	306	15.1%
3	Fifty-fifty	590	29.2%
4	I'm not sure	367	18.2%
5	I am not sure never	218	10.8%
6	I do not know	418	20.7%
Sysmiss		1

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

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