Post Distribution Monitoring: Winter Cash Support, 2020–2021

Jordan, 2021

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UNHCR_JOR_2021_PDM_WINTER_v2.1

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UNHCR

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Middle East and North Africa Post-Distribution Monitoring

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Mar 13, 2023

Last modified

Mar 13, 2023

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Data file: Household

This file contains the household data collected during the survey.

Cases:	609
Variables:	198

Variables

Household ID

Date

A1. Date

Province_District

A4. Governorate::

nationality

A5. Nationality:

person_registered

A7. Is the person registered to receive the cash from UNHCR, or another member of their household over the age of 18, available for this survey?

Thank_you_for_your_t

Thank you for your time. We need to speak to the person registered to receive the cash from UNHCR or another member of their household.

Hello

Hello, I am working for UNHCR. We would like to ask you a few questions about the work of UNHCR. The answers to these questions will help to understand if there is anything UNHCR can do to improve how we work and what we do.

Your_participation

Your participation is voluntary and you can choose not to answer any or of the questions.

The_survey_will_take

The survey will take about 30 minutes, and I will be recording your responses using this tablet.

informed_consent

B1. Do you agree to continue with this survey?

Thank_you_for_your_time

Thank you for your time.

sex

B4. What is your sex?

age

B5. What is your age?

person_reg_cash

B6. Are you the person registered to receive the cash assistance from UNHCR?

sex_person_reg

B6a. What is the sex of the person registered to receive the cash assistance from UNHCR?

relation_person_reg

B6b. What is your relation to the person registered to receive the cash assistance from UNHCR?

cal_Total

Number_Repro_females

B8. How many girls and women between 15-45 years old live in your household at present?

Method_delivery

C1. Method of delivery (Type of assistance Cash)

unhcr_received

C2. How much cash did your household receive from UNHCR, at the last distribution?

Type_Assistance

C2.a Do you know the assistance type you received?

amount_expecting

C3. Was this the amount you were expecting to receive?

day_expecting

C4. Did you receive the cash from UNHCR on the day you were expecting it?

need_help_recieve

C5. Did the person registered to receive the cash need help to withdraw or spend the cash assistance?

Why_need_help

C5a. Why did they need help?

who_gave_help

C5b. Who gave help?

pay_for_help

C5c. Did they need to pay any money for this help?

Going_to_Withdraw

C6. How did you reach the ATM?

travel_time

C7. How long did it take you to reach ATM/mobile money agent to withdrw the assistance?

travel_cost

C8. How much did it cost you to go and come back to the ATM/mobile money agent?

Wating_near_atm

C9. How long did you wait at the ATM//mobile money agent before receiving your assistance?

Who_dehow_spent

C10. Who in your household decided how the cash assistance should be spent?

Disagreement

C11. Was there any disagreement on use of the cash assistance?

tension

C12. Did the assistance you received impact your relationship with other community members?

other_sources_income_1

C13. What other sources of income or support has your household received or used in the last 4 weeks?/Formal income generating activities e.g. any business or activities generating money, or salary

other_sources_income_2

C13. What other sources of income or support has your household received or used in the last 4 weeks?/Informal income generating activities e.g. casual /seasonal labour

other_sources_income_3

C13. What other sources of income or support has your household received or used in the last 4 weeks?/Savings

other_sources_income_4

C13. What other sources of income or support has your household received or used in the last 4 weeks?/Remittances

other_sources_income_5

C13. What other sources of income or support has your household received or used in the last 4 weeks?/Support from friends / family (locally)

other_sources_income_6

C13. What other sources of income or support has your household received or used in the last 4 weeks?/Loans (debt or credit)

other_sources_income_7

C13. What other sources of income or support has your household received or used in the last 4 weeks?/NGOs/agencies – giving cash support

other_sources_income_8

C13. What other sources of income or support has your household received or used in the last 4 weeks?/NGOs/agencies – giving material support

other_sources_income_9

C13. What other sources of income or support has your household received or used in the last 4 weeks?/NGOs/agencies – giving other support

other_sources_income_10

C13. What other sources of income or support has your household received or used in the last 4 weeks?/No income

other_sources_income_11

C13. What other sources of income or support has your household received or used in the last 4 weeks?/Other

feel_unsafe_or_risk

D1. Did you feel phisically unsafe or at risk of harm during the last distribution :

Going_withor_get_money

D1a. Going to withdraw or get the money?

Keeping_money_home

D1b. Keeping the money at home?

Going_spenmoney

D1c. Going to spend the money?

Any_other_risk

D1d. Did anything else make you feel physically unsafe or at risk of harm related to the cash assistance?

problems_cash

D2. Did you experience any of these problems receiving/withdrawing or spending the cash from UNHCR?

registereperson_not

D2a. The registered person is not available to withdraw or access the money?

Wrong_forgotten_pincode

D2b. Wrong pin code or forgotten pin code or could not enter PIN code yourself?

Poor_service_withdrawing

D2c. Poor service at the bank / post-office / etc when withdrawing the money?

Poor_service_type_Iris_1

D2ca1. What type of poor service did you experience/ Iris?/Many attempts to scan the eye

Poor_service_type_Iris_2

D2ca1. What type of poor service did you experience/ Iris?/Couldn’t scan the eye at all

Poor_service_type_Iris_3

D2ca1. What type of poor service did you experience/ Iris?/Didn’t know how to use the iris camera

Poor_service_type_Iris_4

D2ca1. What type of poor service did you experience/ Iris?/Have to go the bank more than once to withdraw the money because of the crowds

Poor_service_type_Iris_5

D2ca1. What type of poor service did you experience/ Iris?/Didn’t feel safe scanning my eyes

Poor_service_type_Iris_6

D2ca1. What type of poor service did you experience/ Iris?/The machine is out of service

Poor_service_type_Iris_7

D2ca1. What type of poor service did you experience/ Iris?/Cash machine said not authorised

Poor_service_type_Iris_8

D2ca1. What type of poor service did you experience/ Iris?/Wrong balance (zero or less balance)

Poor_service_type_Iris_9

D2ca1. What type of poor service did you experience/ Iris?/Other

attempts_to_scan

please specify number of attempts to scan your eyes before successfully withdrawing assistance?

Poor_service_type_Card_1

D2ca2. What type of poor service did you experience/ ATM card?/Had to go the bank more than once to withdraw the money because of the crowds

Poor_service_type_Card_2

D2ca2. What type of poor service did you experience/ ATM card?/Didn’t feel safe using the ATM card

Poor_service_type_Card_3

D2ca2. What type of poor service did you experience/ ATM card?/Don’t know how to use the ATM

Poor_service_type_Card_4

D2ca2. What type of poor service did you experience/ ATM card?/The machine is out of service

Poor_service_type_Card_5

D2ca2. What type of poor service did you experience/ ATM card?/Wrong pin code

Poor_service_type_Card_6

D2ca2. What type of poor service did you experience/ ATM card?/Wrong balance (zero or less balance)

Poor_service_type_Card_7

D2ca2. What type of poor service did you experience/ ATM card?/Lost My Atm card

Poor_service_type_Card_8

D2ca2. What type of poor service did you experience/ ATM card?/Other

Poor_service_type_wallet_1

D2ca3. What type of poor service did you experience/ mobile wallet?/Could not use the mobile application

Poor_service_type_wallet_2

D2ca3. What type of poor service did you experience/ mobile wallet?/Not enough cash at agent

Poor_service_type_wallet_3

D2ca3. What type of poor service did you experience/ mobile wallet?/Paying fees for the cash out

Poor_service_type_wallet_4

D2ca3. What type of poor service did you experience/ mobile wallet?/ATM technical error during cash out

Poor_service_type_wallet_5

D2ca3. What type of poor service did you experience/ mobile wallet?/My SIM was disconnected, and wallet was inactive

Poor_service_type_wallet_6

D2ca3. What type of poor service did you experience/ mobile wallet?/I lost my phone/SIM

Poor_service_type_wallet_7

D2ca3. What type of poor service did you experience/ mobile wallet?/I could not reach the provider’s call centre

Poor_service_type_wallet_8

D2ca3. What type of poor service did you experience/ mobile wallet?/I forgot password/PIN

Poor_service_type_wallet_9

D2ca3. What type of poor service did you experience/ mobile wallet?/Timeline of assistance delivery

Poor_service_type_wallet_10

D2ca3. What type of poor service did you experience/ mobile wallet?/Other

withdraw_same_day

D2d. How often did you travel to the ATM until you were able to withdraw the money in the same day?

withdraw_diffrent_day

D2e. How often did you travel to the ATM until you were able to withdraw the money in different days?

Trarefuse_serve

D2f. Market/shop trader/wholesaler refused to serve you?

Pay_money_favour

D2g. Needed to pay additional money or do favours in order to withdraw or spend cash?

Who_give_money_favours_1

D2ga. Who did you need to give money or favours to?/Another household member

Who_give_money_favours_2

D2ga. Who did you need to give money or favours to?/Another family member (outside the household)

Who_give_money_favours_3

D2ga. Who did you need to give money or favours to?/Friend

Who_give_money_favours_4

D2ga. Who did you need to give money or favours to?/Community leader

Who_give_money_favours_5

D2ga. Who did you need to give money or favours to?/Stranger

Who_give_money_favours_6

D2ga. Who did you need to give money or favours to?/Bank/mobile money/FSP agent

Who_give_money_favours_7

D2ga. Who did you need to give money or favours to?/Shopkeeper

Who_give_money_favours_8

D2ga. Who did you need to give money or favours to?/Other

anyother_problems

D2i. Did you experience any other problems withdrawing or spending the cash from UNHCR?

overcome_problem

D2j. Did you overcome the problems you faced?

items_available

E1. Were you able to find the items/services you needed in the markets/shops?

items_quality

E2. Were you able to find the right quality of items/services in the market?

price_increase

E3. Has there been any increase in the price of any items/services in the last 4 weeks?

cash_spent_already

F1. Of the cash you have received from UNHCR, how much have you spent already?

spent_cash_on_1

F2. What did you spend the UNHCR cash on?/Food

spent_cash_on_2

F2. What did you spend the UNHCR cash on?/Water

spent_cash_on_3

F2. What did you spend the UNHCR cash on?/Hygiene items

spent_cash_on_4

F2. What did you spend the UNHCR cash on?/Health costs (including medicines)

spent_cash_on_5

F2. What did you spend the UNHCR cash on?/Rent

spent_cash_on_6

F2. What did you spend the UNHCR cash on?/Shelter repair (e.g. rehabilitation, materials)

spent_cash_on_7

F2. What did you spend the UNHCR cash on?/Household items (e.g. mattress, blankets, jerry can)

spent_cash_on_8

F2. What did you spend the UNHCR cash on?/Firewood / Fuel for cooking or heating

spent_cash_on_9

F2. What did you spend the UNHCR cash on?/Clothes / shoes

spent_cash_on_10

F2. What did you spend the UNHCR cash on?/Utilities and bills (e.g. electricity, water bills, phone calling credit)

spent_cash_on_11

F2. What did you spend the UNHCR cash on?/Assets for a livelihood activity (e.g seeds, tools, farming, fishing, petty trade etc)

spent_cash_on_12

F2. What did you spend the UNHCR cash on?/Education (e.g. school fees, uniform, books)

spent_cash_on_13

F2. What did you spend the UNHCR cash on?/Entertainment (including alcohol, cigarettes)

spent_cash_on_14

F2. What did you spend the UNHCR cash on?/Transport

spent_cash_on_15

F2. What did you spend the UNHCR cash on?/Debt repayment

spent_cash_on_16

F2. What did you spend the UNHCR cash on?/Gave some to other family members / relatives / friends

spent_cash_on_17

F2. What did you spend the UNHCR cash on?/Legal assistance / documents

spent_cash_on_18

F2. What did you spend the UNHCR cash on?/Other (please specify)

top5_rank

Please rank in order of importance

spent_1st

1st choice

spent_2nd

2nd choice

spent_3rd

3rd choice

spent_4th

4th choice

spent_5th

5th choice

The_amount_the_respo_cash

Amount received (from UNHCR at the last distribution)

The_level_of_cash_re

Amount spent

save_money

F4. Did you save any of the money?

save_money_account

F4a. Did you save any of the money on your account?

preparing_for_winter

F5. In the last six months did you spend money preparing for cold weather?

Items_for_winter_1

F5.a If yes: on what:/Blanket(s)

Items_for_winter_2

F5.a If yes: on what:/Heater(s)

Items_for_winter_3

F5.a If yes: on what:/Gas cylinder(s)

Items_for_winter_4

F5.a If yes: on what:/Kerosene /Gas refills

Items_for_winter_5

F5.a If yes: on what:/Winter clothes/shoes

Items_for_winter_6

F5.a If yes: on what:/Housing repairs (plastic sheets, leaks repairs, fixing windows or doors)

Items_for_winter_7

F5.a If yes: on what:/Other, specify

overall_cash_benefits

G1. To what extent has the cash assistance from UNHCR:

Improved_livincondition

G1a. Improved your living conditions?

Reduced_stress

G1b. Reduced feelings of stress?

Reduced_financial_burden

G1c. Reduced the financial burden of your household?

meet_basic_needs

G2. Overall, to what extent are you currently able to meet the basic needs of your household?

items_not_afford_1

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Blanket(s)

items_not_afford_2

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Heater(s)

items_not_afford_3

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Gas cylinder(s)

items_not_afford_4

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Kerosene /Gas refills

items_not_afford_5

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Winter clothes/shoes

items_not_afford_6

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Housing repairs (plastic sheets, leaks repairs, fixing windows or doors)

items_not_afford_7

G2a. If more than half (but not all), half, a little or not at all: Which of your household’s winter needs can you not afford?/Other, specify

number_of_months

G2b If more than half (but not all), half, a little or not at all, for how many months during winter?

copinstrategies

G3. In the past 4 weeks has your household needed to:

Stop_child_attendinschoo

a. Stop a child from attending school?

Sell_livelihood_assets

b. Sell livelihood/productive assets in order to buy food or basic goods?

Ask_money_from_stranger

c. Ask for money from strangers (begging)?

Move_poorer_shelter

d. Move to a poorer quality shelter?

Send_under16_work

e. Send household members under the age of 16 to work?

Send_work_far_away

f. Send a member of the household to work far away?

Enrisky_activities

g. Engage in activities for money or items that you feel puts you or other members of your household at risk of harm?

Skip_rent_debt_repayments

h. Skip paying rent / debt repayments to meet other needs?

Take_out_new_loans

i. Take out new loans or borrowed money?

Reduce_expenditure_HH_item

j. Reduce expenditure hygiene items, water, baby items, health, or education in order to meet household food needs?

sustainable_solutions

H1. (as a result of the cash assistance), do you, or another member of your household:

Have_bank_account

a. Have a bank account or mobile money account or other official account?

Have_livelihoods_assets

b. Have the items (productive/livelihood assets) you need in order to earn a living?

Have_access_micro_credit

c. Have access to micro-credit?

notified_of_assistance

I1. Were you notified of the purpose of the cash assistance you received?

hear_unhcr_cash_assistance

I2. How did you hear about UNHCR cash assistance?

info_sufficient

13. Was the information you received clear and sufficient?

time_to_collect

I4. After receiving the SMS/info receiving the assistance, when did you go you collect the assistance?

info_want_cash_ass_1

I5. Is there any other information you would like to know about the cash assistance?/Eligibility for cash assistance

info_want_cash_ass_2

I5. Is there any other information you would like to know about the cash assistance?/Distribution date, time and location

info_want_cash_ass_3

I5. Is there any other information you would like to know about the cash assistance?/How to spend the cash assistance

info_want_cash_ass_4

I5. Is there any other information you would like to know about the cash assistance?/How to give complaints and feedback to agencies

info_want_cash_ass_5

I5. Is there any other information you would like to know about the cash assistance?/What assistance is coming next

info_want_cash_ass_6

I5. Is there any other information you would like to know about the cash assistance?/Other (please specify)

info_want_cash_ass_7

I5. Is there any other information you would like to know about the cash assistance?/None (Don’t want any additional information)

know_report_complaints

I6. Do you know how you can report complaints and feedback on the cash assistance from UNHCR?

how_report_complaints_1

I6a. How could you report complaints and feedback?/Via local leaders

how_report_complaints_2

I6a. How could you report complaints and feedback?/Via community mobilisers

how_report_complaints_3

I6a. How could you report complaints and feedback?/Hotline

how_report_complaints_4

I6a. How could you report complaints and feedback?/Complaints / reception desk

how_report_complaints_5

I6a. How could you report complaints and feedback?/Complaints and suggestion box

how_report_complaints_6

I6a. How could you report complaints and feedback?/Other (please specify)

contact_helpline

I7. Did you contact the UNHCR helpline

contact_helpline_yes_1

I7a. If yes why?/Check status

contact_helpline_yes_2

I7a. If yes why?/Enquire amount

contact_helpline_yes_3

I7a. If yes why?/Enquire delivery date

contact_helpline_yes_4

I7a. If yes why?/Complain

contact_helpline_yes_5

I7a. If yes why?/Appeal for assistance

response_who

I7b. If I7 yes, how did you get the response you needed?

clear_answer

I7c. If I7 yes If you contacted the UNHCR helpline, was the messaging clear?

UNHCR_staff

I8. Do you feel that UNHCR staff treats you respectfully?

CAB_staff

I9. Do you feel that CAB staff treats you respectfully?

MM_agent_staff

I10. Do you feel that Mobile agent staff treats you respectfully?

Mindset_staff

I11. Do you feel that Mindset staff have treated you respectfully during the home visit assessment?

preference_modality

I12. If the assistance could be started again would you prefer:

cash_Modality

I12a. If cash, how would you prefer to receive it?

satisfaction_winter_assistance

I13. Generally, how satisfied were you with the winter assistance you received?

thanks

Thank you for your time in answering these questions.

Total: 198

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